7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

RapidMiner Studio

RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools.One negative thing is that It's no easy to share your outputs.
David Baltar Boilève | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Connect to Multiple Data Sources
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Extend Existing Data Sources
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Automatic Data Format Detection
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0

Data Exploration

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
9.0
Visualization
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Interactive Data Analysis
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
8.0

Data Preparation

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
9.0
Interactive Data Cleaning and Enrichment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Data Transformations
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Data Encryption
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
6.0
Built-in Processors
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0

Platform Data Modeling

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
9.5
Multiple Model Development Languages and Tools
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Automated Machine Learning
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Single platform for multiple model development
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
10.0
Self-Service Model Delivery
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
8.0

Model Deployment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
5.0
Flexible Model Publishing Options
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
5.0

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

RapidMiner Studio

  • I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
  • Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
  • Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.
Sue Bennett | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

RapidMiner Studio

  • I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
  • Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
  • More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.
Mohd Zakree Ahmad Nazri | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

RapidMiner Studio

RapidMiner Studio 9.0
Based on 1 answer
Very fast and user-friendly tool
David Baltar Boilève | TrustRadius Reviewer

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

RapidMiner Studio

RapidMiner Studio 9.0
Based on 1 answer
Very use to use and learn
David Baltar Boilève | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

RapidMiner Studio

We selected RapidMiner due to ease of use and a comfortable user interface. It stacks up very well against these tools in the predictive analytics space. For basic analytics and data reporting, we chose QlikView and Qlik Sense as a more robust reporting platform.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

RapidMiner Studio

  • Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
  • Students and participants of the machine learning workshops have learned about this technology and about the tool
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RapidMiner Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6
RapidMiner Studio
8.8

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
RapidMiner Studio
9.0

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0
RapidMiner Studio
9.0

Add comparison