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Top Rated
222 Ratings
7 Ratings
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Score 8 out of 100

SAP Analytics Cloud

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Top Rated
222 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

SAP Analytics Cloud

SAP Analytics Cloud is great for collaborative planning. It allows users to work together on plans, discuss specific adjustments, and to create planning processes for other users to follow. Its BI capabilities also make it stand out among the competition, and it's possible to create a very customized, user-friendly planning experience.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.8
Pixel Perfect reports
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.6
Customizable dashboards
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
Report Formatting Templates
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5

Ad-hoc Reporting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.0
Drill-down analysis
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.4
Formatting capabilities
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.0
Integration with R or other statistical packages
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5
Report sharing and collaboration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.3

Report Output and Scheduling

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.7
Publish to Web
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.1
Publish to PDF
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.8
Report Versioning
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.2
Report Delivery Scheduling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5

Data Discovery and Visualization

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.1
Location Analytics / Geographic Visualization
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.9
Predictive Analytics
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.6

Access Control and Security

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.0
Multi-User Support (named login)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
Role-Based Security Model
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.7
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.8
Single Sign-On (SSO)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2

Mobile Capabilities

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5
Responsive Design for Web Access
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.8
Dedicated iOS Application
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.7
Dedicated Android Application
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
6.8
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.8

Budgeting, Planning, and Forecasting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.7
Long-term financial planning
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.3
Financial budgeting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5
Forecasting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.6
Scenario modeling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5
Management reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.5

Consolidation and Close

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.4
Financial data consolidation
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.6
Journal entries and reports
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.2
Multi-currency management
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.3
Intercompany Eliminations
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.4
Minority Ownership
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.1
Local and consolidated reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.9
Detailed Audit Trails
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.4

Financial Reporting and Compliance

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.6
Financial Statement Reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.6
Management Reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
Excel-based Reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.1
Automated board and financial reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5
XBRL support for regulatory filing
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.5

Analytics

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.3
Personalized dashboards
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.7
Color-coded scorecards
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
KPIs
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.6
Cost and profitability analysis
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
Key Performance Indicator setting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.3
Benchmarking with external data
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.8

Integration

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.9
Flat file integration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
Excel data integration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
8.2
Direct links to 3rd-party data sources
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
7.3

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

SAP Analytics Cloud

  • Functional desing. Easy to learn and develop
  • Live connectivity to SAP sources so the data is not needed to be in the cloud (important for some business for data privacity)
  • SAC is working in different functionalities
  • SAC is growing in a scheduled way so you can know which roadmap will be the following months
  • Easy SSO with SAP sources
Andreu Piqueras | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

SAP Analytics Cloud

  • Performance: in some scenarios, the tool has big troubles in its performance when the volume of data is quite big (mainly with tables and filters).
  • Maturity: as it is a quite new tool, it is not mature enough to satisfy some business necessities. Also, the tool has some bugs which should be basic for a reporting tool.
  • Mobility: I believe mobile apps for SAP Analytics Cloud should be improved (both for Android and iOs devices). They are not as good as the web version. Moreover, stories for mobile devices have to be created in a particular template, which can be annoying in some cases.
Alex Gutierrez | TrustRadius Reviewer

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

SAP Analytics Cloud

SAP Analytics Cloud 9.0
Based on 1 answer
SAC support allows you to ensure that your company has the specialized support during and after implementation, which means that your company will not stop its operations due to the operation of the system, since, in case of doubts or problems with the system , the team of experts will solve them in the shortest possible time.
Continuous support is very important, since it allows to obtain the maximum performance of the solution and to obtain a balance between the functionality, the performance of the tool and an efficient support service.
SAP has a specialized team dedicated exclusively to providing advice to support staff and end users, solving technical and operational problems and providing support in the additional requirements is an added value for your business that gives way to continuous improvement and maximum use of the system.
Enrique Espindola Barajas | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

SAP Analytics Cloud

This tool does not match up to its competitors like microstrategy and Tableau when it comes to data visualization. It takes more time and effort creating dashboards and building schema objects in this tool. It is not as easy to learn as other competitive tools. Implementation is also not as smooth as other data visualization tools and platforms available on the market. Creating ad-hoc reports is not as quick and easy compared to its competitors.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

SAP Analytics Cloud

  • Multiple SAP sources can be connected into one software.
  • No lag time with data or analytics. Crucial for our real estate market which is always changing.
  • The only negative ROI would be the training and steep learning curve we had to invest in this.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules

Additional Pricing Details
Calculate the Impact of Predictive Behavioral Routing on Your Contact Center: https://www.mattersight.com/resources/benefit-calculator/

SAP Analytics Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Analytics Cloud Editions & Modules

Edition
Business$211
EnterpriseCustom2
  1. per user, per seat
  2. Unlimited users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6
SAP Analytics Cloud
8.2

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0
SAP Analytics Cloud

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Analytics Cloud
9.0

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