NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7 Ratings
Tableau Desktop
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Top Rated
1998 Ratings

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

7 Ratings
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Score 8 out of 100

Based on 7 reviews and ratings

Tableau Desktop

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Top Rated
1998 Ratings
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Score 8.4 out of 100

Based on 1998 reviews and ratings

Feature Set Ratings

    BI Standard Reporting

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.1

    Tableau Desktop

    81%
    Tableau Desktop ranks higher in 3/3 features
    Tableau Desktop ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.0
    80%
    136 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    8.5
    85%
    162 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    7.8
    78%
    141 Ratings

    Ad-hoc Reporting

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.1

    Tableau Desktop

    81%
    Tableau Desktop ranks higher in 4/4 features
    Tableau Desktop ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.1
    81%
    155 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.1
    81%
    158 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    7.6
    76%
    119 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.6
    86%
    154 Ratings

    Report Output and Scheduling

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.2

    Tableau Desktop

    82%
    Tableau Desktop ranks higher in 5/5 features
    Tableau Desktop ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    8.6
    86%
    145 Ratings

    Publish to PDF

    N/A
    0 Ratings
    8.5
    85%
    145 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.1
    81%
    111 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    8.2
    82%
    118 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    7.8
    78%
    69 Ratings

    Data Discovery and Visualization

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.5

    Tableau Desktop

    85%
    Tableau Desktop ranks higher in 3/3 features
    Tableau Desktop ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    8.7
    87%
    150 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.8
    88%
    145 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    7.9
    79%
    122 Ratings

    Access Control and Security

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    8.5

    Tableau Desktop

    85%
    Tableau Desktop ranks higher in 4/4 features
    Tableau Desktop ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.5
    85%
    135 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.7
    87%
    125 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    8.5
    85%
    73 Ratings

    Mobile Capabilities

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    7.9

    Tableau Desktop

    79%
    Tableau Desktop ranks higher in 3/3 features
    Tableau Desktop ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    7.9
    79%
    120 Ratings

    Mobile Application

    N/A
    0 Ratings
    7.9
    79%
    178 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    8.0
    80%
    112 Ratings

    Application Program Interfaces (APIs) / Embedding

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    7.8

    Tableau Desktop

    78%
    Tableau Desktop ranks higher in 6/6 features
    Tableau Desktop ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    7.8
    78%
    54 Ratings

    Javascript API

    N/A
    0 Ratings
    7.9
    79%
    48 Ratings

    iFrames

    N/A
    0 Ratings
    7.7
    77%
    47 Ratings

    Java API

    N/A
    0 Ratings
    7.3
    73%
    44 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    7.8
    78%
    49 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    8.1
    81%
    43 Ratings

    Attribute Ratings

    • Tableau Desktop is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.6

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    76%
    4 Ratings
    8.6

    Tableau Desktop

    86%
    190 Ratings

    Likelihood to Renew

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    8.9

    Tableau Desktop

    89%
    39 Ratings

    Usability

    8.0

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    80%
    1 Rating
    8.8

    Tableau Desktop

    88%
    65 Ratings

    Availability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    8.0

    Tableau Desktop

    80%
    20 Ratings

    Performance

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    6.1

    Tableau Desktop

    61%
    18 Ratings

    Support Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    8.0

    Tableau Desktop

    80%
    73 Ratings

    In-Person Training

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    9.4

    Tableau Desktop

    94%
    4 Ratings

    Online Training

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    8.0

    Tableau Desktop

    80%
    4 Ratings

    Implementation Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    8.0

    Tableau Desktop

    80%
    68 Ratings

    Product Scalability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings
    7.0

    Tableau Desktop

    70%
    3 Ratings

    Likelihood to Recommend

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Tableau Desktop

    Tableau Desktop is better for data analysis and visualization. Its advanced visualization features helped us better understand our business and customer demographics. We use Tableau Desktop to track our team’s progress. Real-time analyses and interactive dashboards are helpful for monitoring data. We can now create and share insights in ways we couldn’t before. It’s easy to put faith in and use these insights. Tableau Desktop can compare data from previous years with weekly, monthly, quarterly, and annual comparisons. It assists businesses in identifying the best and least-sold products. However, this requires expensive licenses and skilled personnel, which small businesses cannot afford.

