What users are saying about
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Top Rated
1242 Ratings
57 Ratings
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Score 9.1 out of 100

ZoomInfo

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Top Rated
1242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Prospecting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.0

    ZoomInfo

    80%
    ZoomInfo ranks higher in 6/6 features

    Advanced search

    N/A
    0 Ratings
    8.5
    85%
    534 Ratings

    Identification of new leads

    N/A
    0 Ratings
    7.8
    78%
    503 Ratings

    List quality

    N/A
    0 Ratings
    7.7
    77%
    527 Ratings

    List upload/download

    N/A
    0 Ratings
    7.9
    79%
    492 Ratings

    Ideal customer targeting

    N/A
    0 Ratings
    7.8
    78%
    493 Ratings

    Load time/data access

    N/A
    0 Ratings
    8.1
    81%
    516 Ratings

    Sales Intelligence Data Standards

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.2

    ZoomInfo

    82%
    ZoomInfo ranks higher in 3/3 features

    Contact information

    N/A
    0 Ratings
    8.2
    82%
    533 Ratings

    Company information

    N/A
    0 Ratings
    8.5
    85%
    528 Ratings

    Industry information

    N/A
    0 Ratings
    8.0
    80%
    508 Ratings

    Data Augmentation & Lead Qualification

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    7.9

    ZoomInfo

    79%
    ZoomInfo ranks higher in 9/9 features

    Lead qualification process

    N/A
    0 Ratings
    8.0
    80%
    52 Ratings

    Smart lists and recommendations

    N/A
    0 Ratings
    7.4
    74%
    52 Ratings

    Salesforce integration

    N/A
    0 Ratings
    8.8
    88%
    359 Ratings

    Company/business profiles

    N/A
    0 Ratings
    8.3
    83%
    492 Ratings

    Alerts and reminders

    N/A
    0 Ratings
    7.7
    77%
    313 Ratings

    Data hygiene

    N/A
    0 Ratings
    7.5
    75%
    470 Ratings

    Automatic data refresh

    N/A
    0 Ratings
    7.5
    75%
    399 Ratings

    Tags

    N/A
    0 Ratings
    7.6
    76%
    332 Ratings

    Filters and segmentation

    N/A
    0 Ratings
    8.1
    81%
    472 Ratings

    Sales Intelligence Email Features

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    6.5

    ZoomInfo

    65%
    ZoomInfo ranks higher in 2/2 features

    Sales email templates

    N/A
    0 Ratings
    7.0
    70%
    155 Ratings

    Append emails to records

    N/A
    0 Ratings
    5.9
    59%
    25 Ratings

    Attribute Ratings

    • NICE Nexidia Analytics is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • ZoomInfo is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.0

    NICE Nexidia Analytics

    90%
    39 Ratings
    8.3

    ZoomInfo

    83%
    555 Ratings

    Likelihood to Renew

    9.1

    NICE Nexidia Analytics

    91%
    3 Ratings
    8.0

    ZoomInfo

    80%
    11 Ratings

    Usability

    8.2

    NICE Nexidia Analytics

    82%
    2 Ratings
    10.0

    ZoomInfo

    100%
    2 Ratings

    Availability

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings

    ZoomInfo

    N/A
    0 Ratings

    Performance

    7.3

    NICE Nexidia Analytics

    73%
    2 Ratings

    ZoomInfo

    N/A
    0 Ratings

    Support Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.0

    ZoomInfo

    80%
    2 Ratings

    In-Person Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    ZoomInfo

    N/A
    0 Ratings

    Online Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    ZoomInfo

    N/A
    0 Ratings

    Implementation Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings

    ZoomInfo

    N/A
    0 Ratings

    Product Scalability

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    ZoomInfo

    N/A
    0 Ratings

    Likelihood to Recommend

    NICE Nexidia Analytics

    IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
    Anonymous | TrustRadius Reviewer

