What users are saying about
15 Ratings
2 Ratings
15 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
SurveySparrow
7.7
Survey templates
NICE Satmetrix
8.0
SurveySparrow
8.1
Themes
NICE Satmetrix
8.0
SurveySparrow
8.1
Custom logo/branding
NICE Satmetrix
8.0
SurveySparrow
7.1

Survey Content

NICE Satmetrix
8.0
SurveySparrow
9.8
Changes to live survey
NICE Satmetrix
8.0
SurveySparrow
10.0
Question design help
NICE Satmetrix
8.0
SurveySparrow
10.0
Multiple question types
NICE Satmetrix
8.0
SurveySparrow
9.5

Survey Logic

NICE Satmetrix
8.0
SurveySparrow
10.0
Survey logic flexibility
NICE Satmetrix
8.0
SurveySparrow
10.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
SurveySparrow
9.0
Response tracking
NICE Satmetrix
8.0
SurveySparrow
10.0
Data export
NICE Satmetrix
8.0
SurveySparrow
8.6
Standard reports
NICE Satmetrix
8.0
SurveySparrow
9.5
Custom reports
NICE Satmetrix
8.0
SurveySparrow
8.5
Analytics
NICE Satmetrix
8.0
SurveySparrow
8.6

Survey Administration & Security

NICE Satmetrix
8.0
SurveySparrow
10.0
Access controls
NICE Satmetrix
8.0
SurveySparrow
10.0
Compliance
NICE Satmetrix
8.0
SurveySparrow
10.0

Survey Distribution

NICE Satmetrix
SurveySparrow
10.0
Vendor-offered crowdsourcing
NICE Satmetrix
SurveySparrow
10.0
Respondent restrictions
NICE Satmetrix
SurveySparrow
10.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
SurveySparrow
9.5

Likelihood to Renew

NICE Satmetrix
5.1
SurveySparrow

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