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    Al Mubassir Muin | TrustRadius Reviewer
    Al Mubassir Muin
    View all 190 answers on this topic

    Pros

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.

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    Brian Gillespie | TrustRadius Reviewer
    Brian Gillespie
    View all 4 answers on this topic

    Tableau Desktop

    • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
    • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.

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    Afia Tamanna | TrustRadius Reviewer
    Afia Tamanna
    View all 190 answers on this topic

    Cons

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • ISG could use more in depth reporting that is available on demand.

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    Josh Slater | TrustRadius Reviewer
    Josh Slater
    View all 4 answers on this topic

    Tableau Desktop

    • Formatting the data to work correctly in graphical presentations can be time consuming
    • Daily data extracts can run slowly depending on how much data is required and the source of the data
    • The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 190 answers on this topic

    Pricing Details

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules

    —
    Additional Pricing Details
    —

    Tableau Desktop

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $70 per month

    Tableau Desktop Editions & Modules

    Edition
    Tableau Creator$70.001
    1. Per User / Per Month
    Additional Pricing Details
    All pricing plans are billed annually.

    Likelihood to Renew

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 8.9
    Based on 39 answers
    Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Usability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
    Based on 1 answer
    No answer on this topic is available.

    Tableau Desktop

    Tableau Desktop 8.8
    Based on 65 answers
    It is a good tool for creating beautiful visualizations and sharing dashboards. It does offer a variety of features and also making interactive dashboards. It is easy to learn and create custom visualizations really fast. It does offer good API connectivity to gather data. But it lacks the structure for data cleaning and processing.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 65 answers on this topic

    Reliability and Availability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 20 answers
    When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.

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    Brad Llewellyn | TrustRadius Reviewer
    Brad Llewellyn
    View all 20 answers on this topic

    Performance

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 6.1
    Based on 18 answers
    Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Support Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 73 answers
    The Tableau Desktop's support team has been very helpful and tend to response very quickly. After all you have paid very premium price for the product and it goes to the services. This makes using the tool much easier for these who doesn't have such experience to get help quickly.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 73 answers on this topic

    In-Person Training

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 9.4
    Based on 4 answers
    It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.

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    Jon Boeckenstedt | TrustRadius Reviewer
    Jon Boeckenstedt
    View all 4 answers on this topic

    Online Training

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 4 answers
    The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful

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    Chandra Bhanu Pratap Singh | TrustRadius Reviewer
    Chandra Bhanu Pratap Singh
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    Implementation Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 8.0
    Based on 68 answers
    Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.

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    David Fickes | TrustRadius Reviewer
    David Fickes
    View all 68 answers on this topic

    Alternatives Considered

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

    Read full review

    Brian Gillespie | TrustRadius Reviewer
    Brian Gillespie
    View all 4 answers on this topic

    Tableau Desktop

    Tableau hands-down wins based upon functionality, interoperability with a wide variety of enterprise-class data connections, end-user support, and quality of visualizations. Tableau Desktop offers a substantially more robust, refined, and mature product. It became quickly apparent that there was no real comparison. For applications that need fast, accurate analytics using a wide portfolio of underlying data sources, Tableau Desktop is the clear winner.

    Read full review

    Jason Guinn | TrustRadius Reviewer
    Jason Guinn
    View all 190 answers on this topic

    Scalability

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Tableau Desktop

    Tableau Desktop 7.0
    Based on 3 answers
    Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Return on Investment

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction

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    Kim Suarez | TrustRadius Reviewer
    Kim Suarez
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    Tableau Desktop

    • Tableau was acquired years ago, and has provided good value with the content created.
    • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
    • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.

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    John Stuchly | TrustRadius Reviewer
    John Stuchly
    View all 190 answers on this topic

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