Mattersight Predictive Behavioral Routing (discontinued) vs. Salesforce Revenue Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mattersight PBR
Score 6.0 out of 10
Enterprise companies (1,001+ employees)
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.N/A
Salesforce CPQ
Score 7.7 out of 10
Mid-Size Companies (51-1,000 employees)
Salesforce Revenue Cloud (formerly Salesforce CPQ or SteelBrick) is built and delivered on the Salesforce Platform and Salesforce1 Mobile App which enables users to create accurate sales quotes quickly and submit error-free orders on the fly from any device.
$30
Per User per Month
Pricing
Mattersight Predictive Behavioral Routing (discontinued)Salesforce Revenue Cloud
Editions & Modules
No answers on this topic
Basic
$30
Per User per Month
Professional
$50
Per User per Month
Enterprise
$75
Per User per Month
Offerings
Pricing Offerings
Mattersight PBRSalesforce CPQ
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Mattersight Predictive Behavioral Routing (discontinued)Salesforce Revenue Cloud
Top Pros
Top Cons
Features
Mattersight Predictive Behavioral Routing (discontinued)Salesforce Revenue Cloud
CPQ
Comparison of CPQ features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
-
Ratings
Salesforce Revenue Cloud
7.7
32 Ratings
11% below category average
Quote sharing/sending00 Ratings7.331 Ratings
Product configuration00 Ratings6.232 Ratings
Configuration options00 Ratings6.330 Ratings
Pricing rules00 Ratings7.929 Ratings
Price adjustment00 Ratings8.231 Ratings
Purchase history and open contracts00 Ratings8.424 Ratings
Guided selling/Sales portal00 Ratings6.620 Ratings
CPQ reporting & analytics00 Ratings8.324 Ratings
CPQ-CRM integration00 Ratings9.229 Ratings
Attachments to quotes00 Ratings8.531 Ratings
Order capturing00 Ratings8.114 Ratings
Best Alternatives
Mattersight Predictive Behavioral Routing (discontinued)Salesforce Revenue Cloud
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
QuoteWerks
QuoteWerks
Score 9.1 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.1 out of 10
QuoteWerks
QuoteWerks
Score 9.1 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
SAP Sales Cloud
SAP Sales Cloud
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mattersight Predictive Behavioral Routing (discontinued)Salesforce Revenue Cloud
Likelihood to Recommend
7.6
(4 ratings)
8.0
(48 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
8.0
(1 ratings)
8.6
(3 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
7.9
(12 ratings)
Product Scalability
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Mattersight Predictive Behavioral Routing (discontinued)Salesforce Revenue Cloud
Likelihood to Recommend
Discontinued Products
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
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Salesforce
What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
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Pros
Discontinued Products
  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
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Salesforce
  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
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Cons
Discontinued Products
  • ISG could use more in depth reporting that is available on demand.
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Salesforce
  • Our Salesforce is very messy, which tells me it's not super easy to clean up.
  • I always have a really hard time removing a contacts from an account - it seems like you can't simply remove the relationship so we have lots of people named DO NOT CONTACT or things of that nature.
  • Sometimes when saving it doesn't seem like things actually save.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Salesforce
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
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Usability
Discontinued Products
No answers on this topic
Salesforce
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
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Support Rating
Discontinued Products
No answers on this topic
Salesforce
There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
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Alternatives Considered
Discontinued Products
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
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Salesforce
There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
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Return on Investment
Discontinued Products
  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
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Salesforce
  • Salesforce CPQ has helped a lot with overall visibility to the quote to order process. Reps have more insight into the business and the business has more insight into Sales Rep interactions. This makes troubleshooting issues much easier.
  • Our reporting capabilities have improved immensely. The ability to easily create fields allows you to capture new data points very easily.
  • Communication in Salesforce CPQ and Salesforce, in general, is a big improvement for our business. The ability to have a chatter feed on any object is very helpful. This can also be used for feed tracking to give some basic change management controls/history.
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ScreenShots

Salesforce CPQ Screenshots

Screenshot of Configure. Price. Quote. Anytime, anywhere, on any device.