NICE Satmetrix vs. SmartIQ

NICE Satmetrix

SmartIQ

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
NICE Satmetrix	Score 8.0 out of 10	N/A	Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.	N/A
SmartIQ	Score 9.8 out of 10	N/A	SmartIQ (formerly Intelledox) is a digital experience and transaction management application providing digitization of forms and customer workflow automation to support faster customer onboarding and servicing. Intelledox was acquired by Smart Communications in July of 2019.	N/A

Pricing

NICE Satmetrix

SmartIQ

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
NICE Satmetrix	SmartIQ
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	NICE Satmetrix	SmartIQ
Top Pros	Pro Course materials Pro Subject matter experts Pro Multiple languages	No answers on this topic
Top Cons	Minus Slicing and dicing Minus Customer support Minus Salesforce integration	No answers on this topic

Features

NICE Satmetrix

SmartIQ

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	NICE Satmetrix 8.0 2 Ratings 4% above category average	SmartIQ - Ratings
Survey templates	8.02 Ratings	00 Ratings
Themes	8.02 Ratings	00 Ratings
Custom logo/branding	8.02 Ratings	00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	NICE Satmetrix 8.0 2 Ratings 6% below category average	SmartIQ - Ratings
Changes to live survey	8.02 Ratings	00 Ratings
Question design help	8.02 Ratings	00 Ratings
Multiple question types	8.02 Ratings	00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	NICE Satmetrix 8.0 2 Ratings 2% below category average	SmartIQ - Ratings
Survey logic flexibility	8.02 Ratings	00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	NICE Satmetrix 8.0 2 Ratings 2% below category average	SmartIQ - Ratings
Response tracking	8.02 Ratings	00 Ratings
Data export	8.02 Ratings	00 Ratings
Standard reports	8.02 Ratings	00 Ratings
Custom reports	8.02 Ratings	00 Ratings
Analytics	8.02 Ratings	00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	NICE Satmetrix 8.0 2 Ratings 4% below category average	SmartIQ - Ratings
Access controls	8.02 Ratings	00 Ratings
Compliance	8.02 Ratings	00 Ratings

Best Alternatives
	NICE Satmetrix	SmartIQ
Small Businesses	Square 9 Softworks Score 9.7 out of 10	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	Qualaroo Score 7.7 out of 10	Qualaroo Score 7.7 out of 10
Enterprises	Medallia Score 9.1 out of 10	Medallia Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	NICE Satmetrix	SmartIQ
Likelihood to Recommend	4.0 (7 ratings)	9.5 (2 ratings)
Likelihood to Renew	5.1 (5 ratings)	- (0 ratings)

User Testimonials
	NICE Satmetrix	SmartIQ
Likelihood to Recommend	NICE Systems Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that. Incentivized Simon Whight Senior Salesforce CRM Analyst Read full review	Smart Communications Using the Intelledox Infiniti product has improved the overall process by reducing confusion for applicants while also improving the data quality sent to [the] internal system. Incentivized Isha Sinha Cloud Ops Engineer Read full review
Pros	NICE Systems Ease of use; SaaS solution, all web based - simple, straightforward and easy to use Multi lingual; we are able to use multiple languages for our surveys Reporting is very flexible; reports can be run for pretty much any data point that you can capture! Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Read full review	Smart Communications Easily upload supporting documents easy to navigate Incentivized Verified User Anonymous Read full review
Cons	NICE Systems Implementation did not go as well as planned and there were problems. If you are running multiple surveys, slicing and dicing data is not that simple. Incentivized Lawrence Kravitz Training Manager Read full review	Smart Communications Make signatures more realistic Incentivized Verified User Anonymous Read full review
Likelihood to Renew	NICE Systems The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy. Incentivized Verified User Anonymous Read full review	Smart Communications No answers on this topic
Alternatives Considered	NICE Systems I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of. Verified User Anonymous Read full review	Smart Communications Incentivized Verified User Anonymous Read full review
Return on Investment	NICE Systems With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes. Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years. Incentivized Rob Ellison VP of Customer Loyalty Read full review	Smart Communications streamlined the loan process able to complete documents remotely during a pandemic Incentivized Verified User Anonymous Read full review
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