Calabrio Teleopti WFM vs. Mattersight Predictive Behavioral Routing (discontinued)
Calabrio Teleopti WFM vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Calabrio Teleopti WFM | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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Calabrio Teleopti WFM | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 9.1 (9 ratings) | 7.6 (4 ratings) |
Usability | 9.0 (1 ratings) | 8.0 (1 ratings) |
Calabrio Teleopti WFM | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Calabrio | Discontinued Products |
Pros | Calabrio | Discontinued Products |
Cons | Calabrio | Discontinued Products |
Usability | Calabrio | Discontinued Products No answers on this topic |
Alternatives Considered | Calabrio | Discontinued Products |
Return on Investment | Calabrio | Discontinued Products |
ScreenShots |