Calabrio Teleopti WFM vs. Mattersight Behavioral Analytics (discontinued)
Calabrio Teleopti WFM vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
Calabrio Teleopti WFM | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | ||
Top Cons |
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Calabrio Teleopti WFM | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 9.1 (9 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | 9.0 (1 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Calabrio Teleopti WFM | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | Calabrio | Discontinued Products |
Pros | Calabrio | Discontinued Products |
Cons | Calabrio | Discontinued Products |
Likelihood to Renew | Calabrio No answers on this topic | Discontinued Products |
Usability | Calabrio | Discontinued Products |
Reliability and Availability | Calabrio No answers on this topic | Discontinued Products |
Performance | Calabrio No answers on this topic | Discontinued Products |
Support Rating | Calabrio No answers on this topic | Discontinued Products |
In-Person Training | Calabrio No answers on this topic | Discontinued Products |
Online Training | Calabrio No answers on this topic | Discontinued Products |
Implementation Rating | Calabrio No answers on this topic | Discontinued Products |
Alternatives Considered | Calabrio | Discontinued Products |
Scalability | Calabrio No answers on this topic | Discontinued Products |
Return on Investment | Calabrio | Discontinued Products |
ScreenShots |