Mattersight Behavioral Analytics (discontinued) vs. Readymode
Mattersight Behavioral Analytics (discontinued) vs. Readymode
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
Readymode | N/A | Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the… | $150 per month per license |
Mattersight Behavioral Analytics (discontinued) | Readymode | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | 17% discount for annual pricing. | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | Readymode | |
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Top Pros | ||
Top Cons |
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Preview Dialer |
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Core Dialer |
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Call Follow-up and Quality Assurance |
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Mattersight Behavioral Analytics (discontinued) | Readymode | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Dialpad Ai Sales Center Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | Readymode | |
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Likelihood to Recommend | 8.8 (39 ratings) | 5.5 (4 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | Readymode | |
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Likelihood to Recommend | Discontinued Products | Readymode |
Pros | Discontinued Products | Readymode |
Cons | Discontinued Products | Readymode |
Likelihood to Renew | Discontinued Products | Readymode No answers on this topic |
Usability | Discontinued Products | Readymode No answers on this topic |
Reliability and Availability | Discontinued Products | Readymode No answers on this topic |
Performance | Discontinued Products | Readymode No answers on this topic |
Support Rating | Discontinued Products | Readymode No answers on this topic |
In-Person Training | Discontinued Products | Readymode No answers on this topic |
Online Training | Discontinued Products | Readymode No answers on this topic |
Implementation Rating | Discontinued Products | Readymode No answers on this topic |
Alternatives Considered | Discontinued Products | Readymode |
Scalability | Discontinued Products | Readymode No answers on this topic |
Return on Investment | Discontinued Products | Readymode |
ScreenShots | Readymode Screenshots |