Mattersight Predictive Behavioral Routing (discontinued) vs. Twilio
Mattersight Predictive Behavioral Routing (discontinued) vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Mattersight Predictive Behavioral Routing (discontinued) | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Twilio | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | Twilio | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Twilio | |
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Likelihood to Recommend | 7.6 (4 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | 8.0 (1 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Twilio | |
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Likelihood to Recommend | Discontinued Products | Twilio |
Pros | Discontinued Products | Twilio |
Cons | Discontinued Products | Twilio |
Likelihood to Renew | Discontinued Products No answers on this topic | Twilio |
Usability | Discontinued Products No answers on this topic | Twilio |
Performance | Discontinued Products No answers on this topic | Twilio |
Support Rating | Discontinued Products No answers on this topic | Twilio |
Implementation Rating | Discontinued Products No answers on this topic | Twilio |
Alternatives Considered | Discontinued Products | Twilio |
Contract Terms and Pricing Model | Discontinued Products No answers on this topic | Twilio |
Return on Investment | Discontinued Products | Twilio |
ScreenShots | Twilio Screenshots |