7 Ratings
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Score 8 out of 100
38 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

SAP Data Quality Management

The tool is well suited for the small scale, mid-level organizations and large industries but maybe not best fit for organizations with millions and trillions of data. The tool allows almost all the basic needs of any organization needed for any company for all their reporting needs but the moment any company has some huge DB, it may slow down.
Sumeet Saraf | TrustRadius Reviewer

Feature Rating Comparison

Data Quality

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
7.6
Data source connectivity
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
8.2
Data profiling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
7.3
Master data management (MDM) integration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
8.2
Data element standardization
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
7.3
Match and merge
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
7.3
Address verification
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
7.3

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

SAP Data Quality Management

  • Sorts record easily within groups such as company name.
  • Easily functions in more than one department, making it cost effective.
  • Offers many categories to be able to sort through.
Brandi Brown-Lang | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

SAP Data Quality Management

  • The postal code address search is based on fuzzy search, instead, it should also provide functionality for the exact postal address code search
  • The DQM on-premise solution needs to be more flexible to provide its integration with the Third party systems.
  • We look forward to getting the entire on-premise dqm functionality in the cloud.
Pradeep Bele | TrustRadius Reviewer

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

SAP Data Quality Management

SAP Data Quality Management 8.2
Based on 1 answer
As with other SAP products, there is excellent support from SAP on this new tool.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

SAP Data Quality Management

This is the only program of its kind that I have any experience with. I have heard of a few others. From people I have talked to, they have seen in other programs some of the options that I would like to see in SAP, but to me where our greater needs are, SAP is still the better option for us for now.
Kirk Ashdown | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

SAP Data Quality Management

  • The tool helped us to extract the right information from the massive data warehouse
  • The aggregations calculated for the financial data will be correct if you are on patch 5.4 and above
  • The tool does not support pivot table options in reporting. If you want to add, one of the dimensions will be considered as flat table and the remaining will be used for calculations of measures hence will impact the performance of the reports
Sumeet Saraf | TrustRadius Reviewer

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Data Quality Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6
SAP Data Quality Management
8.2

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0
SAP Data Quality Management

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
SAP Data Quality Management
8.2

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