Eleveo vs. Mattersight Predictive Behavioral Routing (discontinued)
Eleveo vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Eleveo | N/A | Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Likelihood to Recommend | 8.7 (9 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Eleveo | Mattersight Predictive Behavioral Routing (discontinued) | |
---|---|---|
Likelihood to Recommend | ZOOM International | Discontinued Products |
Pros | ZOOM International | Discontinued Products |
Cons | ZOOM International | Discontinued Products |
Support Rating | ZOOM International | Discontinued Products No answers on this topic |
Alternatives Considered | ZOOM International | Discontinued Products |
Return on Investment | ZOOM International | Discontinued Products |
ScreenShots |