What users are saying about
7 Ratings
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Based on 7 reviews and ratings
Tableau Desktop
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Top Rated
1998 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1998 reviews and ratings
Feature Set Ratings
BI Standard Reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

8.1
Tableau Desktop
81%
Tableau Desktop ranks higher in 3/3 features
Tableau Desktop ranks higher in 3/3 features
Pixel Perfect reports
N/A
0 Ratings

8.0
80%
136 Ratings
Customizable dashboards
N/A
0 Ratings

8.5
85%
162 Ratings
Report Formatting Templates
N/A
0 Ratings

7.8
78%
141 Ratings
Ad-hoc Reporting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

8.1
Tableau Desktop
81%
Tableau Desktop ranks higher in 4/4 features
Tableau Desktop ranks higher in 4/4 features
Drill-down analysis
N/A
0 Ratings

8.1
81%
155 Ratings
Formatting capabilities
N/A
0 Ratings

8.1
81%
158 Ratings
Integration with R or other statistical packages
N/A
0 Ratings

7.6
76%
119 Ratings
Report sharing and collaboration
N/A
0 Ratings

8.6
86%
154 Ratings
Report Output and Scheduling
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

8.2
Tableau Desktop
82%
Tableau Desktop ranks higher in 5/5 features
Tableau Desktop ranks higher in 5/5 features
Publish to Web
N/A
0 Ratings

8.6
86%
145 Ratings
Publish to PDF
N/A
0 Ratings

8.5
85%
145 Ratings
Report Versioning
N/A
0 Ratings

8.1
81%
111 Ratings
Report Delivery Scheduling
N/A
0 Ratings

8.2
82%
118 Ratings
Delivery to Remote Servers
N/A
0 Ratings

7.8
78%
69 Ratings
Data Discovery and Visualization
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

8.5
Tableau Desktop
85%
Tableau Desktop ranks higher in 3/3 features
Tableau Desktop ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)
N/A
0 Ratings

8.7
87%
150 Ratings
Location Analytics / Geographic Visualization
N/A
0 Ratings

8.8
88%
145 Ratings
Predictive Analytics
N/A
0 Ratings

7.9
79%
122 Ratings
Access Control and Security
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

8.5
Tableau Desktop
85%
Tableau Desktop ranks higher in 4/4 features
Tableau Desktop ranks higher in 4/4 features
Multi-User Support (named login)
N/A
0 Ratings

8.5
85%
135 Ratings
Role-Based Security Model
N/A
0 Ratings

8.3
83%
114 Ratings
Multiple Access Permission Levels (Create, Read, Delete)
N/A
0 Ratings

8.7
87%
125 Ratings
Single Sign-On (SSO)
N/A
0 Ratings

8.5
85%
73 Ratings
Mobile Capabilities
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

7.9
Tableau Desktop
79%
Tableau Desktop ranks higher in 3/3 features
Tableau Desktop ranks higher in 3/3 features
Responsive Design for Web Access
N/A
0 Ratings

7.9
79%
120 Ratings
Mobile Application
N/A
0 Ratings

7.9
79%
178 Ratings
Dashboard / Report / Visualization Interactivity on Mobile
N/A
0 Ratings

8.0
80%
112 Ratings
Application Program Interfaces (APIs) / Embedding
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Feature Set Not Supported
N/A

7.8
Tableau Desktop
78%
Tableau Desktop ranks higher in 6/6 features
Tableau Desktop ranks higher in 6/6 features
REST API
N/A
0 Ratings

7.8
78%
54 Ratings
Javascript API
N/A
0 Ratings

7.9
79%
48 Ratings
iFrames
N/A
0 Ratings

7.7
77%
47 Ratings
Java API
N/A
0 Ratings

7.3
73%
44 Ratings
Themeable User Interface (UI)
N/A
0 Ratings

7.8
78%
49 Ratings
Customizable Platform (Open Source)
N/A
0 Ratings

8.1
81%
43 Ratings
Attribute Ratings
- Tableau Desktop is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
76%
4 Ratings

8.6
Tableau Desktop
86%
190 Ratings
Likelihood to Renew
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

8.9
Tableau Desktop
89%
39 Ratings
Usability
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
80%
1 Rating

8.8
Tableau Desktop
88%
65 Ratings
Availability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

8.0
Tableau Desktop
80%
20 Ratings
Performance
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

6.1
Tableau Desktop
61%
18 Ratings
Support Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

8.0
Tableau Desktop
80%
73 Ratings
In-Person Training
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

9.4
Tableau Desktop
94%
4 Ratings
Online Training
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

8.0
Tableau Desktop
80%
4 Ratings
Implementation Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

8.0
Tableau Desktop
80%
68 Ratings
Product Scalability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
N/A
0 Ratings

