What users are saying about

NICE Satmetrix vs Qualtrics

NICE Satmetrix
16 Ratings
Qualtrics
349 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Qualtrics

349 Ratings
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Score 8.5 out of 100

Based on 349 reviews and ratings

Feature Set Ratings

  • Qualtrics CoreXM ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.0

NICE Satmetrix

80%
8.4

Qualtrics

84%
Qualtrics CoreXM ranks higher in 3/3 features
Qualtrics CoreXM ranks higher in 3/3 features

Survey templates

8.0
80%
2 Ratings
8.6
86%
106 Ratings

Themes

8.0
80%
2 Ratings
8.4
84%
109 Ratings

Custom logo/branding

8.0
80%
2 Ratings
8.4
84%
107 Ratings

Survey Content

8.0

NICE Satmetrix

80%
9.0

Qualtrics

90%
Qualtrics CoreXM ranks higher in 3/3 features
Qualtrics CoreXM ranks higher in 3/3 features

Changes to live survey

8.0
80%
2 Ratings
9.4
94%
109 Ratings

Question design help

8.0
80%
2 Ratings
8.3
83%
115 Ratings

Multiple question types

8.0
80%
2 Ratings
9.3
93%
125 Ratings

Survey Logic

8.0

NICE Satmetrix

80%
8.6

Qualtrics

86%
Qualtrics CoreXM ranks higher in 1/1 features
Qualtrics CoreXM ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
8.6
86%
125 Ratings

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
8.5

Qualtrics

85%
Qualtrics CoreXM ranks higher in 5/5 features
Qualtrics CoreXM ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
8.8
88%
122 Ratings

Data export

8.0
80%
2 Ratings
8.8
88%
122 Ratings

Standard reports

8.0
80%
2 Ratings
8.6
86%
115 Ratings

Custom reports

8.0
80%
2 Ratings
8.0
80%
104 Ratings

Analytics

8.0
80%
2 Ratings
8.4
84%
109 Ratings

Survey Administration & Security

8.0

NICE Satmetrix

80%
9.0

Qualtrics

90%
Qualtrics CoreXM ranks higher in 2/2 features
Qualtrics CoreXM ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
8.8
88%
106 Ratings

Compliance

8.0
80%
2 Ratings
9.2
92%
93 Ratings

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
8.5

Qualtrics

85%
Qualtrics CoreXM ranks higher in 2/2 features
Qualtrics CoreXM ranks higher in 2/2 features

Vendor-offered crowdsourcing

N/A
0 Ratings
8.2
82%
54 Ratings

Respondent restrictions

N/A
0 Ratings
8.8
88%
83 Ratings

Attribute Ratings

  • Qualtrics CoreXM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
8.9

Qualtrics

89%
168 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings
9.4

Qualtrics

94%
41 Ratings

Usability

NICE Satmetrix

N/A
0 Ratings
9.0

Qualtrics

90%
18 Ratings

Availability

NICE Satmetrix

N/A
0 Ratings
9.0

Qualtrics

90%
2 Ratings

Performance

NICE Satmetrix

N/A
0 Ratings
5.5

Qualtrics

55%
2 Ratings

Support Rating

NICE Satmetrix

N/A
0 Ratings
8.4

Qualtrics

84%
30 Ratings

Online Training

NICE Satmetrix

N/A
0 Ratings
8.0

Qualtrics

80%
2 Ratings

Implementation Rating

NICE Satmetrix

N/A
0 Ratings
9.0

Qualtrics

90%
2 Ratings

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight | TrustRadius Reviewer
Simon Whight
View all 7 answers on this topic

Qualtrics

Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.

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Caroline Wong | TrustRadius Reviewer
Caroline Wong
View all 168 answers on this topic

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
View all 7 answers on this topic

Qualtrics

  • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
  • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
  • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.

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Kevin Bone | TrustRadius Reviewer
Kevin Bone
View all 168 answers on this topic

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
View all 7 answers on this topic

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.

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Anonymous | TrustRadius Reviewer
Verified User
View all 168 answers on this topic

Pricing Details

NICE Satmetrix

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

NICE Satmetrix Editions & Modules

—
Additional Pricing Details
—

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$1,500 per user/per year

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details
—

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.

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Ben Lawder | TrustRadius Reviewer
Ben Lawder
View all 41 answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.0
Based on 18 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.

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Brian Harris | TrustRadius Reviewer
Brian Harris
View all 18 answers on this topic

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.4
Based on 30 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible

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D. SKye Hodges | TrustRadius Reviewer
D. SKye Hodges
View all 30 answers on this topic

Online Training

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints

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Michael Climek | TrustRadius Reviewer
Michael Climek
View all 2 answers on this topic

Implementation Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password

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Benjamin Sider | TrustRadius Reviewer
Benjamin Sider
View all 2 answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase

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Luke Ferrel | TrustRadius Reviewer
Luke Ferrel
View all 168 answers on this topic

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison | TrustRadius Reviewer
Rob Ellison
View all 7 answers on this topic

Qualtrics

  • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
  • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
  • If a user has created a great template, they can share to external teams quite easily. It helps other departments!

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Joshua Melder | TrustRadius Reviewer
Joshua Melder
View all 168 answers on this topic

Screenshots

NICE Satmetrix

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