What users are saying about
16 Ratings
5 Ratings
16 Ratings
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Score 8 out of 100
5 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    UserReplay

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    UserReplay

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    UserReplay

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    UserReplay

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    UserReplay

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • UserReplay is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    9.0

    UserReplay

    90%
    2 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings

    UserReplay

    N/A
    0 Ratings

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Simon Whight | TrustRadius Reviewer

    UserReplay

    UserReplay's interface is very well designed which makes it great for cross-collaboration across different teams. In our use case, we have members from product, design, marketing, and customer service who all can access and use the platform in a way that suits their goals. Moreover, session replays and collecting user feedback are two areas where we feel we get the most out of this platform.
    Anonymous | TrustRadius Reviewer

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

    UserReplay

    • Identifying an issue and quickly understanding what the financial impact is
    • Seeing how users use and interact with your site, by device
    • Reporting on custom events
    • Quickly finding a session and replaying it, to watch it back.
    Chris Wood | TrustRadius Reviewer

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Lawrence Kravitz | TrustRadius Reviewer

    UserReplay

    • Small bugs within the platform
    • There could be more advanced analytics in the dashboard
    • Customer service could be quicker to respond
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    UserReplay

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Anonymous | TrustRadius Reviewer

    UserReplay

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Anonymous | TrustRadius Reviewer

    UserReplay

    Very well, a similar but different system
    Chris Wood | TrustRadius Reviewer

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Rob Ellison | TrustRadius Reviewer

    UserReplay

    • Quicker bug fixes
    • Quicker issue detection
    • More direct user feedback and communication
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison