What users are saying about
15 Ratings
8 Ratings
15 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

ProntoForms

ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.
Frank William | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
ProntoForms
9.0
Survey templates
NICE Satmetrix
8.0
ProntoForms
Themes
NICE Satmetrix
8.0
ProntoForms
Custom logo/branding
NICE Satmetrix
8.0
ProntoForms
9.0

Survey Content

NICE Satmetrix
8.0
ProntoForms
9.0
Changes to live survey
NICE Satmetrix
8.0
ProntoForms
9.0
Question design help
NICE Satmetrix
8.0
ProntoForms
9.0
Multiple question types
NICE Satmetrix
8.0
ProntoForms
9.0

Survey Logic

NICE Satmetrix
8.0
ProntoForms
9.0
Survey logic flexibility
NICE Satmetrix
8.0
ProntoForms
9.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
ProntoForms
9.0
Response tracking
NICE Satmetrix
8.0
ProntoForms
9.0
Data export
NICE Satmetrix
8.0
ProntoForms
9.0
Standard reports
NICE Satmetrix
8.0
ProntoForms
9.0
Custom reports
NICE Satmetrix
8.0
ProntoForms
9.0
Analytics
NICE Satmetrix
8.0
ProntoForms
9.0

Survey Administration & Security

NICE Satmetrix
8.0
ProntoForms
9.0
Access controls
NICE Satmetrix
8.0
ProntoForms
9.0
Compliance
NICE Satmetrix
8.0
ProntoForms
9.0

Survey Distribution

NICE Satmetrix
ProntoForms
9.0
Respondent restrictions
NICE Satmetrix
ProntoForms
9.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

ProntoForms

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

ProntoForms

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
Glenn Wanamaker | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

ProntoForms

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

ProntoForms

ProntoForms 9.3
Based on 3 answers
ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.
Frank William | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

ProntoForms

ProntoForms 9.3
Based on 5 answers
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

ProntoForms

We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
Terrance J. Ranney | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

ProntoForms

  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites
Medline Masson | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

ProntoForms

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ProntoForms Editions & Modules

Edition
Essentials$151
Advanced$451
EnterpriseContact Us2
  1. Monthly per user
  2. Volume discounts available
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
ProntoForms
8.7

Likelihood to Renew

NICE Satmetrix
5.1
ProntoForms

Usability

NICE Satmetrix
ProntoForms
9.3

Support Rating

NICE Satmetrix
ProntoForms
9.3

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