Mattersight Predictive Behavioral Routing (discontinued) vs. OpenText Magellan
Mattersight Predictive Behavioral Routing (discontinued) vs. OpenText Magellan
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
OpenText Magellan | N/A | OpenText Magellan Analytics Suite leverages a comprehensive set of data analytics software to identify patterns, relationships and trends through data visualizations and interactive dashboards. | N/A |
Mattersight Predictive Behavioral Routing (discontinued) | OpenText Magellan | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | OpenText Magellan | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | OpenText Magellan | ||||||||||||||||||
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BI Standard Reporting |
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Ad-hoc Reporting |
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Report Output and Scheduling |
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Data Discovery and Visualization |
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Access Control and Security |
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Mobile Capabilities |
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Application Program Interfaces (APIs) / Embedding |
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Mattersight Predictive Behavioral Routing (discontinued) | OpenText Magellan | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | BrightGauge Score 8.9 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Reveal Score 9.9 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Jaspersoft Community Edition Score 9.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | OpenText Magellan | |
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Likelihood to Recommend | 7.6 (4 ratings) | 9.0 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 3.9 (9 ratings) |
Usability | 8.0 (1 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (2 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | OpenText Magellan | |
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Likelihood to Recommend | Discontinued Products | OpenText |
Pros | Discontinued Products | OpenText |
Cons | Discontinued Products | OpenText |
Likelihood to Renew | Discontinued Products No answers on this topic | OpenText |
Usability | Discontinued Products No answers on this topic | OpenText |
Support Rating | Discontinued Products No answers on this topic | OpenText |
Alternatives Considered | Discontinued Products | OpenText |
Return on Investment | Discontinued Products | OpenText |
ScreenShots | OpenText Magellan Screenshots |