NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) vs Tableau Desktop | TrustRadius

What users are saying about

Score 8 out of 10

Based on 7 reviews and ratings

Score 8.2 out of 10

Based on 1579 reviews and ratings

Feature Rating Comparison

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

Pixel Perfect reports

Customizable dashboards

Report Formatting Templates

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

Delivery to Remote Servers

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Predictive Analytics

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Single Sign-On (SSO)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

Responsive Design for Web Access

Dedicated iOS Application

Dedicated Android Application

Dashboard / Report / Visualization Interactivity on Mobile

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

REST API

Javascript API

iFrames

Java API

Themeable User Interface (UI)

Customizable Platform (Open Source)

Pros

Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
Contains governors to minimize the impact on agents and customers during busy periods.
Ease of integration into our existing infrastructure.
Sales/support teams from Mattersight are fantastic.

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Brian Gillespie

Vice President, Forecasting & Financial Excellence

ComcastMedia Production, 10,001+ employees

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With Tableau you do not need to have technical knowledge to do the data integration and you get a quick response of what you are looking for, being your visualization of high quality.
We can say that it is free software and it is not a limited version

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Analista financiero

BANCA PUBLICABanking, 201-500 employees

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Cons

ISG could use more in depth reporting that is available on demand.

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VP of Sales

Infinity Sales GroupTelecommunications, 201-500 employees

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Tableau is ill-suited to work with SSAS cubes, at least when you are used to analysis within Microsoft tools
Data preparation is not up-to-par with other leading vendor tools (although can be improved through Alteryx if you have access to it)
The ease-of-use is true for basic analysis, but rapidly gives way to a steep learning curve with more complex queries or when the business context is more mathematics oriented

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Charles Saulnier

BI Consultant

Larochelle Groupe ConseilInformation Technology and Services, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Tableau Desktop 8.9

Based on 39 answers

Because right now its the best option out there (disclosure: I haven't used Qlikview or some of the other direct competitors of Tableau). The big investment is in Tableau Server not desktop. For the cost of the license of Tableau desktop, its a pretty good deal. You can hook it up to pretty much any data source easily. You can easily share the visualizations with your team/colleagues easily. Tableau Desktop is generally easy to use for business users. But the more advanced stuff is better suited for a analyst or someone with a IT/CS background.

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BI Analyst

Kaiser Foundation Health PlanUtilities, 10,001+ employees

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Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0

Based on 1 answer

No answer on this topic is available.

Tableau Desktop 8.9

Based on 23 answers

I am really a fan of tableau for its quick setup, data connection, dashboard creation time and very easy to use UI.As i have used multiple Bi tools like QlikView and SAP BO, i can say all other tools take really long time in performing above functionalities except QlikView which is really fast in term of performing analysis.

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Chandra Bhanu Pratap Singh

BI Developer

CognizantInformation Technology and Services, 10,001+ employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Tableau Desktop 8.0

Based on 10 answers

When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.

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Associate Data Analytics Consultant

MarinerInformation Technology and Services, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

Tableau Desktop 6.1

Based on 9 answers

Tableau's connections to third-party sources can be somewhat slow due to the time required to speak to a source over a network. However, if you properly utilize Tableau's Data Source Extracts, then the speed is incredible. On the other hand, Tableau makes it very easy for the user to put too much data into one dashboard, which can impact performance. All in all, if you use the tool properly, speed should not be a concern.

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Associate Data Analytics Consultant

MarinerInformation Technology and Services, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Tableau Desktop 9.0

Based on 16 answers

I still haven't found something that stumped me for long. The company materials are first-rate and their seems to be a natural affinity among the professionals using the product. It seems there are many who want to help those that are following them onto the platform. I've never noticed any condescension to new users or obvious questions in the forums or my personal exchanges.

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Decision Sciences - Modeling, Simulation & Analysis

San Francisco State UniversityHigher Education, 1001-5000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Tableau Desktop 9.4

Based on 4 answers

It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.

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Jon Boeckenstedt

Associate Vice President

DePaul University, Division of Enrollment Management and MarketingHigher Education, 1001-5000 employees

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Online Training

No score

No answers yet

No answers on this topic

Tableau Desktop 8.0

Based on 4 answers

The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful

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Chandra Bhanu Pratap Singh

BI Developer

CognizantInformation Technology and Services, 10,001+ employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Tableau Desktop 8.0

Based on 35 answers

Time needs to be spent ahead of implementation to make sure data sources are set up and ready. Consultants need to understand the data sources and the goals before setting foot on-site. Installation is easy, learning to use it takes time. The training resources available are great.

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Sr. Financial Analyst (Finance Manager)

Spring MobileWireless, 1001-5000 employees

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Alternatives Considered

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

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Brian Gillespie

Vice President, Forecasting & Financial Excellence

ComcastMedia Production, 10,001+ employees

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When we first looked at getting a visualization software for analytics we looked into two options Microsoft Power BI and Tableau Desktop, and even though Power BI is more cost-effective we decided to go with Tableau Desktop as it had more options that we are looking for such as free reader and Tableau Server and offers a very comprehensive and simple interface that is easier to learn for new staff.

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Clinton Shields

Health Information Analytics Analyst

Kings View Community Services, Inc.Hospital & Health Care, 201-500 employees

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Scalability

No score

No answers yet

No answers on this topic

Tableau Desktop 7.0

Based on 3 answers

Although tableau is highly interactive and fast but with very large dataset its performance degrades heavily. So up to certain extent its really good but after that we have to take care of its performance issues.

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Chandra Bhanu Pratap Singh

BI Developer

CognizantInformation Technology and Services, 10,001+ employees

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Return on Investment

Positive ROI
Still assessing customer satisfaction
Still assessing employee satisfaction

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VP, Medical Operations and Customer Experience

Priority HealthHealth, Wellness and Fitness, 501-1000 employees

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Tableau has provided my clients with the information necessary to allocate multi-million dollar research budgets effectively, ensuring the company is getting the most bang for its buck.
Tableau has given my office the ability to present data quickly and easily in a professional format that customers can understand, and has them returning frequently for additional analysis and projects.

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Innovation Research Manager

Wright Brothers InstituteDefense & Space, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Tableau Desktop

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