What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 7 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 12 reviews and ratings
Attribute Ratings
- NICE Uptivity is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
76%
4 Ratings
8.5
NICE Uptivity
85%
7 Ratings
Usability
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
80%
1 Rating
NICE Uptivity
N/A
0 Ratings
Likelihood to Recommend
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Verified User
Executive in Customer Service
Financial Services Company, 1001-5000 employeesNICE Uptivity
I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.
DevOps Engineer
Gumtree AustraliaInternet, 51-200 employees
Pros
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
- Contains governors to minimize the impact on agents and customers during busy periods.
- Ease of integration into our existing infrastructure.
- Sales/support teams from Mattersight are fantastic.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
NICE Uptivity
- Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
- Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Sr. Quality Analyst
OuterwallConsumer Services, 1001-5000 employees
Cons
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- ISG could use more in depth reporting that is available on demand.
VP of Sales
Infinity Sales GroupTelecommunications, 201-500 employees
NICE Uptivity
- Receiving support is sometimes hard to get in my experience.
- Other than that, nothing. It does what is says it does!

Verified User
Engineer in Engineering
Construction Company, 201-500 employeesPricing Details
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—NICE Uptivity
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
NICE Uptivity
I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations.
Marketing Project Management Specialist
PwC CanadaMarket Research, 10,001+ employees
Return on Investment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Positive ROI
- Still assessing customer satisfaction
- Still assessing employee satisfaction
VP, Medical Operations and Customer Experience
Priority HealthHealth, Wellness and Fitness, 501-1000 employees
NICE Uptivity
- its been the same program we have used since working for KM
- provides a call system for employees to use
- user friendly interface
Hardware Engineer
Konica Minolta Business SolutionsConsumer Services, 10,001+ employees