NICE Quality Central vs. SAP Responsible Design and Production

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Quality Central
Score 9.0 out of 10
N/A
NICE provides quality management software, via the NICE Quality Central platform, providing oversight of call center operations, including all interactions and transactions across all channels (e.g. voice, email, chat, etc.).N/A
SAP Responsible Design and Production
Score 7.6 out of 10
N/A
SAP Responsible Design and Production is a software solution that enables the user to calculate extended producer responsibility (EPR) obligations, plastic taxes, and corporate commitments to optimize material choices.N/A
Pricing
NICE Quality CentralSAP Responsible Design and Production
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NICE Quality CentralSAP Responsible Design and Production
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NICE Quality CentralSAP Responsible Design and Production
Top Pros
Top Cons

No answers on this topic

Best Alternatives
NICE Quality CentralSAP Responsible Design and Production
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Micro Focus ALM / Quality Center
Micro Focus ALM / Quality Center
Score 8.7 out of 10
Wolters Kluwer CCH® Tagetik
Wolters Kluwer CCH® Tagetik
Score 8.4 out of 10
Enterprises
Micro Focus ALM / Quality Center
Micro Focus ALM / Quality Center
Score 8.7 out of 10
Wolters Kluwer CCH® Tagetik
Wolters Kluwer CCH® Tagetik
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NICE Quality CentralSAP Responsible Design and Production
Likelihood to Recommend
9.0
(1 ratings)
6.9
(3 ratings)
Likelihood to Renew
-
(0 ratings)
4.5
(1 ratings)
Usability
-
(0 ratings)
5.0
(2 ratings)
User Testimonials
NICE Quality CentralSAP Responsible Design and Production
Likelihood to Recommend
NICE Systems
When agents are in a call, NICE reminds them to be empathetic, make small talk and other suggestions to enhance our NPS scores from clients, and get better customer service surveys.
Verified User
Anonymous
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SAP
I have used it only for some time, I haven't explored all of its features and functionalities. But I can say that for Product Packaging Data Management, SAP Responsible Design and Production is very well suited. You can also monitor the impact of global regulations of your product. I have currently no idea of any scenario where SAP Responsible Design and Production will not be well suited.
Verified User
Anonymous
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Pros
NICE Systems
  • In call empathy suggestions
  • Generates small talk for agents, so they don't have to think about it without taking away from resolving a customers issue
  • It was easy to incorporate with our current systems
  • It works well with our QA department to enhance analytics and coaching
  • In-call real-time coaching
Verified User
Anonymous
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SAP
  • Integrated to ecosystem
  • Support sustainability reporting
  • Integration to S/4
AN
Anh Nguyen
Partner
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Cons
NICE Systems
  • Better support with incorporating it into our systems
Verified User
Anonymous
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SAP
  • Pricing
  • Training on how to use
  • Since I have explored only a few options as of now, I don't feel any major issues with it.
Verified User
Anonymous
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Likelihood to Renew
NICE Systems
No answers on this topic
SAP
UI and complexity
Verified User
Anonymous
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Usability
NICE Systems
No answers on this topic
SAP
SAP Responsible Design and Production needs regulatory alignment.
Verified User
Anonymous
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Alternatives Considered
NICE Systems
No answers on this topic
SAP
AN
Anh Nguyen
Partner
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Return on Investment
NICE Systems
  • Definite ROI
  • Reduced coaching opportunities
  • Reduced escalations to the Help Desk and Supervisors
Verified User
Anonymous
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SAP
  • It helped us to monitor impact of global regulations on our new product
  • It helped us to manage the product packaging data
  • It had a positive impact only, no negative points till now
Verified User
Anonymous
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ScreenShots