What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
349 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 349 reviews and ratings
Feature Set Ratings
- Qualtrics CoreXM ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
Survey Format & Appearance

8.0
NICE Satmetrix
80%

8.4
Qualtrics
84%
Qualtrics CoreXM ranks higher in 3/3 features
Qualtrics CoreXM ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings

8.6
86%
106 Ratings
Themes

8.0
80%
2 Ratings

8.4
84%
109 Ratings
Custom logo/branding

8.0
80%
2 Ratings

8.4
84%
107 Ratings
Survey Content

8.0
NICE Satmetrix
80%

9.0
Qualtrics
90%
Qualtrics CoreXM ranks higher in 3/3 features
Qualtrics CoreXM ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings

9.4
94%
109 Ratings
Question design help

8.0
80%
2 Ratings

8.3
83%
115 Ratings
Multiple question types

8.0
80%
2 Ratings

9.3
93%
125 Ratings
Survey Logic

8.0
NICE Satmetrix
80%

8.6
Qualtrics
86%
Qualtrics CoreXM ranks higher in 1/1 features
Qualtrics CoreXM ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings

8.6
86%
125 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%

8.5
Qualtrics
85%
Qualtrics CoreXM ranks higher in 5/5 features
Qualtrics CoreXM ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings

8.8
88%
122 Ratings
Data export

8.0
80%
2 Ratings

8.8
88%
122 Ratings
Standard reports

8.0
80%
2 Ratings

8.6
86%
115 Ratings
Custom reports

8.0
80%
2 Ratings

8.0
80%
104 Ratings
Analytics

8.0
80%
2 Ratings

8.4
84%
109 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%

9.0
Qualtrics
90%
Qualtrics CoreXM ranks higher in 2/2 features
Qualtrics CoreXM ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings

8.8
88%
106 Ratings
Compliance

8.0
80%
2 Ratings

9.2
92%
93 Ratings
Survey Distribution

NICE Satmetrix
Feature Set Not Supported
N/A

8.5
Qualtrics
85%
Qualtrics CoreXM ranks higher in 2/2 features
Qualtrics CoreXM ranks higher in 2/2 features
Vendor-offered crowdsourcing

N/A
0 Ratings

8.2
82%
54 Ratings
Respondent restrictions

N/A
0 Ratings

8.8
88%
83 Ratings
Attribute Ratings
- Qualtrics CoreXM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings

8.9
Qualtrics
89%
168 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings

9.4
Qualtrics
94%
41 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings

9.0
Qualtrics
90%
18 Ratings
Availability

NICE Satmetrix
N/A
0 Ratings

9.0
Qualtrics
90%
2 Ratings
Performance

NICE Satmetrix
N/A
0 Ratings

5.5
Qualtrics
55%
2 Ratings
Support Rating

NICE Satmetrix
N/A
0 Ratings

8.4
Qualtrics
84%
30 Ratings
Online Training

NICE Satmetrix
N/A
0 Ratings

8.0
Qualtrics
80%
2 Ratings
Implementation Rating

NICE Satmetrix
N/A
0 Ratings

9.0
Qualtrics
90%
2 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Qualtrics
Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
User Experience Researcher
Sun Life FinancialFinancial Services, 10,001+ employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Qualtrics
- Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
- It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
- Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
Product Development Manager
SelectHealthInsurance, 1001-5000 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Qualtrics
- The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
- We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
- I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix Editions & Modules
—
Additional Pricing Details
—Qualtrics
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$1,500 per user/per year
Qualtrics Editions & Modules
Edition
Research Core 1 | $1,5001 |
---|
- per user/per year
Additional Pricing Details
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesQualtrics
Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Vice President | Market Insights
ADPHuman Resources, 10,001+ employees
Usability
NICE Satmetrix
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 9.0
Based on 18 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Researcher
Church of Jesus Christ of Latter-day SaintsReligious Institutions, 10,001+ employees
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 8.4
Based on 30 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Online Training
NICE Satmetrix
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Operations Manager at the Public Policy Research Lab
Louisiana State UniversityHigher Education, 1001-5000 employees
Implementation Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Qualtrics
Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Manager of Custom Research
The New York TimesNewspapers, 10,001+ employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesQualtrics
]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Sr Director of Customer Success - Scale
OutreachComputer Software, 1001-5000 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Qualtrics
- Increased productivity due to the highly intuitive user-interface and template saving capabilities.
- Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
- If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Process Optimization Analyst
QuadPrinting, 10,001+ employees