Pendo.io vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pendo.io
Score 8.3 out of 10
N/A
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.N/A
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
Pendo.ioSatmetrix (discontinued)
Editions & Modules
Free
Free
Team
Contact sales team
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Pendo.ioSatmetrix (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Pendo.ioSatmetrix (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Pendo.io
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
3% above category average
Survey templates00 Ratings8.02 Ratings
Themes00 Ratings8.02 Ratings
Custom logo/branding00 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Pendo.io
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
Changes to live survey00 Ratings8.02 Ratings
Question design help00 Ratings8.02 Ratings
Multiple question types00 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Pendo.io
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
4% below category average
Survey logic flexibility00 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Pendo.io
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
3% below category average
Response tracking00 Ratings8.02 Ratings
Data export00 Ratings8.02 Ratings
Standard reports00 Ratings8.02 Ratings
Custom reports00 Ratings8.02 Ratings
Analytics00 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Pendo.io
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
5% below category average
Access controls00 Ratings8.02 Ratings
Compliance00 Ratings8.02 Ratings
Best Alternatives
Pendo.ioSatmetrix (discontinued)
Small Businesses
ChurnZero
ChurnZero
Score 8.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.5 out of 10
Qualaroo
Qualaroo
Score 6.8 out of 10
Enterprises
Whatfix
Whatfix
Score 9.5 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pendo.ioSatmetrix (discontinued)
Likelihood to Recommend
8.6
(91 ratings)
4.0
(7 ratings)
Likelihood to Renew
9.0
(4 ratings)
5.1
(5 ratings)
Usability
10.0
(4 ratings)
-
(0 ratings)
Support Rating
9.7
(4 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Pendo.ioSatmetrix (discontinued)
Likelihood to Recommend
Pendo.io
Pendo is very well suited for startups and mid size product companies who are looking for -
  • Help in user experience building
  • Measuring the impact of a feature on the requirement phase itself
  • Advanced analytics to get a sense of how the product is working
  • Insights about necessary changes that are required to make the product better
Read full review
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Read full review
Pros
Pendo.io
  • Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
  • To promote new features.
  • To train customers on how to use new features.
  • To survey our customers within the software.
Read full review
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Read full review
Cons
Pendo.io
  • I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
  • Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
  • Sometimes takes a while to refresh counts when adding a new tag.
Read full review
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review
Likelihood to Renew
Pendo.io
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Read full review
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Read full review
Usability
Pendo.io
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
Read full review
Discontinued Products
No answers on this topic
Support Rating
Pendo.io
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
Read full review
Discontinued Products
No answers on this topic
Online Training
Pendo.io
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
Pendo.io
Use Segment to install and cut developers out of the work cycle!
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Pendo.io
WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
Read full review
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Return on Investment
Pendo.io
  • We have had an ROI in reduced support contacts.
  • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
  • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
Read full review
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Read full review
ScreenShots