NICE Nexidia Analytics vs ZoomInfo

• I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
• I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
• Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

Read full review

• Provides background information on organizations. This helped me to get a quick understanding of potential accounts prior to reaching out.
• Provides an easy solution for getting information on new leads into Salesforce. This saved me time from creating new leads.
• Provides information on a network of individuals to target your outreach.

Read full review

• Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
• Usable reporting. Mattersight could do better with creating usable reports of individual performance.
• Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

Read full review

• Often I run into people who are no longer with that company. There is no way to flag for errors or make changes.
• Often there are people who are not in ZoomInfo.
• ZoomInfo can't import data from its website on the lower version of Salesforce.
• The Salesforce version of ZoomInfo is more difficult to use. I find I often have to import one person at a time.
• I have huge pressure to perform better because the cost is so high for this product.

Read full review

• We believe we improved our customer service with our employees working with our customers and adapting to their styles.
• We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
• We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

Read full review

• I have been able to call more prospects and email them faster since I was able to find their info easily.
• A lot of times I will spend more time than necessary trying to verify where someone works because I'm not sure of the validity of the data on ZoomInfo.
• I have been able to grow my own territory's prospect list because I can now add phone numbers and emails in an effective manner.

Read full review