NICE Satmetrix vs. OpenText LiquidOffice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Satmetrix
Score 8.0 out of 10
N/A
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.N/A
OpenText LiquidOffice
Score 7.0 out of 10
N/A
OpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A
Pricing
NICE SatmetrixOpenText LiquidOffice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NICE SatmetrixOpenText LiquidOffice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NICE SatmetrixOpenText LiquidOffice
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
3% above category average
OpenText LiquidOffice
7.3
3 Ratings
6% below category average
Survey templates8.02 Ratings7.33 Ratings
Themes8.02 Ratings7.73 Ratings
Custom logo/branding8.02 Ratings7.03 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
7% below category average
OpenText LiquidOffice
7.1
3 Ratings
19% below category average
Changes to live survey8.02 Ratings7.03 Ratings
Question design help8.02 Ratings7.33 Ratings
Multiple question types8.02 Ratings7.03 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
3% below category average
OpenText LiquidOffice
7.7
3 Ratings
7% below category average
Survey logic flexibility8.02 Ratings7.73 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
2% below category average
OpenText LiquidOffice
6.1
3 Ratings
29% below category average
Response tracking8.02 Ratings5.73 Ratings
Data export8.02 Ratings7.03 Ratings
Standard reports8.02 Ratings6.03 Ratings
Custom reports8.02 Ratings6.33 Ratings
Analytics8.02 Ratings5.73 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
4% below category average
OpenText LiquidOffice
6.2
3 Ratings
29% below category average
Access controls8.02 Ratings5.33 Ratings
Compliance8.02 Ratings7.03 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
NICE Satmetrix
-
Ratings
OpenText LiquidOffice
4.8
3 Ratings
50% below category average
Vendor-offered crowdsourcing00 Ratings4.02 Ratings
Respondent restrictions00 Ratings5.73 Ratings
Best Alternatives
NICE SatmetrixOpenText LiquidOffice
Small Businesses
Zoho Forms
Zoho Forms
Score 8.7 out of 10
Zoho Forms
Zoho Forms
Score 8.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 9.7 out of 10
Qualaroo
Qualaroo
Score 9.7 out of 10
Enterprises
Medallia
Medallia
Score 9.0 out of 10
Medallia
Medallia
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NICE SatmetrixOpenText LiquidOffice
Likelihood to Recommend
4.0
(7 ratings)
7.0
(3 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
7.7
(3 ratings)
Support Rating
-
(0 ratings)
7.3
(3 ratings)
User Testimonials
NICE SatmetrixOpenText LiquidOffice
Likelihood to Recommend
NICE Systems
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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OpenText
OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
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Pros
NICE Systems
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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OpenText
  • Form processes & routing - Makes it very easy at an enterprise level
  • Integration with 3rd party & external forms
  • Automation of forms with less coding making it useful for quick turnarounds
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Cons
NICE Systems
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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OpenText
  • Very old UI
  • Feels like an archaic system
  • Reporting isn't great
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Likelihood to Renew
NICE Systems
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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OpenText
No answers on this topic
Usability
NICE Systems
No answers on this topic
OpenText
It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
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Support Rating
NICE Systems
No answers on this topic
OpenText
Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
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Alternatives Considered
NICE Systems
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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OpenText
OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
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Return on Investment
NICE Systems
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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OpenText
  • We collect authenticated data from our users and audiences to improve our services.
  • The surveys give us a better understanding of our markets.
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ScreenShots