Mattersight Predictive Behavioral Routing (discontinued) vs. Zendesk Chat
Mattersight Predictive Behavioral Routing (discontinued) vs. Zendesk Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Zendesk Chat | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
Mattersight Predictive Behavioral Routing (discontinued) | Zendesk Chat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Zendesk Chat | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | Zendesk Chat | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Zendesk Chat | |
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Likelihood to Recommend | 7.6 (4 ratings) | 9.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (1 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 8.4 (3 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Zendesk Chat | |
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Likelihood to Recommend | Discontinued Products | Zendesk |
Pros | Discontinued Products | Zendesk |
Cons | Discontinued Products | Zendesk |
Likelihood to Renew | Discontinued Products No answers on this topic | Zendesk |
Support Rating | Discontinued Products No answers on this topic | Zendesk |
Alternatives Considered | Discontinued Products | Zendesk |
Return on Investment | Discontinued Products | Zendesk |
ScreenShots | Zendesk Chat Screenshots |