What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
- ProntoForms ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
Survey Format & Appearance

8.0
NICE Satmetrix
80%
9.0
ProntoForms
90%
NICE Satmetrix ranks higher in 2/3 features
NICE Satmetrix ranks higher in 2/3 features
Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings
Themes

8.0
80%
2 Ratings
N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings
9.0
90%
1 Rating
Survey Content

8.0
NICE Satmetrix
80%
9.0
ProntoForms
90%
ProntoForms ranks higher in 3/3 features
ProntoForms ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
9.0
90%
1 Rating
Question design help

8.0
80%
2 Ratings
9.0
90%
1 Rating
Multiple question types

8.0
80%
2 Ratings
9.0
90%
1 Rating
Survey Logic

8.0
NICE Satmetrix
80%
9.0
ProntoForms
90%
ProntoForms ranks higher in 1/1 features
ProntoForms ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
9.0
90%
1 Rating
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
9.0
ProntoForms
90%
ProntoForms ranks higher in 5/5 features
ProntoForms ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
9.0
90%
1 Rating
Data export

8.0
80%
2 Ratings
9.0
90%
1 Rating
Standard reports

8.0
80%
2 Ratings
9.0
90%
1 Rating
Custom reports

8.0
80%
2 Ratings
9.0
90%
1 Rating
Analytics

8.0
80%
2 Ratings
9.0
90%
1 Rating
Survey Administration & Security

8.0
NICE Satmetrix
80%
9.0
ProntoForms
90%
ProntoForms ranks higher in 2/2 features
ProntoForms ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
9.0
90%
1 Rating
Compliance

8.0
80%
2 Ratings
9.0
90%
1 Rating
Survey Distribution

NICE Satmetrix
Feature Set Not Supported
N/A
9.0
ProntoForms
90%
ProntoForms ranks higher in 1/1 features
ProntoForms ranks higher in 1/1 features
Respondent restrictions

N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- ProntoForms is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
8.5
ProntoForms
85%
6 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
ProntoForms
N/A
0 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings
9.3
ProntoForms
93%
3 Ratings
Support Rating

NICE Satmetrix
N/A
0 Ratings
9.1
ProntoForms
91%
5 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
ProntoForms
ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.
Senior Software Engineer
Enigma Technologies, Inc.Computer Software, 51-200 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
ProntoForms
- Out of the box integrations.
- Simple user interface (not much coding experience needed).
- Enablement of OCR scanning, telemetry and camera data.

Verified User
Manager in Information Technology
Maritime Company, 1001-5000 employeesCons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
ProntoForms
- Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
- Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
Training and Product Manager of US Service
Mar Cor PurificationMedical Devices, 1001-5000 employees
Pricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix Editions & Modules
—
Additional Pricing Details
—ProntoForms
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Volume discounts available
ProntoForms Editions & Modules
Edition
Essentials | $151 |
---|---|
Advanced | $451 |
Enterprise | Contact Us2 |
- Monthly per user
- Volume discounts available
Additional Pricing Details
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesProntoForms
No score
No answers yet
No answers on this topic
Usability
NICE Satmetrix
No score
No answers yet
No answers on this topic
ProntoForms
ProntoForms 9.3
Based on 3 answers
ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.
Senior Software Engineer
Enigma Technologies, Inc.Computer Software, 51-200 employees
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
ProntoForms
ProntoForms 9.1
Based on 5 answers
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.

Verified User
Professional in Legal
Law Practice Company, 201-500 employeesAlternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesProntoForms
We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
I.T. Administrator
UNICO Engineering, Inc.Civil Engineering, 11-50 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
ProntoForms
- Return on Investment is immediate and possible from the first submission.
- Saved us hours when it came to implementing forms on websites
Full Stack Web Developer
Labelle TechnologyInformation Technology & Services, 1-10 employees