What users are saying about
15 Ratings
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Top Rated
141 Ratings
15 Ratings
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Score 8.1 out of 100

Sprinklr Modern Engagement

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Sprinklr Modern Engagement
Survey templates
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Themes
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Custom logo/branding
NICE Satmetrix
8.0
Sprinklr Modern Engagement

Survey Content

NICE Satmetrix
8.0
Sprinklr Modern Engagement
Changes to live survey
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Question design help
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Multiple question types
NICE Satmetrix
8.0
Sprinklr Modern Engagement

Survey Logic

NICE Satmetrix
8.0
Sprinklr Modern Engagement
Survey logic flexibility
NICE Satmetrix
8.0
Sprinklr Modern Engagement

Survey Reporting & Analytics

NICE Satmetrix
8.0
Sprinklr Modern Engagement
Response tracking
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Data export
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Standard reports
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Custom reports
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Analytics
NICE Satmetrix
8.0
Sprinklr Modern Engagement

Survey Administration & Security

NICE Satmetrix
8.0
Sprinklr Modern Engagement
Access controls
NICE Satmetrix
8.0
Sprinklr Modern Engagement
Compliance
NICE Satmetrix
8.0
Sprinklr Modern Engagement

Listening/monitoring

NICE Satmetrix
Sprinklr Modern Engagement
7.4
Boolean keyword searches
NICE Satmetrix
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
NICE Satmetrix
Sprinklr Modern Engagement
7.3
Sentiment analysis
NICE Satmetrix
Sprinklr Modern Engagement
6.8
Broad channel coverage
NICE Satmetrix
Sprinklr Modern Engagement
8.1

Publishing

NICE Satmetrix
Sprinklr Modern Engagement
7.2
Content planning and scheduling
NICE Satmetrix
Sprinklr Modern Engagement
8.3
Audience targeting
NICE Satmetrix
Sprinklr Modern Engagement
6.8
Content optimization
NICE Satmetrix
Sprinklr Modern Engagement
6.8
Workflow management
NICE Satmetrix
Sprinklr Modern Engagement
6.9

Engagement

NICE Satmetrix
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
NICE Satmetrix
Sprinklr Modern Engagement
8.0
Customer interaction histories
NICE Satmetrix
Sprinklr Modern Engagement
7.3
Bulk actions
NICE Satmetrix
Sprinklr Modern Engagement
7.2

Marketing

NICE Satmetrix
Sprinklr Modern Engagement
7.3
Lead generation
NICE Satmetrix
Sprinklr Modern Engagement
6.4
Content marketing
NICE Satmetrix
Sprinklr Modern Engagement
8.2
Paid media management
NICE Satmetrix
Sprinklr Modern Engagement
6.7
Campaigns and promotions
NICE Satmetrix
Sprinklr Modern Engagement
7.8

Channel coverage/integration

NICE Satmetrix
Sprinklr Modern Engagement
7.6
Twitter
NICE Satmetrix
Sprinklr Modern Engagement
8.5
Facebook
NICE Satmetrix
Sprinklr Modern Engagement
8.4
LinkedIn
NICE Satmetrix
Sprinklr Modern Engagement
7.7
Google+
NICE Satmetrix
Sprinklr Modern Engagement
7.6
Instagram
NICE Satmetrix
Sprinklr Modern Engagement
6.5
Pinterest
NICE Satmetrix
Sprinklr Modern Engagement
7.4
YouTube
NICE Satmetrix
Sprinklr Modern Engagement
7.1

Reporting/analytics

NICE Satmetrix
Sprinklr Modern Engagement
8.4
Campaign success analytics
NICE Satmetrix
Sprinklr Modern Engagement
8.6
Real-time tracking
NICE Satmetrix
Sprinklr Modern Engagement
8.4
Competitor analysis
NICE Satmetrix
Sprinklr Modern Engagement
8.2

Account management

NICE Satmetrix
Sprinklr Modern Engagement
7.0
Role-based user permissions & privileges
NICE Satmetrix
Sprinklr Modern Engagement
7.4
Mobile access
NICE Satmetrix
Sprinklr Modern Engagement
6.6

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.4
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Sprinklr Modern Engagement
7.5

Likelihood to Renew

NICE Satmetrix
5.1
Sprinklr Modern Engagement
8.5

Usability

NICE Satmetrix
Sprinklr Modern Engagement
8.0

Reliability and Availability

NICE Satmetrix
Sprinklr Modern Engagement
9.1

Performance

NICE Satmetrix
Sprinklr Modern Engagement
8.2

Support Rating

NICE Satmetrix
Sprinklr Modern Engagement
6.4

In-Person Training

NICE Satmetrix
Sprinklr Modern Engagement
7.0

Online Training

NICE Satmetrix
Sprinklr Modern Engagement
8.4

Implementation Rating

NICE Satmetrix
Sprinklr Modern Engagement
9.0

Scalability

NICE Satmetrix
Sprinklr Modern Engagement
8.2

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