NICE Satmetrix vs ProntoForms

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.

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Frank William

Senior Software Engineer

Enigma Technologies, Inc.Computer Software, 51-200 employees

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Feature Rating Comparison

NICE Satmetrix

ProntoForms

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

ProntoForms

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

ProntoForms

Survey logic flexibility

NICE Satmetrix

ProntoForms

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

ProntoForms

Access controls

Compliance

NICE Satmetrix

ProntoForms

Respondent restrictions

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Out of the box integrations.
Simple user interface (not much coding experience needed).
Enablement of OCR scanning, telemetry and camera data.

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Verified User

Manager in Information Technology

Maritime Company, 1001-5000 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.

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Glenn Wanamaker

Training and Product Manager of US Service

Mar Cor PurificationMedical Devices, 1001-5000 employees

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Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

ProntoForms 9.3

Based on 3 answers

ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.

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Frank William

Senior Software Engineer

Enigma Technologies, Inc.Computer Software, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

ProntoForms 9.3

Based on 5 answers

The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.

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Verified User

Professional in Legal

Law Practice Company, 201-500 employees

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Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.

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Terrance J. Ranney

I.T. Administrator

UNICO Engineering, Inc.Civil Engineering, 11-50 employees

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Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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Return on Investment is immediate and possible from the first submission.
Saved us hours when it came to implementing forms on websites

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Medline Masson

Full Stack Web Developer

Labelle TechnologyInformation Technology & Services, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NICE Satmetrix Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

ProntoForms Editions & Modules

Edition

Essentials	$15¹
Advanced	$45¹
Enterprise	Contact Us²

Monthly per user
Volume discounts available

Additional Pricing Details

—

Rating Summary

NICE Satmetrix

ProntoForms

NICE Satmetrix

ProntoForms

NICE Satmetrix

ProntoForms

NICE Satmetrix

ProntoForms

Likelihood to Recommend

NICE Satmetrix

ProntoForms

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Respondent restrictions

Pros

NICE Satmetrix

ProntoForms

Cons

NICE Satmetrix

ProntoForms

Likelihood to Renew

NICE Satmetrix

ProntoForms

Usability

NICE Satmetrix

ProntoForms

Support Rating

NICE Satmetrix

ProntoForms

Alternatives Considered

NICE Satmetrix

ProntoForms

Return on Investment

NICE Satmetrix

ProntoForms

Screenshots

NICE Satmetrix

ProntoForms

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

NICE Satmetrix Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ProntoForms Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison