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Top Rated
1579 Ratings
7 Ratings
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Score 8 out of 100

Tableau Desktop

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Top Rated
1579 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Tableau Desktop

It helps us to visualize and understand data. Helps in business analysis, predict market trends. Caters to the needs of an organization. Can be integrated with different kinds of data sources like Excel, CSV, different kinds of databases like Microsoft SQL Server, MySQL, Oracle. On the other hand, need some understanding of statistics to use this software, cannot retrieve previous versions of the same file created. So, version management is a problem. Left joins cannot be created during data loading. These need to be created separately using blends.
Ron Rothstain | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.5
Pixel Perfect reports
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.3
Customizable dashboards
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
9.2
Report Formatting Templates
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.0

Ad-hoc Reporting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.2
Drill-down analysis
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.6
Formatting capabilities
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.4
Integration with R or other statistical packages
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.9
Report sharing and collaboration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.2

Report Output and Scheduling

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.6
Publish to Web
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.7
Publish to PDF
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.9
Report Versioning
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.5
Report Delivery Scheduling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.7
Delivery to Remote Servers
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.4

Data Discovery and Visualization

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.3
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.2
Location Analytics / Geographic Visualization
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.7
Predictive Analytics
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.1

Access Control and Security

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.4
Multi-User Support (named login)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.6
Role-Based Security Model
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.4
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.3
Single Sign-On (SSO)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.5

Mobile Capabilities

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.2
Responsive Design for Web Access
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.5
Dedicated iOS Application
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.0
Dedicated Android Application
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.9
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.4

Application Program Interfaces (APIs) / Embedding

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.9
REST API
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.1
Javascript API
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.2
iFrames
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.4
Java API
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.8
Themeable User Interface (UI)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.2
Customizable Platform (Open Source)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.7

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Tableau Desktop

  • With Tableau you do not need to have technical knowledge to do the data integration and you get a quick response of what you are looking for, being your visualization of high quality.
  • We can say that it is free software and it is not a limited version
Yusmelys Lopez | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Tableau Desktop

  • Tableau is ill-suited to work with SSAS cubes, at least when you are used to analysis within Microsoft tools
  • Data preparation is not up-to-par with other leading vendor tools (although can be improved through Alteryx if you have access to it)
  • The ease-of-use is true for basic analysis, but rapidly gives way to a steep learning curve with more complex queries or when the business context is more mathematics oriented
Charles Saulnier | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.9
Based on 39 answers
Because right now its the best option out there (disclosure: I haven't used Qlikview or some of the other direct competitors of Tableau). The big investment is in Tableau Server not desktop. For the cost of the license of Tableau desktop, its a pretty good deal. You can hook it up to pretty much any data source easily. You can easily share the visualizations with your team/colleagues easily. Tableau Desktop is generally easy to use for business users. But the more advanced stuff is better suited for a analyst or someone with a IT/CS background.
Mashhood Syed | TrustRadius Reviewer

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

Tableau Desktop

Tableau Desktop 8.9
Based on 23 answers
I am really a fan of tableau for its quick setup, data connection, dashboard creation time and very easy to use UI.As i have used multiple Bi tools like QlikView and SAP BO, i can say all other tools take really long time in performing above functionalities except QlikView which is really fast in term of performing analysis.
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Reliability and Availability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 10 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Brad Llewellyn | TrustRadius Reviewer

Performance

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 6.1
Based on 9 answers
Tableau's connections to third-party sources can be somewhat slow due to the time required to speak to a source over a network. However, if you properly utilize Tableau's Data Source Extracts, then the speed is incredible. On the other hand, Tableau makes it very easy for the user to put too much data into one dashboard, which can impact performance. All in all, if you use the tool properly, speed should not be a concern.
Brad Llewellyn | TrustRadius Reviewer

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 9.0
Based on 16 answers
I still haven't found something that stumped me for long. The company materials are first-rate and their seems to be a natural affinity among the professionals using the product. It seems there are many who want to help those that are following them onto the platform. I've never noticed any condescension to new users or obvious questions in the forums or my personal exchanges.
David Fickes | TrustRadius Reviewer

In-Person Training

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Jon Boeckenstedt | TrustRadius Reviewer

Online Training

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Implementation Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 35 answers
Time needs to be spent ahead of implementation to make sure data sources are set up and ready. Consultants need to understand the data sources and the goals before setting foot on-site. Installation is easy, learning to use it takes time. The training resources available are great.
Phillip Smith | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Tableau Desktop

When we first looked at getting a visualization software for analytics we looked into two options Microsoft Power BI and Tableau Desktop, and even though Power BI is more cost-effective we decided to go with Tableau Desktop as it had more options that we are looking for such as free reader and Tableau Server and offers a very comprehensive and simple interface that is easier to learn for new staff.
Clinton Shields | TrustRadius Reviewer

Scalability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 7.0
Based on 3 answers
Although tableau is highly interactive and fast but with very large dataset its performance degrades heavily. So up to certain extent its really good but after that we have to take care of its performance issues.
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Tableau Desktop

  • Tableau has provided my clients with the information necessary to allocate multi-million dollar research budgets effectively, ensuring the company is getting the most bang for its buck.
  • Tableau has given my office the ability to present data quickly and easily in a professional format that customers can understand, and has them returning frequently for additional analysis and projects.
Tim McClelland | TrustRadius Reviewer

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tableau Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6
Tableau Desktop
8.5

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.9

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0
Tableau Desktop
8.9

Reliability and Availability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.0

Performance

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
6.1

Support Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
9.0

In-Person Training

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
9.4

Online Training

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.0

Implementation Rating

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
8.0

Scalability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Tableau Desktop
7.0

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