What users are saying about
16 Ratings
139 Ratings
16 Ratings
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Score 8 out of 100
139 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • NICE Satmetrix ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Administration & Security
  • NICE Satmetrix and Typeform are tied in 1 feature set: Survey Reporting & Analytics

Survey Format & Appearance

8.0

NICE Satmetrix

80%
7.3

Typeform

73%
NICE Satmetrix ranks higher in 3/3 features

Survey templates

8.0
80%
2 Ratings
7.2
72%
42 Ratings

Themes

8.0
80%
2 Ratings
7.4
74%
44 Ratings

Custom logo/branding

8.0
80%
2 Ratings
7.2
72%
42 Ratings

Survey Content

8.0

NICE Satmetrix

80%
7.5

Typeform

75%
NICE Satmetrix ranks higher in 3/3 features

Changes to live survey

8.0
80%
2 Ratings
7.6
76%
39 Ratings

Question design help

8.0
80%
2 Ratings
7.0
70%
38 Ratings

Multiple question types

8.0
80%
2 Ratings
7.9
79%
44 Ratings

Survey Logic

8.0

NICE Satmetrix

80%
7.2

Typeform

72%
NICE Satmetrix ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
7.2
72%
38 Ratings

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
8.0

Typeform

80%
NICE Satmetrix ranks higher in 4/5 features

Response tracking

8.0
80%
2 Ratings
7.6
76%
42 Ratings

Data export

8.0
80%
2 Ratings
8.0
80%
40 Ratings

Standard reports

8.0
80%
2 Ratings
8.7
87%
37 Ratings

Custom reports

8.0
80%
2 Ratings
7.8
78%
24 Ratings

Analytics

8.0
80%
2 Ratings
7.8
78%
35 Ratings

Survey Administration & Security

8.0

NICE Satmetrix

80%
7.3

Typeform

73%
NICE Satmetrix ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
7.2
72%
25 Ratings

Compliance

8.0
80%
2 Ratings
7.4
74%
24 Ratings

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
8.7

Typeform

87%
Typeform ranks higher in 2/2 features

Vendor-offered crowdsourcing

N/A
0 Ratings
8.6
86%
9 Ratings

Respondent restrictions

N/A
0 Ratings
8.7
87%
20 Ratings

Attribute Ratings

  • Typeform is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
7.7

Typeform

77%
44 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings
10.0

Typeform

100%
1 Rating

Usability

NICE Satmetrix

N/A
0 Ratings
7.6

Typeform

76%
8 Ratings

Support Rating

NICE Satmetrix

N/A
0 Ratings
7.7

Typeform

77%
7 Ratings

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Typeform

I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization
Jamie Drahos | TrustRadius Reviewer

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Typeform

  • Creating a form is really easy, no knowledge of coding is needed.
  • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
  • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
Dave Becker | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Typeform

  • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
  • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
  • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Bethany Chan | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NICE Satmetrix Editions & Modules

Additional Pricing Details

Typeform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$3,000 *Per Month

Typeform Editions & Modules

Edition
Essentials30.001
Professional35.001
Premium59.001
  1. *Per Month
Additional Pricing Details
*For annual contract.

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Typeform

Typeform 10.0
Based on 1 answer
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Anonymous | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Typeform

Typeform 7.6
Based on 8 answers
The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Typeform

Typeform 7.7
Based on 7 answers
Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Typeform

  • Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
  • The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
Sean Pomory | TrustRadius Reviewer

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