Satmetrix (discontinued) vs. SurveyLegend

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
SurveyLegend
Score 8.0 out of 10
N/A
SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and more. Customers include L'Oréal, Universal, Harvard, Greenpeace, Airbnb,…
$0
per user
Pricing
Satmetrix (discontinued)SurveyLegend
Editions & Modules
No answers on this topic
Starter (for ever free)
$0
per user
Pro, monthly
$19
per user
Business, monthly
$39
per user
Legendary, monthly
$89
per user
Pro yearly, (save 25% with a yearly plan)
$170
per user
Business yearly, (save 25% with a yearly plan)
$300
per user
Legendary, yearly (save 25% with a yearly plan)
$780
per user
Offerings
Pricing Offerings
Satmetrix (discontinued)SurveyLegend
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/
More Pricing Information
Features
Satmetrix (discontinued)SurveyLegend
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
3% above category average
SurveyLegend
8.2
9 Ratings
5% above category average
Survey templates8.02 Ratings8.58 Ratings
Themes8.02 Ratings9.08 Ratings
Custom logo/branding8.02 Ratings7.07 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
SurveyLegend
7.8
9 Ratings
10% below category average
Changes to live survey8.02 Ratings8.59 Ratings
Question design help8.02 Ratings8.59 Ratings
Multiple question types8.02 Ratings6.59 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
4% below category average
SurveyLegend
9.0
7 Ratings
8% above category average
Survey logic flexibility8.02 Ratings9.07 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
3% below category average
SurveyLegend
7.6
9 Ratings
8% below category average
Response tracking8.02 Ratings7.89 Ratings
Data export8.02 Ratings7.28 Ratings
Standard reports8.02 Ratings8.59 Ratings
Custom reports8.02 Ratings00 Ratings
Analytics8.02 Ratings6.89 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
5% below category average
SurveyLegend
9.0
7 Ratings
7% above category average
Access controls8.02 Ratings10.06 Ratings
Compliance8.02 Ratings8.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Satmetrix (discontinued)
-
Ratings
SurveyLegend
7.2
7 Ratings
12% below category average
Vendor-offered crowdsourcing00 Ratings6.76 Ratings
Respondent restrictions00 Ratings7.77 Ratings
Best Alternatives
Satmetrix (discontinued)SurveyLegend
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.8 out of 10
Qualaroo
Qualaroo
Score 6.8 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Satmetrix (discontinued)SurveyLegend
Likelihood to Recommend
4.0
(7 ratings)
8.5
(9 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
User Testimonials
Satmetrix (discontinued)SurveyLegend
Likelihood to Recommend
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Read full review
SurveyLegend
For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.
Read full review
Pros
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Read full review
SurveyLegend
  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.
Read full review
Cons
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review
SurveyLegend
  • Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)
Read full review
Likelihood to Renew
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Read full review
SurveyLegend
No answers on this topic
Alternatives Considered
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Read full review
SurveyLegend
Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.
Read full review
Return on Investment
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Read full review
SurveyLegend
  • It will make it easier to know who is interested
  • Without the individual analysis, I will find it harder to schedule an appointment
  • The image is very helpful for brand management
Read full review
ScreenShots

SurveyLegend Screenshots

Screenshot of Brand your questionnaire, design the questionnaire, choose from 100+ themes upload your own and enjoy the changes being updated and shown in real-time.Screenshot of All surveys, forms and polls look great on what ever device they are presented on.Screenshot of You can create responsive questionnaires, using more than 20 different question types.You can create responsive questionnaires, using more than 20 different question types.Screenshot of In the create step you make the entire questionnaire. Click or drag and drop the question type you want and create the survey you need.Screenshot of All data collected can be viewed on our Live Analytics page. We present the feedback in beautiful charts that are easy to read and act on, no apps needed just a modern browser.Screenshot of Create on your tablet or computer no apps needed just a modern browser.