What users are saying about
7 Ratings
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Based on 7 reviews and ratings
RStudio
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Top Rated
221 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 221 reviews and ratings
Feature Set Ratings
Platform Connectivity
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
8.1
RStudio
81%
RStudio ranks higher in 3/3 features
RStudio ranks higher in 3/3 features
Connect to Multiple Data Sources
N/A
0 Ratings
8.4
84%
20 Ratings
Extend Existing Data Sources
N/A
0 Ratings
8.3
83%
21 Ratings
Automatic Data Format Detection
N/A
0 Ratings
7.7
77%
20 Ratings
Data Exploration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
8.8
RStudio
88%
RStudio ranks higher in 2/2 features
RStudio ranks higher in 2/2 features
Visualization
N/A
0 Ratings
8.9
89%
21 Ratings
Interactive Data Analysis
N/A
0 Ratings
8.7
87%
19 Ratings
Data Preparation
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
8.4
RStudio
84%
RStudio ranks higher in 2/2 features
RStudio ranks higher in 2/2 features
Interactive Data Cleaning and Enrichment
N/A
0 Ratings
8.2
82%
18 Ratings
Data Transformations
N/A
0 Ratings
8.5
85%
20 Ratings
Platform Data Modeling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
8.4
RStudio
84%
RStudio ranks higher in 3/3 features
RStudio ranks higher in 3/3 features
Multiple Model Development Languages and Tools
N/A
0 Ratings
8.5
85%
17 Ratings
Single platform for multiple model development
N/A
0 Ratings
8.6
86%
17 Ratings
Self-Service Model Delivery
N/A
0 Ratings
8.2
82%
16 Ratings
Model Deployment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A
8.2
RStudio
82%
RStudio ranks higher in 2/2 features
RStudio ranks higher in 2/2 features
Flexible Model Publishing Options
N/A
0 Ratings
8.2
82%
15 Ratings
Security, Governance, and Cost Controls
N/A
0 Ratings
8.3
83%
13 Ratings
Attribute Ratings
- RStudio is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
76%
4 Ratings
9.0
RStudio
90%
118 Ratings
Likelihood to Renew
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings
9.4
RStudio
94%
17 Ratings
Usability
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
80%
1 Rating
10.0
RStudio
100%
3 Ratings
Availability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings
9.4
RStudio
94%
3 Ratings
Support Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings
7.9
RStudio
79%
16 Ratings
Implementation Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings
9.1
RStudio
91%
4 Ratings
Product Scalability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings
8.1
RStudio
81%
3 Ratings
Likelihood to Recommend
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Verified User
Executive in Customer Service
Financial Services Company, 1001-5000 employeesRStudio
In my humble opinion, if you are working on something related to Statistics, RStudio is your go-to tool. But if you are looking for something in Machine Learning, look out for Python. The beauty is that there are packages now by which you can write Python/SQL in R. Cross-platform functionality like such makes RStudio way ahead of its competition. A couple of chinks in RStudio armor are very small and can be considered as nagging just for the sake of argument. Other than completely based on programming language, I couldn't find significant drawbacks to using RStudio. It is one of the best free software available in the market at present.

Verified User
Manager in Professional Services
Financial Services Company, 1001-5000 employeesPros
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
- Contains governors to minimize the impact on agents and customers during busy periods.
- Ease of integration into our existing infrastructure.
- Sales/support teams from Mattersight are fantastic.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
RStudio
- The support is incredibly professional and helpful, and they often go out of their way to help me when something doesn't work.
- The one-click publishing from RStudio Connect is absolutely amazing, and I really like the way that it deploys your exact package versions, because otherwise, you can get in a terrible mess.
- Python doesn't feel quite as native as R at the moment but I have definitely deployed stuff in R and Python that works beautifully which is really nice indeed.
Senior Analyst
Nottinghamshire Healthcare NHS Foundation TrustHospital & Health Care, 10,001+ employees
Cons
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- ISG could use more in depth reporting that is available on demand.
VP of Sales
Infinity Sales GroupTelecommunications, 201-500 employees
RStudio
- Python integration is newer and still can be rough, especially with when using virtual environments.
- RStudio Connect pricing feels very department focused, not quite an enterprise perspective.
- Some of the RStudio packages don't follow conventional development guidelines (API breaking changes with minor version numbers) which can make supporting larger projects over longer timeframes difficult.
Digital Corporate Technology Manager – R&D
Eastman Chemical CompanyChemicals, 10,001+ employees
Pricing Details
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—RStudio
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
RStudio
RStudio 9.4
Based on 17 answers
There is no viable alternative right now. The toolset is good and the functionality is increasing with every release. It is backed by regular releases and ongoing development by the RStudio team.There is good engagement with RStudio directly when support is required.Also there's a strong and growing community of developers who provide additional support and sample code.

