Chose Mattersight Predictive Behavioral Routing (discontinued)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
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Editions & Modules | No answers on this topic | ||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | ||||||||||
Additional Details | — | ||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | |
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Considered Both Products | Mattersight PBR |
Top Pros | |
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 7.6 (4 ratings) |
Usability | 8.0 (1 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Discontinued Products |
Pros | Discontinued Products |
Cons | Discontinued Products |
Alternatives Considered | Discontinued Products |
Return on Investment | Discontinued Products |
ScreenShots |