What users are saying about
15 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Quantum Workplace Exit Surveys

It is well suited for multiple departments regardless of the subject matter; people are able to use it in a timely manner
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Survey templates
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Themes
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Custom logo/branding
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys

Survey Content

NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Changes to live survey
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Question design help
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Multiple question types
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0

Survey Logic

NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Survey logic flexibility
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys

Survey Reporting & Analytics

NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Response tracking
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Data export
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Standard reports
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Custom reports
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Analytics
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys

Survey Administration & Security

NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0
Access controls
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
Compliance
NICE Satmetrix
8.0
Quantum Workplace Exit Surveys
8.0

Survey Distribution

NICE Satmetrix
Quantum Workplace Exit Surveys
8.0
Respondent restrictions
NICE Satmetrix
Quantum Workplace Exit Surveys
8.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Quantum Workplace Exit Surveys

  • It is intuitive and offers a variety of information
  • It makes it easier to use
  • It is streamlined
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Quantum Workplace Exit Surveys

  • Hard to say, haven't had any negative response
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Quantum Workplace Exit Surveys

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Quantum Workplace Exit Surveys

Not a lot of options with last product, difficult to change once implemented
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Quantum Workplace Exit Surveys

  • Mostly positive, easy to use and people respond quickly to it
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quantum Workplace Exit Surveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Quantum Workplace Exit Surveys
8.0

Likelihood to Renew

NICE Satmetrix
5.1
Quantum Workplace Exit Surveys

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