7 Ratings
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Score 8 out of 100
Top Rated
71 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

RStudio Team

Well suited: For anyone interested in data analysis. R can help you do a simple exploratory analysis to increase your R Square with a boosted decision tree! It's probably one of the most comprehensive analytics tools.Less appropriate: Maybe if you have a team more focused on business and less on data analysis (marketers, salespeople, for instance), RStudio might not be the best, since the learning curve is complicated.
Gabriel Chiararia | TrustRadius Reviewer

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

RStudio Team

  • Rstudio is very customizable. You can easily change font colors, sizes, and screen layout. I am particular about how I like my IDE setup, so this is a big plus for me.
  • Rstudio allows you to look at datasets in your workspace with the click of a button. I do a lot of data manipulation, so I am constantly having to look at datasets after operations to make sure they look correct. The view option in Rstudio makes checking datasets very fast.
  • Finally, I love the way Rstudio manages plotting. Your plots can be viewed in one of the panels. Those plots can easily be copy/pasted or exported into a variety of file types. You can also magnify the plots and scroll between plots to look at previous plots.
Maike Holthuijzen | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

RStudio Team

  • When you first start with RStudio, you need to install and then reference them in your script. In my view RStudio should come with pre-installed packages that most fundamental to any data analysis. Few example packages are 'dplyr' and 'ggplot.'
  • While everything in RStudio is achieved via writing script, it should include more point and click tasks such as right-clicking temporary datasets and removing them.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

RStudio Team

RStudio Team 9.1
Based on 2 answers
We have internal BI tools support R libraries. So, Rstudio is our natural choice for other prototyping needs and predictions. Rstudio has been rather stable for quick needs and do not plan to switch to any other tool. It is free and we are not bound to pay anything. It is quick to learn and use.
Anonymous | TrustRadius Reviewer

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

RStudio Team

RStudio Team 9.0
Based on 2 answers
I think it's a quick and easy to use tool. The IDE is very intuitive and easy to adapt to. You do not need to learn a lot of things to use this tool. Any programmer and a person with knowledge or R can quick use this tool without issues.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

RStudio Team

RStudio Team 7.9
Based on 15 answers
Since R is trendy among statisticians, you can find lots of help from the data science/ stats communities. If you need help with anything related to RStudio or R, google it or search on StackOverflow, you might easily find the solution that you are looking for.
Xiaotong Song | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

RStudio Team

RStudio is the free alternative to MATLAB. It works just as well as the other software, and more features can be accessed but to the open-source nature. This software is more commonplace in the research lab setting due to its free cost.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

RStudio Team

  • We've been able to implement several predictive models that stratify risk among our patient population which has been a positive impact.
  • We've conducted several clinical program evaluations using the MatchIt package in RStudio which demonstrated the clinical effectiveness of our programs.
  • We've kept the costs relatively low in productionalizing our models by running all automated jobs through RStudio using the Linux server CRONTAB.
Yoni Dvorkis | TrustRadius Reviewer

Screenshots

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RStudio Team

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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