What users are saying about
57 Ratings
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Score 9.1 out of 100
374 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Security Information and Event Management (SIEM)

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    9.0

    Splunk Enterprise

    90%
    Splunk Enterprise ranks higher in 13/13 features

    Centralized event and log data collection

    N/A
    0 Ratings
    9.4
    94%
    50 Ratings

    Correlation

    N/A
    0 Ratings
    9.8
    98%
    49 Ratings

    Event and log normalization/management

    N/A
    0 Ratings
    9.6
    96%
    98 Ratings

    Deployment flexibility

    N/A
    0 Ratings
    9.4
    94%
    46 Ratings

    Integration with Identity and Access Management Tools

    N/A
    0 Ratings
    9.1
    91%
    46 Ratings

    Custom dashboards and workspaces

    N/A
    0 Ratings
    9.8
    98%
    100 Ratings

    Host and network-based intrusion detection

    N/A
    0 Ratings
    8.0
    80%
    35 Ratings

    Data integration/API management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Behavioral analytics and baselining

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Rules-based and algorithmic detection thresholds

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Response orchestration and automation

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Reporting and compliance management

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Incident indexing/searching

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • NICE Nexidia Analytics is rated higher in 2 areas: Support Rating, Implementation Rating
    • Splunk Enterprise is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability
    • NICE Nexidia Analytics and Splunk Enterprise are tied in 1 area: Product Scalability

    Likelihood to Recommend

    9.0

    NICE Nexidia Analytics

    90%
    39 Ratings
    9.3

    Splunk Enterprise

    93%
    67 Ratings

    Likelihood to Renew

    9.1

    NICE Nexidia Analytics

    91%
    3 Ratings
    10.0

    Splunk Enterprise

    100%
    17 Ratings

    Usability

    8.2

    NICE Nexidia Analytics

    82%
    2 Ratings
    9.0

    Splunk Enterprise

    90%
    3 Ratings

    Availability

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    10.0

    Splunk Enterprise

    100%
    2 Ratings

    Performance

    7.3

    NICE Nexidia Analytics

    73%
    2 Ratings

    Splunk Enterprise

    N/A
    0 Ratings

    Support Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.4

    Splunk Enterprise

    84%
    33 Ratings

    In-Person Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    Splunk Enterprise

    N/A
    0 Ratings

    Online Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    Splunk Enterprise

    N/A
    0 Ratings

    Implementation Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    9.0

    Splunk Enterprise

    90%
    4 Ratings

    Product Scalability

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating
    9.1

    Splunk Enterprise

    91%
    1 Rating

    Likelihood to Recommend

    NICE Nexidia Analytics

    IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
    Kuntal Das | TrustRadius Reviewer

    Pros

    NICE Nexidia Analytics

    • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
    • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
    • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    • Real-time + Scheduled alerts - i-e you can set up alerts which are actively monitoring your logs
    • Pretty good response time for search results. With our key/value logging, Splunk makes it blazing fast to query the data.
    • Dashboards provide insights into historical data
    • Love how Splunk indexes all of the data and provides keys to search on
    Pooja Gada | TrustRadius Reviewer

    Cons

    NICE Nexidia Analytics

    • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
    • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
    • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
    Jordan Lenaburg | TrustRadius Reviewer

    Splunk Enterprise

    • At times some queries can run slowly if indices are not on a portion of the query you use.
    • Setup time initially can be difficult if your logs aren't stored in common locations or in a common way to write the log.
    • Ability to ingest logs from different locations without having to change code to put logs in a certain place (pro and con).
    • Searches can be a bit more difficult to look through if your log isn't pulled in a manner that is easy to read through splunk.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NICE Nexidia Analytics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Splunk Enterprise

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 3 answers
    Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
    WaDee'ah Crowder | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 10.0
    Based on 17 answers
    We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.
    Anonymous | TrustRadius Reviewer

    Usability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 8.2
    Based on 2 answers
    Overall, navigating in the system is easy
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 9.0
    Based on 3 answers
    You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
    Kenneth Taitingfong | TrustRadius Reviewer

    Reliability and Availability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 10.0
    Based on 2 answers
    When properly setup and configured, Splunk is extremely reliable.
    Anonymous | TrustRadius Reviewer

    Performance

    NICE Nexidia Analytics

    NICE Nexidia Analytics 7.3
    Based on 2 answers
    The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    No score
    No answers yet
    No answers on this topic

    Support Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 8.4
    Based on 33 answers
    Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    No score
    No answers yet
    No answers on this topic

    Online Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 9.0
    Based on 4 answers
    Smooth without too many major issues.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NICE Nexidia Analytics

    The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    I wanted to learn a new language that I can quickly master and implement. Splunk is easy, fun to use and best of all, it can be developed in hours not days or weeks. Splunk is fundamentally a programming language that is minimal but yet powerful enough to collect, analyze and visualize data.
    Anonymous | TrustRadius Reviewer

    Scalability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This is such a great product.
    Cassandra Fulcher | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 9.1
    Based on 1 answer
    Splunk can scale in to the petabyte per day range which of course is awesome
    Rick Yetter | TrustRadius Reviewer

    Return on Investment

    NICE Nexidia Analytics

    • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
    • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
    • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    • Overall very positive. It has provided visibility to what is going on within our network.
    • One drawback is the time it takes to get up to speed with the application, but this is up to the user, and Splunk education is excellent.
    • In my field, IT Security, there are few other friends to have in your back pocket better than Splunk. They are just that good.
    Anonymous | TrustRadius Reviewer

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