What users are saying about
15 Ratings
16 Ratings
15 Ratings
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Score 8.1 out of 100
16 Ratings
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Score 8 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

SurveyLegend

For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.
James Ramirez | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
SurveyLegend
8.0
Survey templates
NICE Satmetrix
8.0
SurveyLegend
8.0
Themes
NICE Satmetrix
8.0
SurveyLegend
9.0
Custom logo/branding
NICE Satmetrix
8.0
SurveyLegend
7.0

Survey Content

NICE Satmetrix
8.0
SurveyLegend
8.0
Changes to live survey
NICE Satmetrix
8.0
SurveyLegend
9.0
Question design help
NICE Satmetrix
8.0
SurveyLegend
8.0
Multiple question types
NICE Satmetrix
8.0
SurveyLegend
7.0

Survey Logic

NICE Satmetrix
8.0
SurveyLegend
9.0
Survey logic flexibility
NICE Satmetrix
8.0
SurveyLegend
9.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
SurveyLegend
7.6
Response tracking
NICE Satmetrix
8.0
SurveyLegend
8.5
Data export
NICE Satmetrix
8.0
SurveyLegend
6.5
Standard reports
NICE Satmetrix
8.0
SurveyLegend
8.0
Custom reports
NICE Satmetrix
8.0
SurveyLegend
Analytics
NICE Satmetrix
8.0
SurveyLegend
7.5

Survey Administration & Security

NICE Satmetrix
8.0
SurveyLegend
9.0
Access controls
NICE Satmetrix
8.0
SurveyLegend
10.0
Compliance
NICE Satmetrix
8.0
SurveyLegend
8.0

Survey Distribution

NICE Satmetrix
SurveyLegend
7.0
Vendor-offered crowdsourcing
NICE Satmetrix
SurveyLegend
6.5
Respondent restrictions
NICE Satmetrix
SurveyLegend
7.5

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

SurveyLegend

  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.
Lacey Volk | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

SurveyLegend

  • Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)
Ben Hewitt | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

SurveyLegend

Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.
Patricia Ledezma | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

SurveyLegend

  • It will make it easier to know who is interested
  • Without the individual analysis, I will find it harder to schedule an appointment
  • The image is very helpful for brand management
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

SurveyLegend

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveyLegend Editions & Modules

Edition
Pro, monthly$191
Business, monthly$391
Legendary, monthly$891
Pro yearly, (save 25% with a yearly plan)$1701
Business yearly, (save 25% with a yearly plan)$3001
Legendary, yearly (save 25% with a yearly plan)$7801
Starter (for ever free)$01
  1. per user
Additional Pricing Details
SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
SurveyLegend
8.0

Likelihood to Renew

NICE Satmetrix
5.1
SurveyLegend

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