What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
Top Rated
274 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 274 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%
Salesforce Experience Cloud
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings
Themes

8.0
80%
2 Ratings
N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%
Salesforce Experience Cloud
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
N/A
0 Ratings
Question design help

8.0
80%
2 Ratings
N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%
Salesforce Experience Cloud
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
Salesforce Experience Cloud
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
N/A
0 Ratings
Data export

8.0
80%
2 Ratings
N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings
N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings
N/A
0 Ratings
Analytics

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
Salesforce Experience Cloud
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
N/A
0 Ratings
Compliance

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Salesforce Experience Cloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
8.8
Salesforce Experience Cloud
88%
50 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
Salesforce Experience Cloud
N/A
0 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings
9.4
Salesforce Experience Cloud
94%
4 Ratings
Performance

NICE Satmetrix
N/A
0 Ratings
9.1
Salesforce Experience Cloud
91%
10 Ratings
Support Rating

NICE Satmetrix
N/A
0 Ratings
7.6
Salesforce Experience Cloud
76%
33 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Salesforce Experience Cloud
Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Chief Financial Officer
Clinical Management Concepts, Inc.Pharmaceuticals, 51-200 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Salesforce Experience Cloud
- Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
- Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Salesforce Developer Intern
JFOX IT PartnersInformation Technology and Services, 11-50 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Salesforce Experience Cloud
- The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
- Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)

Verified User
Manager in Other
Computer Software Company, 51-200 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Salesforce Experience Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesSalesforce Experience Cloud
No score
No answers yet
No answers on this topic
Usability
NICE Satmetrix
No score
No answers yet
No answers on this topic
Salesforce Experience Cloud
Salesforce Experience Cloud 9.4
Based on 4 answers
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesPerformance
NICE Satmetrix
No score
No answers yet
No answers on this topic
Salesforce Experience Cloud
Salesforce Experience Cloud 9.1
Based on 10 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.

Verified User
Project Manager in Marketing
Automotive Company, 5001-10,000 employeesSupport Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Salesforce Experience Cloud
Salesforce Experience Cloud 7.6
Based on 33 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Associate Director, Client Leadership for Michelin
Havas Media GroupMarketing and Advertising, 5001-10,000 employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesSalesforce Experience Cloud
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employeesReturn on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Salesforce Experience Cloud
- Improved online admission application completion rates from mid-60%s to mid-80%s.
- Positive user experience from start-to-finish to leverage one data system for all prospective student data
- Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Director of Recruitment and Analytics
Taylor UniversityHigher Education, 201-500 employees