Verified User
Engineer in Engineering
Insurance Company, 10,001+ employeesUsability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.
RStudio
RStudio 10.0
Based on 3 answers
I think it's a quick and easy to use tool. The IDE is very intuitive and easy to adapt to. You do not need to learn a lot of things to use this tool. Any programmer and a person with knowledge or R can quick use this tool without issues.

Verified User
Employee in Corporate
Chemicals Company, 10,001+ employeesReliability and Availability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
RStudio
RStudio 9.4
Based on 3 answers
RStudio is very available and cheap to use. It needs to be updated every once in a while, but the updates tend to be quick and they do not hinder my ability to make progress. I have not experienced any RStudio outages, and I have used the application quite a bit for a variety of statistical analyses
Graduate Research Assistant
Arizona State UniversityResearch, 5001-10,000 employees
Support Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
RStudio
RStudio 7.9
Based on 16 answers
Since R is trendy among statisticians, you can find lots of help from the data science/ stats communities. If you need help with anything related to RStudio or R, google it or search on StackOverflow, you might easily find the solution that you are looking for.
Business Analyst
3MCosmetics, 10,001+ employees
Implementation Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
RStudio
RStudio 9.1
Based on 4 answers
We did it at the individual level: anyone willing to code in R can use it.No real deployment involved.

Verified User
Employee in Finance and Accounting
Education Management Company, 201-500 employeesAlternatives Considered
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
RStudio
RStudio was provided as the most customizable. It was also strictly the most feature-rich as far as enabling our organization to script, run, and make use of R open-source packages in our data analysis workstreams. It also provided some support for python, which was useful when we had R heavy code with some python threaded in. Overall we picked Rstudio for the features it provided for our data analysis needs and the ability to interface with our existing resources.

Verified User
Engineer in Research & Development
Biotechnology Company, 10,001+ employeesScalability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
RStudio
RStudio 8.1
Based on 3 answers
RStudio is very scalable as a product. The issue I have is that it doesn't necessarily fit in nicely with the mainly Microsoft environment that everybody else is using. Having RStudio for us means dedicated servers and recruiting staff who know how to manage the environment. This isn't a fault of the product at all, it's just part of the data science landscape that we all have to put up with.Having said that RStudio is absolutely great for running on low spec servers and there are loads of options to handle concurrency, memory use, etc.
Senior Analyst
Nottinghamshire Healthcare NHS Foundation TrustHospital & Health Care, 10,001+ employees
Return on Investment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Positive ROI
- Still assessing customer satisfaction
- Still assessing employee satisfaction
VP, Medical Operations and Customer Experience
Priority HealthHealth, Wellness and Fitness, 501-1000 employees
RStudio
- Using it for data science in a very big and old company, the most positive impact, from my point of view, has been the ability of spreading data culture across the group. Shortening the path from data to value.
- Still it's hard to quantify economic benefits, we are struggling and it's a great point of attention, since splitting out the contribution of the single aspects of a project (and getting the RStudio pie) is complicated.
- What is sure is that, in the long run, RStudio is boosting productivity and making the process in which is embedded more efficient (cost reduction).
Group Data Scientist
Coesia S.p.A.Machinery, 5001-10,000 employees