NICE Satmetrix vs SurveySparrow

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Read full review

Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

View all 7 answers on this topic

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.

Read full review

Gary Shouldis

Founder & CEO

3Bug MediaMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Feature Rating Comparison

NICE Satmetrix

SurveySparrow

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

SurveySparrow

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

SurveySparrow

Survey logic flexibility

NICE Satmetrix

SurveySparrow

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

SurveySparrow

Access controls

Compliance

NICE Satmetrix

SurveySparrow

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

Read full review

Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

View all 7 answers on this topic

Measurement NPS.
Getting feedback from customers.
We also use for lead generation.

Read full review

Vitali Kosyrau

CEO (Chief Executive Officer)

Belcert BY LLCAccounting, 1-10 employees

View all 2 answers on this topic

Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

Read full review

Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

View all 7 answers on this topic

There are limits as far as features and design options, and it would be nice to have more customization options.
The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
Needs more template options for specific use cases.

Read full review

Gary Shouldis

Founder & CEO

3Bug MediaMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Read full review

Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Read full review

Verified User

Manager in Sales

Information Services Company, 51-200 employees

View all 7 answers on this topic

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.

Read full review

Vitali Kosyrau

CEO (Chief Executive Officer)

Belcert BY LLCAccounting, 1-10 employees

View all 2 answers on this topic

Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

Read full review

Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

View all 7 answers on this topic

With a few short surveys, we were able to introduce improvements that greatly increased ROI.
With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.

Read full review

Gary Shouldis

Founder & CEO

3Bug MediaMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

NICE Satmetrix

SurveySparrow

NICE Satmetrix

SurveySparrow

Likelihood to Recommend

NICE Satmetrix

SurveySparrow

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

NICE Satmetrix

SurveySparrow

Cons

NICE Satmetrix

SurveySparrow

Likelihood to Renew

NICE Satmetrix

SurveySparrow

Alternatives Considered

NICE Satmetrix

SurveySparrow

Return on Investment

NICE Satmetrix

SurveySparrow

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison