NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7 Ratings
RapidMiner Studio
55 Ratings

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 7 reviews and ratings

RapidMiner Studio

55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Based on 55 reviews and ratings

Feature Set Ratings

    Platform Connectivity

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    9.5

    RapidMiner Studio

    95%
    RapidMiner Studio ranks higher in 4/4 features
    RapidMiner Studio ranks higher in 4/4 features

    Connect to Multiple Data Sources

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Extend Existing Data Sources

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Automatic Data Format Detection

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    MDM Integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Data Exploration

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    9.0

    RapidMiner Studio

    90%
    RapidMiner Studio ranks higher in 2/2 features
    RapidMiner Studio ranks higher in 2/2 features

    Visualization

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Interactive Data Analysis

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Data Preparation

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.8

    RapidMiner Studio

    88%
    RapidMiner Studio ranks higher in 4/4 features
    RapidMiner Studio ranks higher in 4/4 features

    Interactive Data Cleaning and Enrichment

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Data Transformations

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Data Encryption

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Built-in Processors

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Platform Data Modeling

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    9.0

    RapidMiner Studio

    90%
    RapidMiner Studio ranks higher in 4/4 features
    RapidMiner Studio ranks higher in 4/4 features

    Multiple Model Development Languages and Tools

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Automated Machine Learning

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Single platform for multiple model development

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Self-Service Model Delivery

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Model Deployment

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    9.0

    RapidMiner Studio

    90%
    RapidMiner Studio ranks higher in 2/2 features
    RapidMiner Studio ranks higher in 2/2 features

    Flexible Model Publishing Options

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Security, Governance, and Cost Controls

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • RapidMiner Studio is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.6

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    76%
    4 Ratings
    10.0

    RapidMiner Studio

    100%
    18 Ratings

    Likelihood to Renew

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    9.0

    RapidMiner Studio

    90%
    1 Rating

    Usability

    8.0

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    80%
    1 Rating
    9.0

    RapidMiner Studio

    90%
    1 Rating

    Likelihood to Recommend

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    RapidMiner Studio

    RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools.One negative thing is that It's no easy to share your outputs.

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    David Baltar Boilève | TrustRadius Reviewer
    David Baltar Boilève
    View all 18 answers on this topic

    Pros

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.

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    Brian Gillespie | TrustRadius Reviewer
    Brian Gillespie
    View all 4 answers on this topic

    RapidMiner Studio

    • I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
    • Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
    • Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.

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    Sue Bennett | TrustRadius Reviewer
    Sue Bennett
    View all 18 answers on this topic

    Cons

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • ISG could use more in depth reporting that is available on demand.

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    Josh Slater | TrustRadius Reviewer
    Josh Slater
    View all 4 answers on this topic

    RapidMiner Studio

    • I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
    • Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
    • More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.

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    Mohd Zakree Ahmad Nazri | TrustRadius Reviewer
    Mohd Zakree Ahmad Nazri
    View all 18 answers on this topic

    Pricing Details

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules

    —
    Additional Pricing Details
    —

    RapidMiner Studio

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0 Per User Per Month

    RapidMiner Studio Editions & Modules

    Edition
    Professional$7,500.001
    Enterprise$15,000.001
    AI Hub$54,000.001
    1. Per User Per Month
    Additional Pricing Details
    —

    Likelihood to Renew

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    RapidMiner Studio

    RapidMiner Studio 9.0
    Based on 1 answer
    Very fast and user-friendly tool

    Read full review

    David Baltar Boilève | TrustRadius Reviewer
    David Baltar Boilève
    View all 1 answers on this topic

    Usability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
    Based on 1 answer
    No answer on this topic is available.

    RapidMiner Studio

    RapidMiner Studio 9.0
    Based on 1 answer
    Very use to use and learn

    Read full review

    David Baltar Boilève | TrustRadius Reviewer
    David Baltar Boilève
    View all 1 answers on this topic

    Alternatives Considered

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

    Read full review

    Brian Gillespie | TrustRadius Reviewer
    Brian Gillespie
    View all 4 answers on this topic

    RapidMiner Studio

    We tried different data tools and we figured we give RapidMinder Studio a shot as one of our employees had experience with it, and when compared to some of the other tools that we used it was the best fit among the test group that we used. Overall it was a little more fluid and user-friendly.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Return on Investment

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction

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    Kim Suarez | TrustRadius Reviewer
    Kim Suarez
    View all 4 answers on this topic

    RapidMiner Studio

    • Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
    • Students and participants of the machine learning workshops have learned about this technology and about the tool

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

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