7 Ratings
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Score 8 out of 100
27 Ratings
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Score 2.2 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Panorama Necto

Panorama Necto 14 is well suited where BI is built to support social collaboration so that its analytics features can be shared to improve decision making by incorporating various organizational input. Additionally it supports an infographic display for information review which is unlike most of its competitors.
Chittiappa Areyada | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.8
Pixel Perfect reports
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.5
Customizable dashboards
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.9
Report Formatting Templates
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
8.1

Ad-hoc Reporting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.3
Drill-down analysis
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.7
Formatting capabilities
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.6
Integration with R or other statistical packages
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
6.6
Report sharing and collaboration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.3

Report Output and Scheduling

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.2
Publish to Web
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.8
Publish to PDF
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
6.7
Report Versioning
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.1
Report Delivery Scheduling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.0

Data Discovery and Visualization

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.0
Location Analytics / Geographic Visualization
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
8.5
Predictive Analytics
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.6

Access Control and Security

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.6
Multi-User Support (named login)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
8.4
Role-Based Security Model
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.3
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.3

Mobile Capabilities

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.0
Responsive Design for Web Access
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.4
Dedicated iOS Application
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
6.8
Dedicated Android Application
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
6.8
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.2

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Panorama Necto

  • Comes with lot of option to modify and build the smart infographic. Uses innovative pictures and charts to create the dashboards
  • Helps you identify why you are succeeding and where you should shift your focus to.
  • The maps are amazing and they just don’t act as control points rather you can populate various measures on them making it really efficient to understand the business in geographical info graph
Sarmista Nath | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Panorama Necto

  • This tool is relatively new to the current competitive BI market. Many organizations or business analyst are not yet aware of it's eye catching features.
  • Need more enhancement for predictive analysis.
  • Publishing reports as email attachment and mail server configuration is a little complicated process.
Soumya Roy | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Panorama Necto

Panorama Necto 8.0
Based on 17 answers
Some features are very basic and sometimes you can't add your own SQL query for custom reports. For Macs and Blackberry users this application is not helpful. Non-languages are not supported in info-graphics. They need to improve their forecast analysis. Report sharing is limited among the portal users only
Lewis Ewing | TrustRadius Reviewer

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

Panorama Necto

Panorama Necto 8.2
Based on 2 answers
It provides all the features that are required and some that are not the basic requirements, but they represent a great additional capabilities, not available within the similar products
Milos Milenkovic | TrustRadius Reviewer

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Panorama Necto

Panorama Necto 7.1
Based on 3 answers
Support provider are very attentive.
Hema Malini | TrustRadius Reviewer

Implementation Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Panorama Necto

Panorama Necto 6.7
Based on 2 answers
Everything went smoothly, we didn't have any unexpected issues
Milos Milenkovic | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Panorama Necto

This is the next generation BI tool, which will be very helpful for small and medium businesses to kick start data exploration and visualization of their diverse databases, with less intervention from IT. This tool is more end user centric and gives way more power to the end user to perform data analysis
Nidhish Khare | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Panorama Necto

No answers on this topic

Screenshots

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Panorama Necto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6
Panorama Necto
8.1

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
8.0

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0
Panorama Necto
8.2

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
7.1

Implementation Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Panorama Necto
6.7

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