Pega Customer Decision Hub vs. Satmetrix (discontinued)
Pega Customer Decision Hub vs. Satmetrix (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month | |
Satmetrix (discontinued) | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A |
Pega Customer Decision Hub | Satmetrix (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Decision Hub | Satmetrix (discontinued) | |
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Top Cons |
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Pega Customer Decision Hub | Satmetrix (discontinued) | ||||||||||||||||||
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Pega Customer Decision Hub | Satmetrix (discontinued) | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Qualaroo Score 6.7 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | DocuWare Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Decision Hub | Satmetrix (discontinued) | |
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Likelihood to Recommend | 8.0 (9 ratings) | 4.0 (7 ratings) |
Likelihood to Renew | - (0 ratings) | 5.1 (5 ratings) |
Pega Customer Decision Hub | Satmetrix (discontinued) | |
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Likelihood to Recommend | Pegasystems | Discontinued Products |
Pros | Pegasystems | Discontinued Products |
Cons | Pegasystems | Discontinued Products |
Likelihood to Renew | Pegasystems No answers on this topic | Discontinued Products |
Alternatives Considered | Pegasystems | Discontinued Products |
Return on Investment | Pegasystems | Discontinued Products |
ScreenShots | Pega Customer Decision Hub Screenshots |