7.0
Tableau Desktop
70%
3 Ratings
Likelihood to Recommend
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Verified User
Executive in Customer Service
Financial Services Company, 1001-5000 employeesTableau Desktop
Tableau Desktop is better for data analysis and visualization. Its advanced visualization features helped us better understand our business and customer demographics. We use Tableau Desktop to track our team’s progress. Real-time analyses and interactive dashboards are helpful for monitoring data. We can now create and share insights in ways we couldn’t before. It’s easy to put faith in and use these insights. Tableau Desktop can compare data from previous years with weekly, monthly, quarterly, and annual comparisons. It assists businesses in identifying the best and least-sold products. However, this requires expensive licenses and skilled personnel, which small businesses cannot afford.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Pros
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
- Contains governors to minimize the impact on agents and customers during busy periods.
- Ease of integration into our existing infrastructure.
- Sales/support teams from Mattersight are fantastic.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
Tableau Desktop
- An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
- Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
Information Technology Business Consultant
Alfa NET+Information Technology & Services, 11-50 employees
Cons
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- ISG could use more in depth reporting that is available on demand.
VP of Sales
Infinity Sales GroupTelecommunications, 201-500 employees
Tableau Desktop
- Formatting the data to work correctly in graphical presentations can be time consuming
- Daily data extracts can run slowly depending on how much data is required and the source of the data
- The desktop version is required for advanced functionality, editing on [the] Tableau server allows only limited features

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employeesPricing Details
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules
—
Additional Pricing Details
—Tableau Desktop
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$70 per month
Tableau Desktop Editions & Modules
Edition
Tableau Creator | $70.001 |
---|
- Per User / Per Month
Additional Pricing Details
All pricing plans are billed annually.Likelihood to Renew
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 8.9
Based on 39 answers
Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.

Verified User
Manager in Information Technology
Mining & Metals Company, 10,001+ employeesUsability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.
Tableau Desktop
Tableau Desktop 8.8
Based on 65 answers
It is a good tool for creating beautiful visualizations and sharing dashboards. It does offer a variety of features and also making interactive dashboards. It is easy to learn and create custom visualizations really fast. It does offer good API connectivity to gather data. But it lacks the structure for data cleaning and processing.

Verified User
Analyst in Marketing
Apparel & Fashion Company, 1-10 employeesReliability and Availability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 8.0
Based on 20 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Associate Data Analytics Consultant
MarinerInformation Technology and Services, 11-50 employees
Performance
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 6.1
Based on 18 answers
Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast

Verified User
Professional in Research & Development
Biotechnology Company, 201-500 employeesSupport Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 8.0
Based on 73 answers
The Tableau Desktop's support team has been very helpful and tend to response very quickly. After all you have paid very premium price for the product and it goes to the services. This makes using the tool much easier for these who doesn't have such experience to get help quickly.

Verified User
Analyst in Professional Services
Financial Services Company, 10,001+ employeesIn-Person Training
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Associate Vice President
DePaul University, Division of Enrollment Management and MarketingHigher Education, 1001-5000 employees
Online Training
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
BI Developer
CognizantInformation Technology and Services, 10,001+ employees
Implementation Rating
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 8.0
Based on 68 answers
Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
Decision Sciences - Modeling, Simulation & Analysis
San Francisco State UniversityHigher Education, 1001-5000 employees
Alternatives Considered
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Vice President, Forecasting & Financial Excellence
ComcastMedia Production, 10,001+ employees
Tableau Desktop
Tableau hands-down wins based upon functionality, interoperability with a wide variety of enterprise-class data connections, end-user support, and quality of visualizations. Tableau Desktop offers a substantially more robust, refined, and mature product. It became quickly apparent that there was no real comparison. For applications that need fast, accurate analytics using a wide portfolio of underlying data sources, Tableau Desktop is the clear winner.
Chief Financial Officer
Clinical Management Concepts, Inc.Pharmaceuticals, 51-200 employees
Scalability
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
No score
No answers yet
No answers on this topic
Tableau Desktop
Tableau Desktop 7.0
Based on 3 answers
Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.

Verified User
C-Level Executive in Finance and Accounting
Internet Company, 51-200 employeesReturn on Investment
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
- Positive ROI
- Still assessing customer satisfaction
- Still assessing employee satisfaction
VP, Medical Operations and Customer Experience
Priority HealthHealth, Wellness and Fitness, 501-1000 employees
Tableau Desktop
- Tableau was acquired years ago, and has provided good value with the content created.
- Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
- Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
Data developer
HKS, Inc.Architecture & Planning, 1001-5000 employees