TrustRadius

Mattersight Predictive Behavioral Routing (discontinued) vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mattersight PBR
Score 6.0 out of 10
Enterprise companies (1,001+ employees)
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.N/A
Readymode
Score 5.5 out of 10
N/A
Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the…
$150
per month per license
Pricing
Mattersight Predictive Behavioral Routing (discontinued)Readymode
Editions & Modules
No answers on this topic
Team (10-49 licenses)
$120
per month per license
Starter (1-9 licenses)
$150
per month per license
Enterprise (50+ licenses)
Contact Sales
Offerings
Pricing Offerings
Mattersight PBRReadymode
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—17% discount for annual pricing.
More Pricing Information
Community Pulse
Mattersight Predictive Behavioral Routing (discontinued)Readymode
Top Pros
Top Cons
Features
Mattersight Predictive Behavioral Routing (discontinued)Readymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
-
Ratings
Readymode
7.3
4 Ratings
4% above category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
-
Ratings
Readymode
7.9
4 Ratings
6% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Mattersight Predictive Behavioral Routing (discontinued)
-
Ratings
Readymode
6.8
4 Ratings
9% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
Best Alternatives
Mattersight Predictive Behavioral Routing (discontinued)Readymode
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mattersight Predictive Behavioral Routing (discontinued)Readymode
Likelihood to Recommend
7.6
(4 ratings)
5.5
(4 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Mattersight Predictive Behavioral Routing (discontinued)Readymode
Likelihood to Recommend
Discontinued Products
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Verified User
Anonymous
Read full review
Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
Read full review
Pros
Discontinued Products
  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer
Brian Gillespie
Vice President, Forecasting & Financial Excellence
Read full review
Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
Read full review
Cons
Discontinued Products
  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer
Josh Slater
VP of Sales
Read full review
Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
Read full review
Alternatives Considered
Discontinued Products
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer
Brian Gillespie
Vice President, Forecasting & Financial Excellence
Read full review
Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
Read full review
Return on Investment
Discontinued Products
  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer
Kim Suarez
VP, Medical Operations and Customer Experience
Read full review
Readymode
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

Readymode Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Productivity data on call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of Info and performance data on call center agents.