What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
- NICE Satmetrix ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Reporting & Analytics, Survey Administration & Security
- QuestionPro ranks higher in 1 feature set: Survey Logic
Survey Format & Appearance

8.0
NICE Satmetrix
80%

5.3
QuestionPro
53%
NICE Satmetrix ranks higher in 2/3 features
NICE Satmetrix ranks higher in 2/3 features
Survey templates

8.0
80%
2 Ratings

9.1
91%
3 Ratings
Themes

8.0
80%
2 Ratings

3.5
35%
3 Ratings
Custom logo/branding

8.0
80%
2 Ratings

3.5
35%
3 Ratings
Survey Content

8.0
NICE Satmetrix
80%

7.8
QuestionPro
78%
QuestionPro ranks higher in 2/3 features
QuestionPro ranks higher in 2/3 features
Changes to live survey

8.0
80%
2 Ratings

7.2
72%
4 Ratings
Question design help

8.0
80%
2 Ratings

8.1
81%
4 Ratings
Multiple question types

8.0
80%
2 Ratings

8.1
81%
4 Ratings
Survey Logic

8.0
NICE Satmetrix
80%

8.1
QuestionPro
81%
QuestionPro ranks higher in 1/1 features
QuestionPro ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings

8.1
81%
4 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%

6.6
QuestionPro
66%
NICE Satmetrix ranks higher in 4/5 features
NICE Satmetrix ranks higher in 4/5 features
Response tracking

8.0
80%
2 Ratings

9.1
91%
4 Ratings
Data export

8.0
80%
2 Ratings

6.3
63%
4 Ratings
Standard reports

8.0
80%
2 Ratings

7.2
72%
4 Ratings
Custom reports

8.0
80%
2 Ratings

3.3
33%
3 Ratings
Analytics

8.0
80%
2 Ratings

7.1
71%
4 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%

4.9
QuestionPro
49%
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings

4.4
44%
4 Ratings
Compliance

8.0
80%
2 Ratings

5.3
53%
3 Ratings
Survey Distribution

NICE Satmetrix
Feature Set Not Supported
N/A

5.7
QuestionPro
57%
QuestionPro ranks higher in 2/2 features
QuestionPro ranks higher in 2/2 features
Vendor-offered crowdsourcing

N/A
0 Ratings

5.3
53%
3 Ratings
Respondent restrictions

N/A
0 Ratings

6.1
61%
3 Ratings
Attribute Ratings
- QuestionPro is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings

7.1
QuestionPro
71%
10 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings

7.6
QuestionPro
76%
6 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings

8.6
QuestionPro
86%
2 Ratings
Support Rating

NICE Satmetrix
N/A
0 Ratings

7.0
QuestionPro
70%
2 Ratings
Implementation Rating

NICE Satmetrix
N/A
0 Ratings

9.0
QuestionPro
90%
2 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
QuestionPro
QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Resident Director
Southwest Baptist UniversityHigher Education, 201-500 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
QuestionPro
- Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
- The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
- It has a very nice combination of great power and ease of use.
- The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Manager, Research Computing Support
University of TennesseeHigher Education, 1001-5000 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
QuestionPro
- Doesn't allow for the level of customization required for a lot of projects
- Can be a little too simple, not complex enough
- Can tend to be a little buggy at times -- new features need to be more thoroughly vetted

Verified User
Manager in Research & Development
Market Research Company, 201-500 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix Editions & Modules
—
Additional Pricing Details
—QuestionPro
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
QuestionPro Editions & Modules
Edition
Free | $0 |
---|---|
Advanced | 85/month |
Enterprise | Contact Vendor |
- none
Additional Pricing Details
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesQuestionPro
QuestionPro 7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.

Verified User
Employee in Information Technology
Research Company, 51-200 employeesUsability
NICE Satmetrix
No score
No answers yet
No answers on this topic
QuestionPro
QuestionPro 8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
Graduate Research Assistant
South Dakota State UniversityHigher Education, 1001-5000 employees
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
QuestionPro
QuestionPro 7.0
Based on 2 answers
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Sales Operations Manager
First AdvantageConsumer Goods, 1001-5000 employees
Implementation Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
QuestionPro
QuestionPro 9.0
Based on 2 answers
Try every feature and test take your surveys multiple times, running through different scenarios.
Sales Operations Manager
First AdvantageConsumer Goods, 1001-5000 employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesQuestionPro
First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Project Manager
BKMPLConsumer Goods, 51-200 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
QuestionPro
- QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
- QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
- QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Resident Director
Southwest Baptist UniversityHigher Education, 201-500 employees