7 Ratings
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Score 8 out of 100
14 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

SAS Enterprise Guide

I think SAS Enterprise does a great job for SAS analysts that don't have a very good grasp of base SAS. The software makes SAS much more user-friendly. With that said, SAS Enterprise Guide also does a very good job offering a host of per-packaged graphics and data transformations. I can't image using base SAS without SAS Enterprise anymore. I think SAS Enterprise Guide is most useful for traditional analytical processes, such as time-series forecasting, outlier detection, and econometrics. I think the software is less useful for advanced machine learning or AI. SAS' Enterprise Miner does a much better job at that.
Thomas Young | TrustRadius Reviewer

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

SAS Enterprise Guide

  • Ability to load an AutoExec when opening a session ensuring everyone has the same global variables.
  • Formatting with Ctrl I. If you're reading someone else's code and it's not formatted correctly you can highlight the area and hit Ctrl I.
Anonymous | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

SAS Enterprise Guide

  • Process time of data is a bit long. It depends on the size of your data and complexity of your project tree.
  • There is not enough online free training videos.
  • While working with the project tree sometimes the links between the modules are broken or the order for running the modules get mixed up. You should know your project tree by heart.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

SAS Enterprise Guide

SAS Enterprise Guide 8.0
Based on 1 answer
On account of current user experience and the organization-wide acceptance.
Rohit Narang | TrustRadius Reviewer

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

SAS Enterprise Guide

SAS Enterprise Guide 9.0
Based on 1 answer
It is due to the relevance of exhaustive features we use in our department of Credit Risk Analytics & Data modeling, and sharing insights with Group Portfolio Teams
Rohit Narang | TrustRadius Reviewer

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

SAS Enterprise Guide

SAS Enterprise Guide 7.7
Based on 5 answers
Although I use SAS support for information on functions, these are SAS related and haven't really come across anything that is specifically for SAS EG.
Anonymous | TrustRadius Reviewer

Implementation Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

SAS Enterprise Guide

SAS Enterprise Guide 7.0
Based on 1 answer
I've not worked hands-on with the implementation team, but there were no escalations barring a few hiccups in the deployment due to change in requirement & adoption to our company's remote servers.
Rohit Narang | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

SAS Enterprise Guide

Why I prefer SAS EG: Data processing speed is much faster than that R Studio. It can load any amount of data and any type of data like structured or unstructured or semi-structured. Its output delivery system by which we have the output in PDF file makes it very comfortable to use and share that file to clients very easily.Inbuilt functions are very powerful and plentiful. Facility of writing macros makes it far away from its competitors.
Akshaya Bhardwaj | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

SAS Enterprise Guide

  • Positive (cost): SAS made a bundle that include unlimited usage of SAS/Enterprise Guide with a server solution. That by itself made the company save a lot of money by not having to pay individual licences anymore.
  • Positive (insight): Data analysts in business units often need to crunch data and they don't have access to ETL tools to do it. Having access to SAS/EG gives them that power.
  • Positive (time to market): Having the users develop components with SAS/EG allows for easier integration in a production environment (SAS batch job) as no code rework is required.
Mathieu Gaouette | TrustRadius Reviewer

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAS Enterprise Guide

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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