Mattersight Predictive Behavioral Routing (discontinued) vs. RapidMiner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mattersight PBR
Score 6.0 out of 10
Enterprise companies (1,001+ employees)
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.N/A
RapidMiner
Score 8.8 out of 10
N/A
RapidMiner is a data science and data mining platform, from Altair since the late 2022 acquisition. RapidMiner offers full automation for non-coding domain experts, an integrated JupyterLab environment for seasoned data scientists, and a visual drag-and-drop designer. RapidMiner’s project-based framework helps to ensure that others can build off their work using visual workflows or automated data science.
$7,500
Per User Per Month
Pricing
Mattersight Predictive Behavioral Routing (discontinued)RapidMiner
Editions & Modules
No answers on this topic
Professional
$7,500.00
Per User Per Month
Enterprise
$15,000.00
Per User Per Month
AI Hub
$54,000.00
Per User Per Month
Offerings
Pricing Offerings
Mattersight PBRRapidMiner
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Mattersight Predictive Behavioral Routing (discontinued)RapidMiner
Top Pros
Top Cons
Features
Mattersight Predictive Behavioral Routing (discontinued)RapidMiner
Platform Connectivity
Comparison of Platform Connectivity features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
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Ratings
RapidMiner
9.5
2 Ratings
12% above category average
Connect to Multiple Data Sources00 Ratings10.02 Ratings
Extend Existing Data Sources00 Ratings10.02 Ratings
Automatic Data Format Detection00 Ratings9.02 Ratings
MDM Integration00 Ratings9.01 Ratings
Data Exploration
Comparison of Data Exploration features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
-
Ratings
RapidMiner
9.0
2 Ratings
7% above category average
Visualization00 Ratings9.02 Ratings
Interactive Data Analysis00 Ratings9.02 Ratings
Data Preparation
Comparison of Data Preparation features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
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Ratings
RapidMiner
8.8
2 Ratings
7% above category average
Interactive Data Cleaning and Enrichment00 Ratings9.02 Ratings
Data Transformations00 Ratings7.02 Ratings
Data Encryption00 Ratings9.02 Ratings
Built-in Processors00 Ratings10.02 Ratings
Platform Data Modeling
Comparison of Platform Data Modeling features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
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Ratings
RapidMiner
9.0
2 Ratings
6% above category average
Multiple Model Development Languages and Tools00 Ratings9.02 Ratings
Automated Machine Learning00 Ratings9.02 Ratings
Single platform for multiple model development00 Ratings9.02 Ratings
Self-Service Model Delivery00 Ratings9.02 Ratings
Model Deployment
Comparison of Model Deployment features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
-
Ratings
RapidMiner
9.0
2 Ratings
5% above category average
Flexible Model Publishing Options00 Ratings9.02 Ratings
Security, Governance, and Cost Controls00 Ratings9.01 Ratings
Best Alternatives
Mattersight Predictive Behavioral Routing (discontinued)RapidMiner
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
IBM SPSS Modeler
IBM SPSS Modeler
Score 7.8 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Mathematica
Mathematica
Score 8.3 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
IBM SPSS Modeler
IBM SPSS Modeler
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mattersight Predictive Behavioral Routing (discontinued)RapidMiner
Likelihood to Recommend
7.6
(4 ratings)
10.0
(18 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Mattersight Predictive Behavioral Routing (discontinued)RapidMiner
Likelihood to Recommend
Discontinued Products
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
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Altair Engineering, Inc.
RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools. One negative thing is that It's no easy to share your outputs.
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Pros
Discontinued Products
  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
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Altair Engineering, Inc.
  • I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
  • Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
  • Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.
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Cons
Discontinued Products
  • ISG could use more in depth reporting that is available on demand.
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Altair Engineering, Inc.
  • I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
  • Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
  • More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Altair Engineering, Inc.
Very fast and user-friendly tool
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Usability
Discontinued Products
No answers on this topic
Altair Engineering, Inc.
Very use to use and learn
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Alternatives Considered
Discontinued Products
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
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Altair Engineering, Inc.
We tried different data tools and we figured we give RapidMinder Studio a shot as one of our employees had experience with it, and when compared to some of the other tools that we used it was the best fit among the test group that we used. Overall it was a little more fluid and user-friendly.
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Return on Investment
Discontinued Products
  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
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Altair Engineering, Inc.
  • Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
  • Students and participants of the machine learning workshops have learned about this technology and about the tool
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ScreenShots