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Top Rated
221 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

RStudio

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Top Rated
221 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Platform Connectivity

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.1

    RStudio

    81%
    RStudio ranks higher in 3/3 features

    Connect to Multiple Data Sources

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Extend Existing Data Sources

    N/A
    0 Ratings
    8.3
    83%
    21 Ratings

    Automatic Data Format Detection

    N/A
    0 Ratings
    7.7
    77%
    20 Ratings

    Data Exploration

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.8

    RStudio

    88%
    RStudio ranks higher in 2/2 features

    Visualization

    N/A
    0 Ratings
    8.9
    89%
    21 Ratings

    Interactive Data Analysis

    N/A
    0 Ratings
    8.7
    87%
    19 Ratings

    Data Preparation

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.4

    RStudio

    84%
    RStudio ranks higher in 2/2 features

    Interactive Data Cleaning and Enrichment

    N/A
    0 Ratings
    8.2
    82%
    18 Ratings

    Data Transformations

    N/A
    0 Ratings
    8.5
    85%
    20 Ratings

    Platform Data Modeling

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.4

    RStudio

    84%
    RStudio ranks higher in 3/3 features

    Multiple Model Development Languages and Tools

    N/A
    0 Ratings
    8.5
    85%
    17 Ratings

    Single platform for multiple model development

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Self-Service Model Delivery

    N/A
    0 Ratings
    8.2
    82%
    16 Ratings

    Model Deployment

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.2

    RStudio

    82%
    RStudio ranks higher in 2/2 features

    Flexible Model Publishing Options

    N/A
    0 Ratings
    8.2
    82%
    15 Ratings

    Security, Governance, and Cost Controls

    N/A
    0 Ratings
    8.3
    83%
    13 Ratings

    Attribute Ratings

    • RStudio is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.6

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    76%
    4 Ratings
    9.0

    RStudio

    90%
    118 Ratings

    Likelihood to Renew

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    9.4

    RStudio

    94%
    17 Ratings

    Usability

    8.0

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    80%
    1 Rating
    10.0

    RStudio

    100%
    3 Ratings

    Availability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    9.4

    RStudio

    94%
    3 Ratings

    Support Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    7.9

    RStudio

    79%
    16 Ratings

    Implementation Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    9.1

    RStudio

    91%
    4 Ratings

    Product Scalability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    8.1

    RStudio

    81%
    3 Ratings

    Likelihood to Recommend

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
    Anonymous | TrustRadius Reviewer

    RStudio

    In my humble opinion, if you are working on something related to Statistics, RStudio is your go-to tool. But if you are looking for something in Machine Learning, look out for Python. The beauty is that there are packages now by which you can write Python/SQL in R. Cross-platform functionality like such makes RStudio way ahead of its competition. A couple of chinks in RStudio armor are very small and can be considered as nagging just for the sake of argument. Other than completely based on programming language, I couldn't find significant drawbacks to using RStudio. It is one of the best free software available in the market at present.
    Anonymous | TrustRadius Reviewer

    Pros

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.
    Brian Gillespie | TrustRadius Reviewer

    RStudio

    • The support is incredibly professional and helpful, and they often go out of their way to help me when something doesn't work.
    • The one-click publishing from RStudio Connect is absolutely amazing, and I really like the way that it deploys your exact package versions, because otherwise, you can get in a terrible mess.
    • Python doesn't feel quite as native as R at the moment but I have definitely deployed stuff in R and Python that works beautifully which is really nice indeed.
    Chris Beeley | TrustRadius Reviewer

    Cons

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • ISG could use more in depth reporting that is available on demand.
    Josh Slater | TrustRadius Reviewer

    RStudio

    • Python integration is newer and still can be rough, especially with when using virtual environments.
    • RStudio Connect pricing feels very department focused, not quite an enterprise perspective.
    • Some of the RStudio packages don't follow conventional development guidelines (API breaking changes with minor version numbers) which can make supporting larger projects over longer timeframes difficult.
    B. Mark Ewing | TrustRadius Reviewer

    Pricing Details

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    RStudio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    RStudio

    RStudio 9.4
    Based on 17 answers
    There is no viable alternative right now. The toolset is good and the functionality is increasing with every release. It is backed by regular releases and ongoing development by the RStudio team.There is good engagement with RStudio directly when support is required.Also there's a strong and growing community of developers who provide additional support and sample code.
    Anonymous | TrustRadius Reviewer

    Usability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
    Based on 1 answer
    No answer on this topic is available.

    RStudio

    RStudio 10.0
    Based on 3 answers
    I think it's a quick and easy to use tool. The IDE is very intuitive and easy to adapt to. You do not need to learn a lot of things to use this tool. Any programmer and a person with knowledge or R can quick use this tool without issues.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    RStudio

    RStudio 9.4
    Based on 3 answers
    RStudio is very available and cheap to use. It needs to be updated every once in a while, but the updates tend to be quick and they do not hinder my ability to make progress. I have not experienced any RStudio outages, and I have used the application quite a bit for a variety of statistical analyses
    Kenton Woods | TrustRadius Reviewer

    Support Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    RStudio

    RStudio 7.9
    Based on 16 answers
    Since R is trendy among statisticians, you can find lots of help from the data science/ stats communities. If you need help with anything related to RStudio or R, google it or search on StackOverflow, you might easily find the solution that you are looking for.
    Xiaotong Song | TrustRadius Reviewer

    Implementation Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    RStudio

    RStudio 9.1
    Based on 4 answers
    We did it at the individual level: anyone willing to code in R can use it.No real deployment involved.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
    Brian Gillespie | TrustRadius Reviewer

    RStudio

    RStudio was provided as the most customizable. It was also strictly the most feature-rich as far as enabling our organization to script, run, and make use of R open-source packages in our data analysis workstreams. It also provided some support for python, which was useful when we had R heavy code with some python threaded in. Overall we picked Rstudio for the features it provided for our data analysis needs and the ability to interface with our existing resources.
    Anonymous | TrustRadius Reviewer

    Scalability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    RStudio

    RStudio 8.1
    Based on 3 answers
    RStudio is very scalable as a product. The issue I have is that it doesn't necessarily fit in nicely with the mainly Microsoft environment that everybody else is using. Having RStudio for us means dedicated servers and recruiting staff who know how to manage the environment. This isn't a fault of the product at all, it's just part of the data science landscape that we all have to put up with.Having said that RStudio is absolutely great for running on low spec servers and there are loads of options to handle concurrency, memory use, etc.
    Chris Beeley | TrustRadius Reviewer

    Return on Investment

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction
    Kim Suarez | TrustRadius Reviewer

    RStudio

    • Using it for data science in a very big and old company, the most positive impact, from my point of view, has been the ability of spreading data culture across the group. Shortening the path from data to value.
    • Still it's hard to quantify economic benefits, we are struggling and it's a great point of attention, since splitting out the contribution of the single aspects of a project (and getting the RStudio pie) is complicated.
    • What is sure is that, in the long run, RStudio is boosting productivity and making the process in which is embedded more efficient (cost reduction).
    Flavio Leccese | TrustRadius Reviewer

    Screenshots

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

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