NICE Satmetrix vs. ProntoForms

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Satmetrix
Score 8.0 out of 10
N/A
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.N/A
ProntoForms
Score 7.1 out of 10
N/A
ProntoForms provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record. According to the vendor, 100,000+ subscribers harness the intuitive, secure, and scalable solution to increase productivity, improve quality of service, and mitigate risks. The vendor is based in Ottawa, Canada,…
$15
Monthly per user
Pricing
NICE SatmetrixProntoForms
Editions & Modules
No answers on this topic
Essentials
$15
Monthly per user
Advanced
$45
Monthly per user
Enterprise
Contact Us
Volume discounts available
Offerings
Pricing Offerings
NICE SatmetrixProntoForms
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NICE SatmetrixProntoForms
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
4% above category average
ProntoForms
9.0
1 Ratings
16% above category average
Survey templates8.02 Ratings00 Ratings
Themes8.02 Ratings00 Ratings
Custom logo/branding8.02 Ratings9.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
6% below category average
ProntoForms
9.0
1 Ratings
6% above category average
Changes to live survey8.02 Ratings9.01 Ratings
Question design help8.02 Ratings9.01 Ratings
Multiple question types8.02 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
3% below category average
ProntoForms
9.0
1 Ratings
9% above category average
Survey logic flexibility8.02 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
2% below category average
ProntoForms
9.0
1 Ratings
10% above category average
Response tracking8.02 Ratings9.01 Ratings
Data export8.02 Ratings9.01 Ratings
Standard reports8.02 Ratings9.01 Ratings
Custom reports8.02 Ratings9.01 Ratings
Analytics8.02 Ratings9.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
4% below category average
ProntoForms
9.0
1 Ratings
8% above category average
Access controls8.02 Ratings9.01 Ratings
Compliance8.02 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
NICE Satmetrix
-
Ratings
ProntoForms
9.0
1 Ratings
11% above category average
Respondent restrictions00 Ratings9.01 Ratings
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User Ratings
NICE SatmetrixProntoForms
Likelihood to Recommend
4.0
(7 ratings)
8.2
(5 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
8.7
(4 ratings)
User Testimonials
NICE SatmetrixProntoForms
Likelihood to Recommend
NICE Systems
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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ProntoForms Corporation
Prontoforms is suited for complicated business needs that are able to integrate seamlessly into one of the out-of-the-box solutions available. For simple recording to a spreadsheet, pdf, word document, database, etc. without any additional integrations, better (and in some cases free) solutions may work. For custom integrations, cost and effort may get expensive.
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Pros
NICE Systems
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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ProntoForms Corporation
  • Conditional logic
  • Linking to data sources
  • Integration to Salesforce and ServiceMax
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Cons
NICE Systems
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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ProntoForms Corporation
  • Limitations to form formatting
  • Need more data source integrations
  • All of the different components need to synchronize automatically and more often.
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Likelihood to Renew
NICE Systems
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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ProntoForms Corporation
No answers on this topic
Usability
NICE Systems
No answers on this topic
ProntoForms Corporation
As Prontoforms markets itself as a low code, user-friendly drag and drop solution, it definitely excels in the area of user experience. While those who are more on the technical side will appreciate the standard options available as part of its custom integration tools. The learning curve has never been an issue.
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Support Rating
NICE Systems
No answers on this topic
ProntoForms Corporation
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
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Alternatives Considered
NICE Systems
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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ProntoForms Corporation
We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
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Return on Investment
NICE Systems
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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ProntoForms Corporation
  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites
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ScreenShots

ProntoForms Screenshots

Screenshot of Automate tasks through powerful data access, collection & deliveryScreenshot of Track and measure field operations to optimize business performanceScreenshot of Seamlessly connect and route data across systems, cloud services, and people.