What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 57 reviews and ratings
374 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 374 reviews and ratings
Feature Set Ratings
Security Information and Event Management (SIEM)
NICE Nexidia Analytics
Feature Set Not Supported
N/A

9.0
Splunk Enterprise
90%
Splunk Enterprise ranks higher in 13/13 features
Splunk Enterprise ranks higher in 13/13 features
Centralized event and log data collection
N/A
0 Ratings

9.4
94%
50 Ratings
Correlation
N/A
0 Ratings

9.8
98%
49 Ratings
Event and log normalization/management
N/A
0 Ratings

9.6
96%
98 Ratings
Deployment flexibility
N/A
0 Ratings

9.4
94%
46 Ratings
Integration with Identity and Access Management Tools
N/A
0 Ratings

9.1
91%
46 Ratings
Custom dashboards and workspaces
N/A
0 Ratings

9.8
98%
100 Ratings
Host and network-based intrusion detection
N/A
0 Ratings

8.0
80%
35 Ratings
Data integration/API management
N/A
0 Ratings

9.0
90%
2 Ratings
Behavioral analytics and baselining
N/A
0 Ratings

7.5
75%
2 Ratings
Rules-based and algorithmic detection thresholds
N/A
0 Ratings

9.5
95%
2 Ratings
Response orchestration and automation
N/A
0 Ratings

7.0
70%
2 Ratings
Reporting and compliance management
N/A
0 Ratings

9.5
95%
2 Ratings
Incident indexing/searching
N/A
0 Ratings

9.0
90%
2 Ratings
Attribute Ratings
- NICE Nexidia Analytics is rated higher in 2 areas: Support Rating, Implementation Rating
- Splunk Enterprise is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability
- NICE Nexidia Analytics and Splunk Enterprise are tied in 1 area: Product Scalability
Likelihood to Recommend
9.0
NICE Nexidia Analytics
90%
39 Ratings

9.3
Splunk Enterprise
93%
67 Ratings
Likelihood to Renew
9.1
NICE Nexidia Analytics
91%
3 Ratings

10.0
Splunk Enterprise
100%
17 Ratings
Usability
8.2
NICE Nexidia Analytics
82%
2 Ratings

9.0
Splunk Enterprise
90%
3 Ratings
Availability
9.1
NICE Nexidia Analytics
91%
2 Ratings

10.0
Splunk Enterprise
100%
2 Ratings
Performance
7.3
NICE Nexidia Analytics
73%
2 Ratings

Splunk Enterprise
N/A
0 Ratings
Support Rating
9.1
NICE Nexidia Analytics
91%
2 Ratings

8.4
Splunk Enterprise
84%
33 Ratings
In-Person Training
9.1
NICE Nexidia Analytics
91%
1 Rating

Splunk Enterprise
N/A
0 Ratings
Online Training
9.1
NICE Nexidia Analytics
91%
1 Rating

Splunk Enterprise
N/A
0 Ratings
Implementation Rating
9.1
NICE Nexidia Analytics
91%
2 Ratings

9.0
Splunk Enterprise
90%
4 Ratings
Product Scalability
9.1
NICE Nexidia Analytics
91%
1 Rating

9.1
Splunk Enterprise
91%
1 Rating
Likelihood to Recommend
NICE Nexidia Analytics
IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

Verified User
Supervisor in Customer Service
Insurance Company, 1001-5000 employeesSplunk Enterprise
Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
Security Analyst
University of Colorado DenverHigher Education, 5001-10,000 employees
Pros
NICE Nexidia Analytics
- I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
- I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
- Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
- Real-time + Scheduled alerts - i-e you can set up alerts which are actively monitoring your logs
- Pretty good response time for search results. With our key/value logging, Splunk makes it blazing fast to query the data.
- Dashboards provide insights into historical data
- Love how Splunk indexes all of the data and provides keys to search on
Engineering Tech Lead
Qventus, IncHospital & Health Care, 51-200 employees
Cons
NICE Nexidia Analytics
- Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
- Usable reporting. Mattersight could do better with creating usable reports of individual performance.
- Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Customer Service Supervisor
EsuranceInsurance, 1001-5000 employees
Splunk Enterprise
- At times some queries can run slowly if indices are not on a portion of the query you use.
- Setup time initially can be difficult if your logs aren't stored in common locations or in a common way to write the log.
- Ability to ingest logs from different locations without having to change code to put logs in a certain place (pro and con).
- Searches can be a bit more difficult to look through if your log isn't pulled in a manner that is easy to read through splunk.

Verified User
Engineer in Engineering
Computer Software Company, 201-500 employeesPricing Details
NICE Nexidia Analytics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Splunk Enterprise
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
Customer Interaction Delivery Analyst
Allstate Financial Services, LLCFinancial Services, 10,001+ employees
Splunk Enterprise
Splunk Enterprise 10.0
Based on 17 answers
We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.

Verified User
Consultant in Information Technology
Retail Company, 10,001+ employeesUsability
NICE Nexidia Analytics
NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy

Verified User
Analyst in Quality Assurance
Insurance Company, 5001-10,000 employeesSplunk Enterprise
Splunk Enterprise 9.0
Based on 3 answers
You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
Splunk Architect / Engineer
CRGT Inc.Information Technology and Services, 1001-5000 employees
Reliability and Availability
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
Splunk Enterprise 10.0
Based on 2 answers
When properly setup and configured, Splunk is extremely reliable.

Verified User
Engineer in Other
Computer Software Company, 1001-5000 employeesPerformance
NICE Nexidia Analytics
NICE Nexidia Analytics 7.3
Based on 2 answers
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
No score
No answers yet
No answers on this topic
Support Rating
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
Splunk Enterprise 8.4
Based on 33 answers
Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employeesIn-Person Training
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
No score
No answers yet
No answers on this topic
Online Training
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
No score
No answers yet
No answers on this topic
Implementation Rating
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
Splunk Enterprise 9.0
Based on 4 answers
Smooth without too many major issues.

Verified User
Consultant in Information Technology
Transportation/Trucking/Railroad Company, 1001-5000 employeesAlternatives Considered
NICE Nexidia Analytics
The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

Verified User
Analyst in Customer Service
Insurance Company, 1001-5000 employeesSplunk Enterprise
I wanted to learn a new language that I can quickly master and implement. Splunk is easy, fun to use and best of all, it can be developed in hours not days or weeks. Splunk is fundamentally a programming language that is minimal but yet powerful enough to collect, analyze and visualize data.

Verified User
Professional in Information Technology
Investment Management Company, 1001-5000 employeesScalability
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
Splunk Enterprise
Splunk Enterprise 9.1
Based on 1 answer
Splunk can scale in to the petabyte per day range which of course is awesome
Regional Director
ePlus inc.Information Technology and Services, 501-1000 employees
Return on Investment
NICE Nexidia Analytics
- We believe we improved our customer service with our employees working with our customers and adapting to their styles.
- We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
- We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

Verified User
Director in Sales
Higher Education Company, 10,001+ employeesSplunk Enterprise
- Overall very positive. It has provided visibility to what is going on within our network.
- One drawback is the time it takes to get up to speed with the application, but this is up to the user, and Splunk education is excellent.
- In my field, IT Security, there are few other friends to have in your back pocket better than Splunk. They are just that good.

Verified User
Manager in Information Technology
Higher Education Company, 501-1000 employees