What users are saying about

NICE Satmetrix vs ProntoForms

NICE Satmetrix
16 Ratings
ProntoForms
9 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

ProntoForms

9 Ratings
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Score 8 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

  • ProntoForms ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.0

NICE Satmetrix

80%
9.0

ProntoForms

90%
NICE Satmetrix ranks higher in 2/3 features
NICE Satmetrix ranks higher in 2/3 features

Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings

Themes

8.0
80%
2 Ratings
N/A
0 Ratings

Custom logo/branding

8.0
80%
2 Ratings
9.0
90%
1 Rating

Survey Content

8.0

NICE Satmetrix

80%
9.0

ProntoForms

90%
ProntoForms ranks higher in 3/3 features
ProntoForms ranks higher in 3/3 features

Changes to live survey

8.0
80%
2 Ratings
9.0
90%
1 Rating

Question design help

8.0
80%
2 Ratings
9.0
90%
1 Rating

Multiple question types

8.0
80%
2 Ratings
9.0
90%
1 Rating

Survey Logic

8.0

NICE Satmetrix

80%
9.0

ProntoForms

90%
ProntoForms ranks higher in 1/1 features
ProntoForms ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
9.0
90%
1 Rating

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
9.0

ProntoForms

90%
ProntoForms ranks higher in 5/5 features
ProntoForms ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
9.0
90%
1 Rating

Data export

8.0
80%
2 Ratings
9.0
90%
1 Rating

Standard reports

8.0
80%
2 Ratings
9.0
90%
1 Rating

Custom reports

8.0
80%
2 Ratings
9.0
90%
1 Rating

Analytics

8.0
80%
2 Ratings
9.0
90%
1 Rating

Survey Administration & Security

8.0

NICE Satmetrix

80%
9.0

ProntoForms

90%
ProntoForms ranks higher in 2/2 features
ProntoForms ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
9.0
90%
1 Rating

Compliance

8.0
80%
2 Ratings
9.0
90%
1 Rating

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
9.0

ProntoForms

90%
ProntoForms ranks higher in 1/1 features
ProntoForms ranks higher in 1/1 features

Respondent restrictions

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • ProntoForms is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
8.5

ProntoForms

85%
6 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings

ProntoForms

N/A
0 Ratings

Usability

NICE Satmetrix

N/A
0 Ratings
9.3

ProntoForms

93%
3 Ratings

Support Rating

NICE Satmetrix

N/A
0 Ratings
9.1

ProntoForms

91%
5 Ratings

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight | TrustRadius Reviewer
Simon Whight
View all 7 answers on this topic

ProntoForms

ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.

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Frank William | TrustRadius Reviewer
Frank William
View all 6 answers on this topic

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
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ProntoForms

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
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ProntoForms

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.

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Glenn Wanamaker | TrustRadius Reviewer
Glenn Wanamaker
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Pricing Details

NICE Satmetrix

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

NICE Satmetrix Editions & Modules

—
Additional Pricing Details
—

ProntoForms

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Volume discounts available

ProntoForms Editions & Modules

Edition
Essentials$151
Advanced$451
EnterpriseContact Us2
  1. Monthly per user
  2. Volume discounts available
Additional Pricing Details
—

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

ProntoForms

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

ProntoForms

ProntoForms 9.3
Based on 3 answers
ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.

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Frank William | TrustRadius Reviewer
Frank William
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Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

ProntoForms

ProntoForms 9.1
Based on 5 answers
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

ProntoForms

We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.

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Terrance J. Ranney | TrustRadius Reviewer
Terrance J. Ranney
View all 6 answers on this topic

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison | TrustRadius Reviewer
Rob Ellison
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ProntoForms

  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites

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Medline Masson | TrustRadius Reviewer
Medline Masson
View all 6 answers on this topic

Screenshots

NICE Satmetrix

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