What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%

UserReplay
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings

N/A
0 Ratings
Themes

8.0
80%
2 Ratings

N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%

UserReplay
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings

N/A
0 Ratings
Question design help

8.0
80%
2 Ratings

N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%

UserReplay
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%

UserReplay
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings

N/A
0 Ratings
Data export

8.0
80%
2 Ratings

N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings

N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings

N/A
0 Ratings
Analytics

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%

UserReplay
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings

N/A
0 Ratings
Compliance

8.0
80%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- UserReplay is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings

9.0
UserReplay
90%
2 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings

UserReplay
N/A
0 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
UserReplay
UserReplay's interface is very well designed which makes it great for cross-collaboration across different teams. In our use case, we have members from product, design, marketing, and customer service who all can access and use the platform in a way that suits their goals. Moreover, session replays and collecting user feedback are two areas where we feel we get the most out of this platform.

Verified User
Employee in Information Technology
Internet Company, 1001-5000 employeesPros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
UserReplay
- Identifying an issue and quickly understanding what the financial impact is
- Seeing how users use and interact with your site, by device
- Reporting on custom events
- Quickly finding a session and replaying it, to watch it back.
Head Of Marketing - Online Dr
Pharmacy2U LtdPharmaceuticals, 201-500 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
UserReplay
- Small bugs within the platform
- There could be more advanced analytics in the dashboard
- Customer service could be quicker to respond

Verified User
Employee in Information Technology
Internet Company, 1001-5000 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—UserReplay
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUserReplay
No score
No answers yet
No answers on this topic
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesUserReplay
Very well, a similar but different system
Head Of Marketing - Online Dr
Pharmacy2U LtdPharmaceuticals, 201-500 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
UserReplay
- Quicker bug fixes
- Quicker issue detection
- More direct user feedback and communication

Verified User
Employee in Information Technology
Internet Company, 1001-5000 employees