What users are saying about
15 Ratings
1 Ratings
15 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

OnSemble

OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc
Melissa Crum | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
OnSemble
Survey templates
NICE Satmetrix
8.0
OnSemble
Themes
NICE Satmetrix
8.0
OnSemble
Custom logo/branding
NICE Satmetrix
8.0
OnSemble

Survey Content

NICE Satmetrix
8.0
OnSemble
Changes to live survey
NICE Satmetrix
8.0
OnSemble
Question design help
NICE Satmetrix
8.0
OnSemble
Multiple question types
NICE Satmetrix
8.0
OnSemble

Survey Logic

NICE Satmetrix
8.0
OnSemble
Survey logic flexibility
NICE Satmetrix
8.0
OnSemble

Survey Reporting & Analytics

NICE Satmetrix
8.0
OnSemble
Response tracking
NICE Satmetrix
8.0
OnSemble
Data export
NICE Satmetrix
8.0
OnSemble
Standard reports
NICE Satmetrix
8.0
OnSemble
Custom reports
NICE Satmetrix
8.0
OnSemble
Analytics
NICE Satmetrix
8.0
OnSemble

Survey Administration & Security

NICE Satmetrix
8.0
OnSemble
Access controls
NICE Satmetrix
8.0
OnSemble
Compliance
NICE Satmetrix
8.0
OnSemble

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

OnSemble

  • Easy to create sections for each department.
  • Ability to link to files and share reports.
  • Easy access to visibility within other departments.
  • Easy to disperse company wide messages.
Melissa Crum | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

OnSemble

  • Add additional templates for customization.
  • Webinars on how other companies use this software.
  • Ongoing best practices on how to use the software.
Melissa Crum | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

OnSemble

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

OnSemble

The software is easy to use, customizable, and intuitive to its users
Melissa Crum | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

OnSemble

  • Transparency within departments.
  • Easy to communicate messages across the company.
  • Easy access to forms and links you need on a daily basis.
Melissa Crum | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnSemble

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
OnSemble
9.0

Likelihood to Renew

NICE Satmetrix
5.1
OnSemble

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