What users are saying about
15 Ratings
3 Ratings
15 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Submittable

Submittable is well-suited for any size organization that offers grants, scholarships, etc. and need a cohesive way to manage the process. Submittable also does not seek to restrict your granting ability by imposing caps on the number of applicants or the number of user accounts (reviewers, etc.) or even the number of grants. Other providers that we looked at before deciding on Submittable wanted to charge us several thousand dollars more to offer more than one grant annually, but Submittable did not limit us in that regard and does not charge more for additional grants. This was important to us because we are visiting the idea of offering a second (micro) grant annually, and it's great to know that we can do that without having to worry about exorbitant costs/fees, etc.
Tashia Fouch | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Submittable
Survey templates
NICE Satmetrix
8.0
Submittable
Themes
NICE Satmetrix
8.0
Submittable
Custom logo/branding
NICE Satmetrix
8.0
Submittable

Survey Content

NICE Satmetrix
8.0
Submittable
Changes to live survey
NICE Satmetrix
8.0
Submittable
Question design help
NICE Satmetrix
8.0
Submittable
Multiple question types
NICE Satmetrix
8.0
Submittable

Survey Logic

NICE Satmetrix
8.0
Submittable
Survey logic flexibility
NICE Satmetrix
8.0
Submittable

Survey Reporting & Analytics

NICE Satmetrix
8.0
Submittable
Response tracking
NICE Satmetrix
8.0
Submittable
Data export
NICE Satmetrix
8.0
Submittable
Standard reports
NICE Satmetrix
8.0
Submittable
Custom reports
NICE Satmetrix
8.0
Submittable
Analytics
NICE Satmetrix
8.0
Submittable

Survey Administration & Security

NICE Satmetrix
8.0
Submittable
Access controls
NICE Satmetrix
8.0
Submittable
Compliance
NICE Satmetrix
8.0
Submittable

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Submittable

  • Submittable provides a robust, easy to use and stable platform for managing a submission-based competition. The platform allows an admin to easily design, build and launch a site. Backend reporting and the ability to set up judging/evaluations of entries is also a key strength of the platform.
  • The Submittable team has been invaluable to our organization. Cory Davis and Jolene Brink have both been tremendous to work with.
  • Marketing capabilities: Submittable has helped AT&T to reach our target audience in a very strategic and cost-effective manner. Their marketing expertise and guidance has been a huge benefit and time-saver for my team.
David Okamoto | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Submittable

  • The only thing Submittable was missing for us was the ability to pre-populate our grant application with a unique 6-digit ID number for each applicant. This was important to us because we match our applicants with a database from the public school district so we have to make sure that each applicant's ID number is accurate. They did not have this functionality, but they were able to provide a reasonable workaround for it.
Tashia Fouch | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Submittable

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Submittable

Submittable provided a more collaborative, flexible and comprehensive offering than other vendors. After hitting on all cylinders for the first project we worked with them on, all subsequent projects have continued to meet or surpass expectations
David Okamoto | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Submittable

  • The Submittable platform has saved us countless hours in legwork, creating databases and spreadsheets for tracking purposes. We haven't had to do any of those things this year. It's a huge timesaver as well, in that it communicates for you. It sends area-specific e-mail communications to everyone involved (applicants, reviewers, site visitors, etc.), and compiles all incoming communications into one mailbox that we can easily go to and get a quick read on incoming comms. So I would say time saved is the most significant positive impact we've seen with using Submittable.
Tashia Fouch | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Submittable

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Submittable
10.0

Likelihood to Renew

NICE Satmetrix
5.1
Submittable

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