What users are saying about
15 Ratings
1 Ratings
15 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Opinion Stage

Opinion Stage is excellent at developing quizzes and surveys that help you build any type of product or funnel that needs them. I especially like the professional look that Opinion Stage gives my quizzes and surveys
Louis Santini | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Opinion Stage
9.3
Survey templates
NICE Satmetrix
8.0
Opinion Stage
9.0
Themes
NICE Satmetrix
8.0
Opinion Stage
10.0
Custom logo/branding
NICE Satmetrix
8.0
Opinion Stage
9.0

Survey Content

NICE Satmetrix
8.0
Opinion Stage
9.5
Changes to live survey
NICE Satmetrix
8.0
Opinion Stage
9.0
Question design help
NICE Satmetrix
8.0
Opinion Stage
Multiple question types
NICE Satmetrix
8.0
Opinion Stage
10.0

Survey Logic

NICE Satmetrix
8.0
Opinion Stage
Survey logic flexibility
NICE Satmetrix
8.0
Opinion Stage

Survey Reporting & Analytics

NICE Satmetrix
8.0
Opinion Stage
10.0
Response tracking
NICE Satmetrix
8.0
Opinion Stage
10.0
Data export
NICE Satmetrix
8.0
Opinion Stage
10.0
Standard reports
NICE Satmetrix
8.0
Opinion Stage
10.0
Custom reports
NICE Satmetrix
8.0
Opinion Stage
Analytics
NICE Satmetrix
8.0
Opinion Stage

Survey Administration & Security

NICE Satmetrix
8.0
Opinion Stage
10.0
Access controls
NICE Satmetrix
8.0
Opinion Stage
Compliance
NICE Satmetrix
8.0
Opinion Stage
10.0

Survey Distribution

NICE Satmetrix
Opinion Stage
9.0
Respondent restrictions
NICE Satmetrix
Opinion Stage
9.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Opinion Stage

  • Great customer service.
  • Great technology.
  • Great product.
Louis Santini | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Opinion Stage

  • Better communication when sending out your invoice.
Louis Santini | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Opinion Stage

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Opinion Stage

Opinion Stage blows them all away!
Louis Santini | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Opinion Stage

  • Helped us develop our honeymoon project so that we could keep moving forward.
Louis Santini | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opinion Stage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
$29*

* per subscription

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Opinion Stage
10.0

Likelihood to Renew

NICE Satmetrix
5.1
Opinion Stage

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