What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- NICE Satmetrix and Quantum Workplace Exit Surveys are tied in 3 feature sets: Survey Content, Survey Reporting & Analytics, Survey Administration & Security
Survey Format & Appearance

8.0
NICE Satmetrix
80%
Quantum Workplace Exit Surveys
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings
Themes

8.0
80%
2 Ratings
N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%
8.0
Quantum Workplace Exit Surveys
80%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
8.0
80%
1 Rating
Question design help

8.0
80%
2 Ratings
8.0
80%
1 Rating
Multiple question types

8.0
80%
2 Ratings
8.0
80%
1 Rating
Survey Logic

8.0
NICE Satmetrix
80%
Quantum Workplace Exit Surveys
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
8.0
Quantum Workplace Exit Surveys
80%
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
8.0
80%
1 Rating
Data export

8.0
80%
2 Ratings
N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings
8.0
80%
1 Rating
Custom reports

8.0
80%
2 Ratings
N/A
0 Ratings
Analytics

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
8.0
Quantum Workplace Exit Surveys
80%
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
N/A
0 Ratings
Compliance

8.0
80%
2 Ratings
8.0
80%
1 Rating
Survey Distribution

NICE Satmetrix
Feature Set Not Supported
N/A
8.0
Quantum Workplace Exit Surveys
80%
Quantum Workplace Exit Surveys ranks higher in 1/1 features
Quantum Workplace Exit Surveys ranks higher in 1/1 features
Respondent restrictions

N/A
0 Ratings
8.0
80%
1 Rating
Attribute Ratings
- Quantum Workplace Exit Surveys is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
8.0
Quantum Workplace Exit Surveys
80%
1 Rating
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
Quantum Workplace Exit Surveys
N/A
0 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Quantum Workplace Exit Surveys
It is well suited for multiple departments regardless of the subject matter; people are able to use it in a timely manner

Verified User
Supervisor in Professional Services
Education Management Company, 201-500 employeesPros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Quantum Workplace Exit Surveys
- It is intuitive and offers a variety of information
- It makes it easier to use
- It is streamlined

Verified User
Supervisor in Professional Services
Education Management Company, 201-500 employeesCons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Quantum Workplace Exit Surveys
- Hard to say, haven't had any negative response

Verified User
Supervisor in Professional Services
Education Management Company, 201-500 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Quantum Workplace Exit Surveys
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesQuantum Workplace Exit Surveys
No score
No answers yet
No answers on this topic
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesQuantum Workplace Exit Surveys
Not a lot of options with last product, difficult to change once implemented

Verified User
Supervisor in Professional Services
Education Management Company, 201-500 employeesReturn on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Quantum Workplace Exit Surveys
- Mostly positive, easy to use and people respond quickly to it

Verified User
Supervisor in Professional Services
Education Management Company, 201-500 employees