NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) vs RapidMiner Studio

Likelihood to Recommend

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

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Verified User

Executive in Customer Service

Financial Services Company, 1001-5000 employees

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RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools.One negative thing is that It's no easy to share your outputs.

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David Baltar Boilève

Business Analytics - Data Analyst

HOSPITAL UNIVERSITARIO LUCUS AUGUSTI - EdnonHospital & Health Care, 1001-5000 employees

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Feature Rating Comparison

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

Connect to Multiple Data Sources

Extend Existing Data Sources

Automatic Data Format Detection

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

Visualization

Interactive Data Analysis

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

Interactive Data Cleaning and Enrichment

Data Transformations

Data Encryption

Built-in Processors

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

Multiple Model Development Languages and Tools

Automated Machine Learning

Single platform for multiple model development

Self-Service Model Delivery

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

Flexible Model Publishing Options

Pros

Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
Contains governors to minimize the impact on agents and customers during busy periods.
Ease of integration into our existing infrastructure.
Sales/support teams from Mattersight are fantastic.

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Brian Gillespie

Vice President, Forecasting & Financial Excellence

ComcastMedia Production, 10,001+ employees

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I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.

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Sue Bennett

Senior Project Manager, Marketing Analytics

The Davey Tree Expert CompanyEnvironmental Services, 5001-10,000 employees

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Cons

ISG could use more in depth reporting that is available on demand.

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Josh Slater

VP of Sales

Infinity Sales GroupTelecommunications, 201-500 employees

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I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.

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Mohd Zakree Ahmad Nazri

Deputy Director & Lecturer

Universiti Kebangsaan MalaysiaEducation Management, 5001-10,000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

RapidMiner Studio 9.0

Based on 1 answer

Very fast and user-friendly tool

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David Baltar Boilève

Business Analytics - Data Analyst

HOSPITAL UNIVERSITARIO LUCUS AUGUSTI - EdnonHospital & Health Care, 1001-5000 employees

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Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0

Based on 1 answer

No answer on this topic is available.

RapidMiner Studio 9.0

Based on 1 answer

Very use to use and learn

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David Baltar Boilève

Business Analytics - Data Analyst

HOSPITAL UNIVERSITARIO LUCUS AUGUSTI - EdnonHospital & Health Care, 1001-5000 employees

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Alternatives Considered

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

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Brian Gillespie

Vice President, Forecasting & Financial Excellence

ComcastMedia Production, 10,001+ employees

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We selected RapidMiner due to ease of use and a comfortable user interface. It stacks up very well against these tools in the predictive analytics space. For basic analytics and data reporting, we chose QlikView and Qlik Sense as a more robust reporting platform.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 1001-5000 employees

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Return on Investment

Positive ROI
Still assessing customer satisfaction
Still assessing employee satisfaction

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Kim Suarez

VP, Medical Operations and Customer Experience

Priority HealthHealth, Wellness and Fitness, 501-1000 employees

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Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
Students and participants of the machine learning workshops have learned about this technology and about the tool

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Verified User

Employee in Other

Higher Education Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

RapidMiner Studio

Likelihood to Recommend