NICE Satmetrix vs Quantum Workplace Exit Surveys

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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It is well suited for multiple departments regardless of the subject matter; people are able to use it in a timely manner

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Verified User

Supervisor in Professional Services

Education Management Company, 201-500 employees

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Feature Rating Comparison

NICE Satmetrix

Quantum Workplace Exit Surveys

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

Quantum Workplace Exit Surveys

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

Quantum Workplace Exit Surveys

Survey logic flexibility

NICE Satmetrix

Quantum Workplace Exit Surveys

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

Quantum Workplace Exit Surveys

Access controls

Compliance

NICE Satmetrix

Quantum Workplace Exit Surveys

Respondent restrictions

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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It is intuitive and offers a variety of information
It makes it easier to use
It is streamlined

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Verified User

Supervisor in Professional Services

Education Management Company, 201-500 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Hard to say, haven't had any negative response

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Verified User

Supervisor in Professional Services

Education Management Company, 201-500 employees

View all 1 answers on this topic

Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Not a lot of options with last product, difficult to change once implemented

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Verified User

Supervisor in Professional Services

Education Management Company, 201-500 employees

View all 1 answers on this topic

Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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Mostly positive, easy to use and people respond quickly to it

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Verified User

Supervisor in Professional Services

Education Management Company, 201-500 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Rating Summary

NICE Satmetrix

Quantum Workplace Exit Surveys

NICE Satmetrix

Quantum Workplace Exit Surveys

Likelihood to Recommend

NICE Satmetrix

Quantum Workplace Exit Surveys

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Respondent restrictions

Pros

NICE Satmetrix

Quantum Workplace Exit Surveys

Cons

NICE Satmetrix

Quantum Workplace Exit Surveys

Likelihood to Renew

NICE Satmetrix

Quantum Workplace Exit Surveys

Alternatives Considered

NICE Satmetrix

Quantum Workplace Exit Surveys

Return on Investment

NICE Satmetrix

Quantum Workplace Exit Surveys

Screenshots

NICE Satmetrix

Quantum Workplace Exit Surveys

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison