What users are saying about
16 Ratings
15 Ratings
16 Ratings
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Score 8 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    TINYpulse

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    TINYpulse

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    TINYpulse

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    TINYpulse

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    TINYpulse

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • TINYpulse is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    8.1

    TINYpulse

    81%
    6 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings
    8.0

    TINYpulse

    80%
    1 Rating

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    10.0

    TINYpulse

    100%
    2 Ratings

    Availability

    NICE Satmetrix

    N/A
    0 Ratings
    10.0

    TINYpulse

    100%
    1 Rating

    Performance

    NICE Satmetrix

    N/A
    0 Ratings
    10.0

    TINYpulse

    100%
    1 Rating

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    8.0

    TINYpulse

    80%
    1 Rating

    Implementation Rating

    NICE Satmetrix

    N/A
    0 Ratings
    8.0

    TINYpulse

    80%
    1 Rating

    Product Scalability

    NICE Satmetrix

    N/A
    0 Ratings
    8.0

    TINYpulse

    80%
    1 Rating

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Simon Whight | TrustRadius Reviewer

    TINYpulse

    Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.
    Tanner Walters | TrustRadius Reviewer

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

    TINYpulse

    • TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool.
    • The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees.
    • TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse.
    • The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond.
    Brad Holliday, PHR, SHRM-CP, CBM, MBA | TrustRadius Reviewer

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Lawrence Kravitz | TrustRadius Reviewer

    TINYpulse

    • TINYpulse sometimes makes updates to their app and website, and when navigating as an admin, I have found some of the links to be broken after an update.
    • The pricing structure of TINYpulse has changed since we first began using it, changing from a pay per user amount to a bulk-buy amount. This led to some confusion when we went to add more users.
    Dave Becker | TrustRadius Reviewer

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE Satmetrix Editions & Modules

    Additional Pricing Details

    TINYpulse

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    TINYpulse Editions & Modules

    Edition
    Engage$51
    Plan UpgradesContact sales team
    1. per month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Anonymous | TrustRadius Reviewer

    TINYpulse

    TINYpulse 8.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    TINYpulse

    TINYpulse 10.0
    Based on 2 answers
    Self explanatory and easy to use. Email notifications help to remind users what they have to do. Very simple and straightforward user interface.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    TINYpulse

    TINYpulse 10.0
    Based on 1 answer
    I have never experienced an outage or technical problem with TinyPluse.
    Anonymous | TrustRadius Reviewer

    Performance

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    TINYpulse

    TINYpulse 10.0
    Based on 1 answer
    Site always loads properly and running efficiently
    Anonymous | TrustRadius Reviewer

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    TINYpulse

    TINYpulse 8.0
    Based on 1 answer
    I have not interacted with the support team.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Anonymous | TrustRadius Reviewer

    TINYpulse

    TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.
    Brad Holliday, PHR, SHRM-CP, CBM, MBA | TrustRadius Reviewer

    Scalability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    TINYpulse

    TINYpulse 8.0
    Based on 1 answer
    Easy to deploy, create and add accounts.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Rob Ellison | TrustRadius Reviewer

    TINYpulse

    • It's an easy way to get feedback and suggestions. I think it contributes to the team culture of wanting to always question and improve.
    • It's an easy way to build rapport among teammates and I think contributes to overall sense of team building (especially for a dispersed team).
    • It's an easy way to keep your finger on the overall pulse of the team and allows management to be able to quickly address any frustrations or issues before they become bigger concerns.
    Jessica Rich | TrustRadius Reviewer

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