What users are saying about

NICE Satmetrix vs SurveySparrow

NICE Satmetrix
16 Ratings
SurveySparrow
9 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

SurveySparrow

9 Ratings
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Score 9 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

  • SurveySparrow ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.0

NICE Satmetrix

80%
8.3

SurveySparrow

83%
SurveySparrow ranks higher in 3/3 features
SurveySparrow ranks higher in 3/3 features

Survey templates

8.0
80%
2 Ratings
8.0
80%
3 Ratings

Themes

8.0
80%
2 Ratings
8.0
80%
3 Ratings

Custom logo/branding

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Survey Content

8.0

NICE Satmetrix

80%
9.0

SurveySparrow

90%
SurveySparrow ranks higher in 3/3 features
SurveySparrow ranks higher in 3/3 features

Changes to live survey

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Question design help

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Multiple question types

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Survey Logic

8.0

NICE Satmetrix

80%
10.0

SurveySparrow

100%
SurveySparrow ranks higher in 1/1 features
SurveySparrow ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
9.4

SurveySparrow

94%
SurveySparrow ranks higher in 5/5 features
SurveySparrow ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Data export

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Standard reports

8.0
80%
2 Ratings
8.0
80%
3 Ratings

Custom reports

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Analytics

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Survey Administration & Security

8.0

NICE Satmetrix

80%
10.0

SurveySparrow

100%
SurveySparrow ranks higher in 2/2 features
SurveySparrow ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Compliance

8.0
80%
2 Ratings
10.0
100%
2 Ratings

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
9.5

SurveySparrow

95%
SurveySparrow ranks higher in 2/2 features
SurveySparrow ranks higher in 2/2 features

Vendor-offered crowdsourcing

N/A
0 Ratings
10.0
100%
2 Ratings

Respondent restrictions

N/A
0 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • SurveySparrow is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
10.0

SurveySparrow

100%
3 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings

SurveySparrow

N/A
0 Ratings

Usability

NICE Satmetrix

N/A
0 Ratings
9.0

SurveySparrow

90%
1 Rating

Support Rating

NICE Satmetrix

N/A
0 Ratings
9.0

SurveySparrow

90%
1 Rating

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight | TrustRadius Reviewer
Simon Whight
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SurveySparrow

Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.

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rohit bagdi | TrustRadius Reviewer
rohit bagdi
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Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
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SurveySparrow

  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.

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Gary Shouldis | TrustRadius Reviewer
Gary Shouldis
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Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
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SurveySparrow

  • Add custom CSS for Premium plan.

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Vitali Kosyrau | TrustRadius Reviewer
Vitali Kosyrau
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Pricing Details

NICE Satmetrix

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

SurveySparrow

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

SurveySparrow

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

SurveySparrow

SurveySparrow 9.0
Based on 1 answer
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.

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rohit bagdi | TrustRadius Reviewer
rohit bagdi
View all 1 answers on this topic

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

SurveySparrow

SurveySparrow 9.0
Based on 1 answer
The support team is just a call away and also provides email support.

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rohit bagdi | TrustRadius Reviewer
rohit bagdi
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Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Anonymous | TrustRadius Reviewer
Verified User
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SurveySparrow

We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.

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Gary Shouldis | TrustRadius Reviewer
Gary Shouldis
View all 3 answers on this topic

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison | TrustRadius Reviewer
Rob Ellison
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SurveySparrow

  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.

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Vitali Kosyrau | TrustRadius Reviewer
Vitali Kosyrau
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