NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) vs RStudio

• Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
• Contains governors to minimize the impact on agents and customers during busy periods.
• Ease of integration into our existing infrastructure.
• Sales/support teams from Mattersight are fantastic.

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• The support is incredibly professional and helpful, and they often go out of their way to help me when something doesn't work.
• The one-click publishing from RStudio Connect is absolutely amazing, and I really like the way that it deploys your exact package versions, because otherwise, you can get in a terrible mess.
• Python doesn't feel quite as native as R at the moment but I have definitely deployed stuff in R and Python that works beautifully which is really nice indeed.

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• ISG could use more in depth reporting that is available on demand.

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• Python integration is newer and still can be rough, especially with when using virtual environments.
• RStudio Connect pricing feels very department focused, not quite an enterprise perspective.
• Some of the RStudio packages don't follow conventional development guidelines (API breaking changes with minor version numbers) which can make supporting larger projects over longer timeframes difficult.

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• Positive ROI
• Still assessing customer satisfaction
• Still assessing employee satisfaction

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• Using it for data science in a very big and old company, the most positive impact, from my point of view, has been the ability of spreading data culture across the group. Shortening the path from data to value.
• Still it's hard to quantify economic benefits, we are struggling and it's a great point of attention, since splitting out the contribution of the single aspects of a project (and getting the RStudio pie) is complicated.
• What is sure is that, in the long run, RStudio is boosting productivity and making the process in which is embedded more efficient (cost reduction).

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