What users are saying about
16 Ratings
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Based on 16 reviews and ratings
UserTesting
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Top Rated
180 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 180 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%
UserTesting
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings
Themes

8.0
80%
2 Ratings
N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%
UserTesting
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
N/A
0 Ratings
Question design help

8.0
80%
2 Ratings
N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%
UserTesting
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
UserTesting
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
N/A
0 Ratings
Data export

8.0
80%
2 Ratings
N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings
N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings
N/A
0 Ratings
Analytics

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
UserTesting
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
N/A
0 Ratings
Compliance

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- UserTesting is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
9.1
UserTesting
91%
101 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
9.1
UserTesting
91%
4 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings
8.7
UserTesting
87%
89 Ratings
Support Rating

NICE Satmetrix
N/A
0 Ratings
8.2
UserTesting
82%
96 Ratings
Implementation Rating

NICE Satmetrix
N/A
0 Ratings
9.1
UserTesting
91%
2 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
UserTesting
Well-suited scenarios for using UserTesting include running comparative user tests between two designs, products experiences, running surveys, asking users to perform a specific task, and then observing how they do it to draw out insights on how to make it simpler and easy. Probably UserTesting is not best suited for doing moderated users test, and running user tests with your own users also one needs to check how many user testers are available in their desired cohort which they want to target.

Verified User
Program Manager in Product Management
Apparel & Fashion Company, 51-200 employeesPros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
UserTesting
- Creating interview clips is simple. The video cutting software is easy to use and lightyears ahead of competitors like UserZoom.
- The pool of participants is large in the US (likely the highest amongst competitors). This makes recruiting for my studies really quick and allows me to go for some segmentation and detail in who I target in my sample.
- Chat support is responsive and helpful. It's nice to get connected to a customer care agent quickly and they almost always serve you with a solution to the issue.
- The feature set of User Testing is constantly growing and getting more refined. I appreciate the ability to card sort or launch other types of methods.

Verified User
Manager in Research & Development
Food & Beverages Company, 10,001+ employeesCons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
UserTesting
- The organization of the work spaces/dashboards could use some work.
- I don't feel as supported as I used to from a customer success perspective. I used to have dedicated, go-to professionals to reach out to about my account who knew my project context, account history, etc. Recently we've been pushed into general support pools, and it doesn't feel like my account gets any personalized attention anymore.
- I would like to see a more refined experience for collaborators - the test plans I share with them are plain text/hard to read.
- Would be nice to be able to conduct focus groups using this tool.

Verified User
Contributor in Other
Health, Wellness and Fitness Company, 1001-5000 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—UserTesting
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUserTesting
UserTesting 9.1
Based on 4 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.

Verified User
Team Lead in Information Technology
Building Materials Company, 10,001+ employeesUsability
NICE Satmetrix
No score
No answers yet
No answers on this topic
UserTesting
UserTesting 8.7
Based on 89 answers
It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.
Sr. UX Manager
KasasaBanking, 201-500 employees
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
UserTesting
UserTesting 8.2
Based on 96 answers
Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go

Verified User
Manager in Marketing
Insurance Company, 51-200 employeesImplementation Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
UserTesting
UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

Verified User
Team Lead in Information Technology
Building Materials Company, 10,001+ employeesAlternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesUserTesting
Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
Head of Market & UX Research
OpenMoneyFinancial Services, 51-200 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
UserTesting
- Increased speed and volume of research. We get to do three times more studies than before.
- Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
- Improved performance of our products - feedback is getting better and better over time.

Verified User
Consultant in Research & Development
Information Technology & Services Company, 11-50 employees