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Top Rated
632 Ratings
7 Ratings
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Score 8 out of 100

ZoomInfo

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Top Rated
632 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

ZoomInfo

ZoomInfo is great for companies looking to add another great tool to your sales, marketing, and potentially data team's arsenal. That said, if you're looking for clients that are startups, are small businesses (less than 10M in revenue, less than 10 employees, etc.) - it may not be the best fit for now
Katie Carlson | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.9
Advanced search
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.1
Identification of new leads
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.0
List quality
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.7
List upload/download
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.5
Ideal customer targeting
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.9
Load time/data access
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.1

Sales Intelligence Data Standards

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.0
Contact information
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.9
Company information
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.2
Industry information
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.9

Data Augmentation & Lead Qualification

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.8
Lead qualification process
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.0
Smart lists and recommendations
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.4
Salesforce integration
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.1
Company/business profiles
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.2
Alerts and reminders
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.8
Data hygiene
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.3
Automatic data refresh
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.5
Tags
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.4
Filters and segmentation
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.2

Sales Intelligence Email Features

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
7.0
Sales email templates
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
8.0
Append emails to records
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
5.9

Pros

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

ZoomInfo

  • Provides background information on organizations. This helped me to get a quick understanding of potential accounts prior to reaching out.
  • Provides an easy solution for getting information on new leads into Salesforce. This saved me time from creating new leads.
  • Provides information on a network of individuals to target your outreach.
Amanda Richards | TrustRadius Reviewer

Cons

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

ZoomInfo

  • Often I run into people who are no longer with that company. There is no way to flag for errors or make changes.
  • Often there are people who are not in ZoomInfo.
  • ZoomInfo can't import data from its website on the lower version of Salesforce.
  • The Salesforce version of ZoomInfo is more difficult to use. I find I often have to import one person at a time.
  • I have huge pressure to perform better because the cost is so high for this product.
Dan Sherman | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

ZoomInfo

ZoomInfo 10.0
Based on 10 answers
With the combined resources of crowdsorced info on both data.com as well as the immediacy of info on LinkedIn, as well as intel on Hoovers, information provided on ZoomInfo is more readily available if you have the time to invest in looking for it. However, at the pace we do business, having a "one stop shop" for information is very convenient. On efficiency alone, ZoomInfo is worth the price of subscription considering our business model.
Isaac Cabrera | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

ZoomInfo

I honestly haven't used anything quite similar to ZoomInfo except for LinkedIn Sales Navigator (which seems to be the most similar thing to ZoomInfo - but it's still wildly different). I typically find relevant contacts on LinkedIn, but then to actually get their contact info, there's nothing I've ever used that is even close to ZoomInfo in terms of quality or depth of data and accuracy.
David Schwartz | TrustRadius Reviewer

Return on Investment

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

ZoomInfo

  • I have been able to call more prospects and email them faster since I was able to find their info easily.
  • A lot of times I will spend more time than necessary trying to verify where someone works because I'm not sure of the validity of the data on ZoomInfo.
  • I have been able to grow my own territory's prospect list because I can now add phone numbers and emails in an effective manner.
Erika M. Barth | TrustRadius Reviewer

Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ZoomInfo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6
ZoomInfo
8.4

Likelihood to Renew

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
ZoomInfo
10.0

Usability

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0
ZoomInfo
9.0

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