What users are saying about
15 Ratings
18 Ratings
15 Ratings
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Score 8.1 out of 100
18 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

QuestionPro

QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Alicia Meyer | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
QuestionPro
6.7
Survey templates
NICE Satmetrix
8.0
QuestionPro
9.3
Themes
NICE Satmetrix
8.0
QuestionPro
5.4
Custom logo/branding
NICE Satmetrix
8.0
QuestionPro
5.4

Survey Content

NICE Satmetrix
8.0
QuestionPro
8.5
Changes to live survey
NICE Satmetrix
8.0
QuestionPro
8.0
Question design help
NICE Satmetrix
8.0
QuestionPro
8.7
Multiple question types
NICE Satmetrix
8.0
QuestionPro
8.7

Survey Logic

NICE Satmetrix
8.0
QuestionPro
8.6
Survey logic flexibility
NICE Satmetrix
8.0
QuestionPro
8.6

Survey Reporting & Analytics

NICE Satmetrix
8.0
QuestionPro
7.3
Response tracking
NICE Satmetrix
8.0
QuestionPro
9.3
Data export
NICE Satmetrix
8.0
QuestionPro
7.3
Standard reports
NICE Satmetrix
8.0
QuestionPro
8.0
Custom reports
NICE Satmetrix
8.0
QuestionPro
4.7
Analytics
NICE Satmetrix
8.0
QuestionPro
7.4

Survey Administration & Security

NICE Satmetrix
8.0
QuestionPro
6.4
Access controls
NICE Satmetrix
8.0
QuestionPro
6.0
Compliance
NICE Satmetrix
8.0
QuestionPro
6.7

Survey Distribution

NICE Satmetrix
QuestionPro
6.7
Vendor-offered crowdsourcing
NICE Satmetrix
QuestionPro
6.7
Respondent restrictions
NICE Satmetrix
QuestionPro
6.7

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

QuestionPro

  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Robert Muenchen | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

QuestionPro

  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

QuestionPro

QuestionPro 7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Anonymous | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

QuestionPro

QuestionPro 8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

QuestionPro

QuestionPro 7.0
Based on 1 answer
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson | TrustRadius Reviewer

Implementation Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

QuestionPro

QuestionPro 9.0
Based on 1 answer
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

QuestionPro

First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Asia Kwiatkowska | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

QuestionPro

  • QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
  • QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
  • QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Alicia Meyer | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

QuestionPro

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

QuestionPro Editions & Modules

Edition
Free$0
Advanced85/month
EnterpriseContact Vendor
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    NICE Satmetrix
    4.0
    QuestionPro
    8.0

    Likelihood to Renew

    NICE Satmetrix
    5.1
    QuestionPro
    7.6

    Usability

    NICE Satmetrix
    QuestionPro
    8.6

    Support Rating

    NICE Satmetrix
    QuestionPro
    7.0

    Implementation Rating

    NICE Satmetrix
    QuestionPro
    9.0

    Add comparison