NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) vs SAS Enterprise Guide

Likelihood to Recommend

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

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Verified User

Executive in Customer Service

Financial Services Company, 1001-5000 employees

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SAS Enterprise Guide is good at taking various datasets and giving analyst/user ability to do some transformations without substantial amounts of code. Once the data is inside SAS, the memory of it is very efficient. Using SAS for data analysis can be helpful. It will give good statistics for you, and it has a robust set of functions that aid analysis.

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Ben Holmes

Senior Data Scientist

Arkansas Blue Cross Blue ShieldInsurance, 1001-5000 employees

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Pros

Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
Contains governors to minimize the impact on agents and customers during busy periods.
Ease of integration into our existing infrastructure.
Sales/support teams from Mattersight are fantastic.

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Brian Gillespie

Vice President, Forecasting & Financial Excellence

ComcastMedia Production, 10,001+ employees

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I think the most useful aspect of SAS Enterprise Guide is the ability to use a point-and-click interface to create graphics, transform data, and perform statistics. The best part is that SAS Enterprise Guide creates base SAS code from the process, making it easy to reproduce analyses.
SAS Enterprise Guide makes creating summary statistics about as easy as it gets. If one doesn't know proc means or proc tabulate, one can use SAS Enterprise Guide instead.
The time-series forecasting procedures within SAS Enterprise Guide produce fairly good results. SAS Enterprise Guide makes time-series model comparisons relatively straight-forward.

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Thomas Young

Owner, previous CEO

Econometric StudiosFinancial Services, 11-50 employees

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Cons

ISG could use more in depth reporting that is available on demand.

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Josh Slater

VP of Sales

Infinity Sales GroupTelecommunications, 201-500 employees

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errors could be more detailed
when you export in different excel sheets, its grouped together, which could be a problem in certain circumstances
it would be nice to have a function to tell if some tables is open and by whom

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Verified User

Analyst in Information Technology

Banking Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

SAS Enterprise Guide 8.0

Based on 1 answer

On account of current user experience and the organization-wide acceptance.

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Rohit Narang

Assistant Vice President

HSBC Commercial BankingFinancial Services, 10,001+ employees

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Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0

Based on 1 answer

No answer on this topic is available.

SAS Enterprise Guide 5.0

Based on 2 answers

It's not all bad, but I don't believe that an enterprise purchase of SAS is worth the expense considering the widely available set of tools in the data analytics space at the moment. In my company, it's a good tool because others use it. Otherwise, I wouldn't purchase a new set of it because it doesn't have some of the better analytical functions in it.

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Ben Holmes

Senior Data Scientist

Arkansas Blue Cross Blue ShieldInsurance, 1001-5000 employees

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Support Rating

No score

No answers yet

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SAS Enterprise Guide 5.7

Based on 8 answers

I did not use the technical support of SAS EG. I can say that I have had hard time to find online tutorials or projects for SAS EG. For instance, it is hard to find completed researches or designed algorithms used with SAS EG. Sometimes it just depends on user's skill set and experience with databases and programming.

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Verified User

Consultant in Finance and Accounting

Management Consulting Company, 51-200 employees

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Implementation Rating

No score

No answers yet

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SAS Enterprise Guide 7.0

Based on 2 answers

I've not worked hands-on with the implementation team, but there were no escalations barring a few hiccups in the deployment due to change in requirement & adoption to our company's remote servers.

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Rohit Narang

Assistant Vice President

HSBC Commercial BankingFinancial Services, 10,001+ employees

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Alternatives Considered

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

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Brian Gillespie

Vice President, Forecasting & Financial Excellence

ComcastMedia Production, 10,001+ employees

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SAS Enterprise Guide stacks up against others in many ways.

SAS Enterprise Guide is comprehensive when it comes to every aspect of data science and analytics.
SAS Enterprise Guide stacks generate results that are accurate and reliable.
SAS Enterprise Guide is easy to use and is compatible with many new and old platforms

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Verified User

Professional in Research & Development

Insurance Company, 1001-5000 employees

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Return on Investment

Positive ROI
Still assessing customer satisfaction
Still assessing employee satisfaction

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Kim Suarez

VP, Medical Operations and Customer Experience

Priority HealthHealth, Wellness and Fitness, 501-1000 employees

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I'm not involved in the financial side of SAS implementation, however the use of data to gain insight into the daily running of the business is always a must have and SAS EG has played an integral part in keeping the Executives up to date with work flow and financial information.

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Verified User

Analyst in Information Technology

Government Relations Company, 501-1000 employees

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