NICE Quality Central vs. Opkey (now with pCloudy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Quality Central
Score 9.4 out of 10
N/A
NICE provides quality management software, via the NICE Quality Central platform, providing oversight of call center operations, including all interactions and transactions across all channels (e.g. voice, email, chat, etc.).N/A
Opkey
Score 9.0 out of 10
N/A
Opkey (now with pCloudy) is a mobile app testing platform for performing manual as well as automated testing on more than 5,000 device-browser combinations hosted on the cloud. It provides hosts of other services like bot testing and in-field user experience testing. Opkey provides On-Premise, Private and Public device cloud solutions, which enterprises can choose from based on their needs. With rising digital spectrum, it now offers a complete digital assurance platform where testing…N/A
Pricing
NICE Quality CentralOpkey (now with pCloudy)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NICE Quality CentralOpkey
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
NICE Quality CentralOpkey (now with pCloudy)
Top Pros

No answers on this topic

Best Alternatives
NICE Quality CentralOpkey (now with pCloudy)
Small Businesses

No answers on this topic

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BrowserStack
Score 8.2 out of 10
Medium-sized Companies
Polarion ALM
Polarion ALM
Score 8.8 out of 10
BlazeMeter
BlazeMeter
Score 8.7 out of 10
Enterprises
Micro Focus ALM / Quality Center
Micro Focus ALM / Quality Center
Score 8.1 out of 10
ignio AIOps
ignio AIOps
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NICE Quality CentralOpkey (now with pCloudy)
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
NICE Quality CentralOpkey (now with pCloudy)
Likelihood to Recommend
NICE Systems
When agents are in a call, NICE reminds them to be empathetic, make small talk and other suggestions to enhance our NPS scores from clients, and get better customer service surveys.
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Opkey
pCloudy is a niche player in mobile qa automation space with extremely good support system.
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Pros
NICE Systems
  • In call empathy suggestions
  • Generates small talk for agents, so they don't have to think about it without taking away from resolving a customers issue
  • It was easy to incorporate with our current systems
  • It works well with our QA department to enhance analytics and coaching
  • In-call real-time coaching
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Opkey
  • Physical devices over cloud.
  • Very good support system.
  • Good integration with open source tool set.
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Cons
NICE Systems
  • Better support with incorporating it into our systems
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Opkey
  • Platform slowness
  • Additional capabilities wrt automation
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Usability
NICE Systems
No answers on this topic
Opkey
Extremely good UI and the learning curve is very [small].
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Support Rating
NICE Systems
No answers on this topic
Opkey
Extremely good support system and I have a personal experience wherein we needed support and they provided a dedicated person to resolve the issues.
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Alternatives Considered
NICE Systems
No answers on this topic
Opkey
pCloudy is a niche player in mobile test automation area and provides a wide variety of devices over cloud. They have a pretty good support system which compliments the platform even better.
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Return on Investment
NICE Systems
  • Definite ROI
  • Reduced coaching opportunities
  • Reduced escalations to the Help Desk and Supervisors
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Opkey
  • Saved a lot of investment in procuring physical devices.
  • Since the setup is over cloud, we did not procure devices in multiple locations.
Read full review
ScreenShots

Opkey Screenshots

Screenshot of pCloudy