What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 7 reviews and ratings
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 55 reviews and ratings
Feature Set Ratings
Platform Connectivity
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
9.5
RapidMiner Studio
95%
RapidMiner Studio ranks higher in 4/4 features
RapidMiner Studio ranks higher in 4/4 features
Connect to Multiple Data Sources
N/A
0 Ratings
10.0
100%
2 Ratings
Extend Existing Data Sources
N/A
0 Ratings
10.0
100%
2 Ratings
Automatic Data Format Detection
N/A
0 Ratings
9.0
90%
2 Ratings
MDM Integration
N/A
0 Ratings
9.0
90%
1 Rating
Data Exploration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
9.0
RapidMiner Studio
90%
RapidMiner Studio ranks higher in 2/2 features
RapidMiner Studio ranks higher in 2/2 features
Visualization
N/A
0 Ratings
9.0
90%
2 Ratings
Interactive Data Analysis
N/A
0 Ratings
9.0
90%
2 Ratings
Data Preparation
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
8.8
RapidMiner Studio
88%
RapidMiner Studio ranks higher in 4/4 features
RapidMiner Studio ranks higher in 4/4 features
Interactive Data Cleaning and Enrichment
N/A
0 Ratings
9.0
90%
2 Ratings
Data Transformations
N/A
0 Ratings
7.0
70%
2 Ratings
Data Encryption
N/A
0 Ratings
9.0
90%
2 Ratings
Built-in Processors
N/A
0 Ratings
10.0
100%
2 Ratings
Platform Data Modeling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
9.0
RapidMiner Studio
90%
RapidMiner Studio ranks higher in 4/4 features
RapidMiner Studio ranks higher in 4/4 features
Multiple Model Development Languages and Tools
N/A
0 Ratings
9.0
90%
2 Ratings
Automated Machine Learning
N/A
0 Ratings
9.0
90%
2 Ratings
Single platform for multiple model development
N/A
0 Ratings
9.0
90%
2 Ratings
Self-Service Model Delivery
N/A
0 Ratings
9.0
90%
2 Ratings
Model Deployment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
9.0
RapidMiner Studio
90%
RapidMiner Studio ranks higher in 2/2 features
RapidMiner Studio ranks higher in 2/2 features
Flexible Model Publishing Options
N/A
0 Ratings
9.0
90%
2 Ratings
Security, Governance, and Cost Controls
N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- RapidMiner Studio is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
76%
4 Ratings
10.0
RapidMiner Studio
100%
18 Ratings
Likelihood to Renew
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings
9.0
RapidMiner Studio
90%
1 Rating
Usability
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
80%
1 Rating
9.0
RapidMiner Studio
90%
1 Rating
Likelihood to Recommend
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Verified User
Executive in Customer Service
Financial Services Company, 1001-5000 employeesRapidMiner Studio
RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools.One negative thing is that It's no easy to share your outputs.
Business Analytics - Data Analyst
HOSPITAL UNIVERSITARIO LUCUS AUGUSTI - EdnonHospital & Health Care, 1001-5000 employees
Pros
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
- Contains governors to minimize the impact on agents and customers during busy periods.
- Ease of integration into our existing infrastructure.
- Sales/support teams from Mattersight are fantastic.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
RapidMiner Studio
- I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
- Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
- Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.
Senior Project Manager, Marketing Analytics
The Davey Tree Expert CompanyEnvironmental Services, 5001-10,000 employees
Cons
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- ISG could use more in depth reporting that is available on demand.
VP of Sales
Infinity Sales GroupTelecommunications, 201-500 employees
RapidMiner Studio
- I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
- Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
- More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.
Deputy Director & Lecturer
Universiti Kebangsaan MalaysiaEducation Management, 5001-10,000 employees
Pricing Details
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules
—
Additional Pricing Details
—RapidMiner Studio
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 Per User Per Month
RapidMiner Studio Editions & Modules
Edition
Professional | $7,500.001 |
---|---|
Enterprise | $15,000.001 |
AI Hub | $54,000.001 |
- Per User Per Month
Additional Pricing Details
—Likelihood to Renew
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
RapidMiner Studio
RapidMiner Studio 9.0
Based on 1 answer
Very fast and user-friendly tool
Business Analytics - Data Analyst
HOSPITAL UNIVERSITARIO LUCUS AUGUSTI - EdnonHospital & Health Care, 1001-5000 employees
Usability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.
RapidMiner Studio
RapidMiner Studio 9.0
Based on 1 answer
Very use to use and learn
Business Analytics - Data Analyst
HOSPITAL UNIVERSITARIO LUCUS AUGUSTI - EdnonHospital & Health Care, 1001-5000 employees
Alternatives Considered
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
RapidMiner Studio
We tried different data tools and we figured we give RapidMinder Studio a shot as one of our employees had experience with it, and when compared to some of the other tools that we used it was the best fit among the test group that we used. Overall it was a little more fluid and user-friendly.

Verified User
Analyst in Corporate
Human Resources Company, 1001-5000 employeesReturn on Investment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Positive ROI
- Still assessing customer satisfaction
- Still assessing employee satisfaction
VP, Medical Operations and Customer Experience
Priority HealthHealth, Wellness and Fitness, 501-1000 employees
RapidMiner Studio
- Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
- Students and participants of the machine learning workshops have learned about this technology and about the tool

Verified User
Employee in Other
Higher Education Company, 201-500 employees