What users are saying about
15 Ratings
14 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

TINYpulse

Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.
Tanner Walters | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
TINYpulse
Survey templates
NICE Satmetrix
8.0
TINYpulse
Themes
NICE Satmetrix
8.0
TINYpulse
Custom logo/branding
NICE Satmetrix
8.0
TINYpulse

Survey Content

NICE Satmetrix
8.0
TINYpulse
Changes to live survey
NICE Satmetrix
8.0
TINYpulse
Question design help
NICE Satmetrix
8.0
TINYpulse
Multiple question types
NICE Satmetrix
8.0
TINYpulse

Survey Logic

NICE Satmetrix
8.0
TINYpulse
Survey logic flexibility
NICE Satmetrix
8.0
TINYpulse

Survey Reporting & Analytics

NICE Satmetrix
8.0
TINYpulse
Response tracking
NICE Satmetrix
8.0
TINYpulse
Data export
NICE Satmetrix
8.0
TINYpulse
Standard reports
NICE Satmetrix
8.0
TINYpulse
Custom reports
NICE Satmetrix
8.0
TINYpulse
Analytics
NICE Satmetrix
8.0
TINYpulse

Survey Administration & Security

NICE Satmetrix
8.0
TINYpulse
Access controls
NICE Satmetrix
8.0
TINYpulse
Compliance
NICE Satmetrix
8.0
TINYpulse

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

TINYpulse

  • TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool.
  • The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees.
  • TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse.
  • The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond.
Brad Holliday, PHR, SHRM-CP, CBM, MBA | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

TINYpulse

  • TINYpulse sometimes makes updates to their app and website, and when navigating as an admin, I have found some of the links to be broken after an update.
  • The pricing structure of TINYpulse has changed since we first began using it, changing from a pay per user amount to a bulk-buy amount. This led to some confusion when we went to add more users.
Dave Becker | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

TINYpulse

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

TINYpulse

TINYpulse 10.0
Based on 1 answer
Very intuitive and simple, it didn't require any external training for me to use
Tanner Walters | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

TINYpulse

I haven't used any competitors
Jessica Rich | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

TINYpulse

  • TINYpulse allowed us to retire old-fashioned ways of employee reviews (which nobody liked). It lets us centralize and organize efficiently.
  • TINYpulse ensures all employees can speak up comfortably and anonymously when desired.
  • TINYpulse gives all employees the chance to give immediate cheers to others for going above and beyond!
Michael Jacobson | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TINYpulse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
TINYpulse
9.0

Likelihood to Renew

NICE Satmetrix
5.1
TINYpulse

Usability

NICE Satmetrix
TINYpulse
10.0

Add comparison