15 Ratings
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Score 8.1 out of 100
59 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Predictive Index Behavioral Assessment

The PI should be used to assess any candidate for any organization. I really believe that the software is that helpful. It's like having a mind reader / person analyzer that can tell you everything you need to know about somebody. Some candidates enjoy seeing their PI results and receive a lot of enjoyment from seeing how accurate it is
Zachary Shannon | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Survey templates
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Themes
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Custom logo/branding
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment

Survey Content

NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Changes to live survey
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Question design help
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Multiple question types
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment

Survey Logic

NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Survey logic flexibility
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment

Survey Reporting & Analytics

NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Response tracking
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Data export
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Standard reports
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Custom reports
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Analytics
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment

Survey Administration & Security

NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Access controls
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment
Compliance
NICE Satmetrix
8.0
Predictive Index Behavioral Assessment

Workforce Analytics

NICE Satmetrix
Predictive Index Behavioral Assessment
8.9
Automated data collection
NICE Satmetrix
Predictive Index Behavioral Assessment
9.5
Data analysis
NICE Satmetrix
Predictive Index Behavioral Assessment
9.4
Data integration
NICE Satmetrix
Predictive Index Behavioral Assessment
9.5
Predictive analytics
NICE Satmetrix
Predictive Index Behavioral Assessment
9.6
Benchmarking
NICE Satmetrix
Predictive Index Behavioral Assessment
5.4
Report designer
NICE Satmetrix
Predictive Index Behavioral Assessment
9.5
Pre-built content
NICE Satmetrix
Predictive Index Behavioral Assessment
9.2
Data management
NICE Satmetrix
Predictive Index Behavioral Assessment
9.1
Self-service insights
NICE Satmetrix
Predictive Index Behavioral Assessment
9.2

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Predictive Index Behavioral Assessment

  • Do you know what drives each individual in your company? The PI Behavioral Assessment provides this insight with details that are profoundly accurate and open up a very candid and genuine conversation for both the employer and the employee/candidate.
  • Do you know where their strengths are? The PI Behavioral Assessment will show you; for those employees/candidates that find it hard to express themselves, this is a true benefit.
  • Do you know whether they are truly fulfilled in their role? The PI Behavioral Assessment facilitates open and candid communications; as you enter into a conversation about what the employee/candidate "truly" wants to be doing, positive decisions can be made that generate improvements the entire company experiences.
Leslie Bradford | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Predictive Index Behavioral Assessment

  • Recent improvements and content available via Catalyst has addressed the majority of what I would've previously said was "missing."
  • Better partnership and resources offered from the partners that "sell" PI services. Our local partnership is non-existent and we are continually under impressed with them.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Predictive Index Behavioral Assessment

Predictive Index Behavioral Assessment 8.2
Based on 1 answer
We have plans to expand this to our entire organization in the US as well as our affiliates in Germany, France and the UK.
Paula Thorn | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Predictive Index Behavioral Assessment

Predictive Index Behavioral Assessment 8.8
Based on 3 answers
As with anything, there are always ways that the product can get better and continue to grow in its offerings and support. However, my team has been very impressed with the ease of use of the system. Our managers have their own log ins and there is no tutorial needed to explain how to use the website
Carol Warhurst | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Predictive Index Behavioral Assessment

Predictive Index Behavioral Assessment 9.1
Based on 2 answers
Fast service from qualified specialists.
Rhonda Carlston | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Predictive Index Behavioral Assessment

We use multiple assessments for a variety of reasons. This one is the most versatile that we have. Others we use either for individual development or team development, but PI is the only one we use for Recruiting, individual development and team development.
Jennifer Glover | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Predictive Index Behavioral Assessment

  • We have increased our ability to hire employees with a better ability to perform the jobs for which they are hired.
  • It has helped us develop a better methodology to discuss talent and succession planning.
  • At times we get into negatively loaded discussions, when managers see a different pattern than they wanted. It takes effort to align expectations.
Kirsten Marie Jensen | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Predictive Index Behavioral Assessment

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Predictive Index Behavioral Assessment
9.1

Likelihood to Renew

NICE Satmetrix
5.1
Predictive Index Behavioral Assessment
8.2

Usability

NICE Satmetrix
Predictive Index Behavioral Assessment
8.8

Support Rating

NICE Satmetrix
Predictive Index Behavioral Assessment
9.1

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