What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
- SurveySparrow ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
Survey Format & Appearance

8.0
NICE Satmetrix
80%
8.3
SurveySparrow
83%
SurveySparrow ranks higher in 3/3 features
SurveySparrow ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
8.0
80%
3 Ratings
Themes

8.0
80%
2 Ratings
8.0
80%
3 Ratings
Custom logo/branding

8.0
80%
2 Ratings
9.0
90%
3 Ratings
Survey Content

8.0
NICE Satmetrix
80%
9.0
SurveySparrow
90%
SurveySparrow ranks higher in 3/3 features
SurveySparrow ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
9.0
90%
3 Ratings
Question design help

8.0
80%
2 Ratings
9.0
90%
3 Ratings
Multiple question types

8.0
80%
2 Ratings
9.0
90%
3 Ratings
Survey Logic

8.0
NICE Satmetrix
80%
10.0
SurveySparrow
100%
SurveySparrow ranks higher in 1/1 features
SurveySparrow ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
10.0
100%
3 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
9.4
SurveySparrow
94%
SurveySparrow ranks higher in 5/5 features
SurveySparrow ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
10.0
100%
3 Ratings
Data export

8.0
80%
2 Ratings
10.0
100%
3 Ratings
Standard reports

8.0
80%
2 Ratings
8.0
80%
3 Ratings
Custom reports

8.0
80%
2 Ratings
9.0
90%
3 Ratings
Analytics

8.0
80%
2 Ratings
10.0
100%
3 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
10.0
SurveySparrow
100%
SurveySparrow ranks higher in 2/2 features
SurveySparrow ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
10.0
100%
3 Ratings
Compliance

8.0
80%
2 Ratings
10.0
100%
2 Ratings
Survey Distribution

NICE Satmetrix
Feature Set Not Supported
N/A
9.5
SurveySparrow
95%
SurveySparrow ranks higher in 2/2 features
SurveySparrow ranks higher in 2/2 features
Vendor-offered crowdsourcing

N/A
0 Ratings
10.0
100%
2 Ratings
Respondent restrictions

N/A
0 Ratings
9.0
90%
3 Ratings
Attribute Ratings
- SurveySparrow is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
10.0
SurveySparrow
100%
3 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
SurveySparrow
N/A
0 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings
9.0
SurveySparrow
90%
1 Rating
Support Rating

NICE Satmetrix
N/A
0 Ratings
9.0
SurveySparrow
90%
1 Rating
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
Associate Software developer
cmssBanking, 51-200 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
SurveySparrow
- Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
- The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
- Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
- The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
- Customer support is very responsive.
Founder & CEO
3Bug MediaMarketing and Advertising, 1-10 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
SurveySparrow
- Add custom CSS for Premium plan.
CEO (Chief Executive Officer)
Belcert BY LLCAccounting, 1-10 employees
Pricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SurveySparrow
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesSurveySparrow
No score
No answers yet
No answers on this topic
Usability
NICE Satmetrix
No score
No answers yet
No answers on this topic
SurveySparrow
SurveySparrow 9.0
Based on 1 answer
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
Associate Software developer
cmssBanking, 51-200 employees
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
SurveySparrow
SurveySparrow 9.0
Based on 1 answer
The support team is just a call away and also provides email support.
Associate Software developer
cmssBanking, 51-200 employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesSurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
Founder & CEO
3Bug MediaMarketing and Advertising, 1-10 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
SurveySparrow
- Very simple and intuitive interface.
- Easy to set-up and use - pays off quickly.
CEO (Chief Executive Officer)
Belcert BY LLCAccounting, 1-10 employees