    ZoomInfo

    I've used Zoominfo majorly to point me out in the right direction when it comes to Outbounding efforts. Since functions like Outbound and ABM are more of a push than a pull, the better the quality of your database, the more pointed your efforts can be. Another area where ZoomInfo has worked very well for us has been understanding the behaviour of the market, and how it changes dynamically. This is mostly done through its features like Scoops and Buyer Intent - which can be considered as a hack to find out the top 3% of your buyers in the market at any given point in time. I've seen some companies use ZoomInfo for marketing activities - running campaigns. I think even if this functionality is present in ZoomInfo, it's nowhere close to a Pardot or an Outreach. ZoomInfo is excellent for understanding your TAM and carving out a very rich ICP though.
    Anonymous | TrustRadius Reviewer

    Pros

    NICE Nexidia Analytics

    • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
    • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
    • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    • Contact details are very reliable and almost always up to date. It saves me a lot of research I would have to do to get in touch with the right person.
    • I like that I can save my searches to quickly return to them when I am working on those leads.
    • Exporting leads is really simple and works great.
    • Really easy to use. You can get up and running with it in about an hour without needing any tutorials or guides.
    Anonymous | TrustRadius Reviewer

    Cons

    NICE Nexidia Analytics

    • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
    • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
    • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
    Jordan Lenaburg | TrustRadius Reviewer

    ZoomInfo

    • Showing Salesforce icon for companies on [websites] dashboard. We have a lot of accounts that are not big names, so knowing if the people on our website are clients or prospects in SF compared to new visitors would be nice[.]
    • Not rush new users to use features they're not ready for[.]
    Alyssa Johnson | TrustRadius Reviewer

    Pricing Details

    NICE Nexidia Analytics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    ZoomInfo

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 3 answers
    Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
    WaDee'ah Crowder | TrustRadius Reviewer

    ZoomInfo

    ZoomInfo 8.0
    Based on 11 answers
    With the combined resources of crowdsorced info on both data.com as well as the immediacy of info on LinkedIn, as well as intel on Hoovers, information provided on ZoomInfo is more readily available if you have the time to invest in looking for it. However, at the pace we do business, having a "one stop shop" for information is very convenient. On efficiency alone, ZoomInfo is worth the price of subscription considering our business model.
    Isaac Cabrera | TrustRadius Reviewer

    Usability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 8.2
    Based on 2 answers
    Overall, navigating in the system is easy
    Anonymous | TrustRadius Reviewer

    ZoomInfo

    ZoomInfo 10.0
    Based on 2 answers
    No answer on this topic is available.

    Reliability and Availability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    No score
    No answers yet
    No answers on this topic

    Performance

    NICE Nexidia Analytics

    NICE Nexidia Analytics 7.3
    Based on 2 answers
    The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    No score
    No answers yet
    No answers on this topic

    Support Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    ZoomInfo 8.0
    Based on 2 answers
    No answer on this topic is available.

    In-Person Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    No score
    No answers yet
    No answers on this topic

    Online Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    NICE Nexidia Analytics

    The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
    Anonymous | TrustRadius Reviewer

    ZoomInfo

    Compared to LeadIQ, ZoomInfo is far more advanced and helpful for our team. LeadIQ does not allow for the same level of efficiency when bulk exporting leads or integrating into Chrome. Relative to sales navigator, we found that LinkedIn provides almost no contact info on leads other than InMail. With the ZoomInfo Chrome integration, we can bulk export contact info from lead lists which is incredibly helpful and has literally revolutionized our lead gen process.
    Anonymous | TrustRadius Reviewer

    Scalability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This is such a great product.
    Cassandra Fulcher | TrustRadius Reviewer

    ZoomInfo

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    NICE Nexidia Analytics

    • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
    • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
    • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
    Anonymous | TrustRadius Reviewer

    ZoomInfo

    • ZoomInfo has many problems that [are] hard to tell management that it is worth the purchase[.]
    • ZoomInfo has a limited number of people I can export. Instead of making it by # of lists, they use # of people which is annoying as I run out very quickly[.]
    Derek Chao | TrustRadius Reviewer

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