What users are saying about

NICE Satmetrix vs UserTesting

NICE Satmetrix
16 Ratings
UserTesting
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Top Rated
180 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

UserTesting

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Top Rated
180 Ratings
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Score 9 out of 100

Based on 180 reviews and ratings

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    UserTesting

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    UserTesting

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    UserTesting

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    UserTesting

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    UserTesting

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • UserTesting is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    9.1

    UserTesting

    91%
    101 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings
    9.1

    UserTesting

    91%
    4 Ratings

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    8.7

    UserTesting

    87%
    89 Ratings

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    8.2

    UserTesting

    82%
    96 Ratings

    Implementation Rating

    NICE Satmetrix

    N/A
    0 Ratings
    9.1

    UserTesting

    91%
    2 Ratings

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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    Simon Whight | TrustRadius Reviewer
    Simon Whight
    View all 7 answers on this topic

    UserTesting

    Well-suited scenarios for using UserTesting include running comparative user tests between two designs, products experiences, running surveys, asking users to perform a specific task, and then observing how they do it to draw out insights on how to make it simpler and easy. Probably UserTesting is not best suited for doing moderated users test, and running user tests with your own users also one needs to check how many user testers are available in their desired cohort which they want to target.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 101 answers on this topic

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
    Geoff Gardner, MSPM, MBCS, CITP
    View all 7 answers on this topic

    UserTesting

    • Creating interview clips is simple. The video cutting software is easy to use and lightyears ahead of competitors like UserZoom.
    • The pool of participants is large in the US (likely the highest amongst competitors). This makes recruiting for my studies really quick and allows me to go for some segmentation and detail in who I target in my sample.
    • Chat support is responsive and helpful. It's nice to get connected to a customer care agent quickly and they almost always serve you with a solution to the issue.
    • The feature set of User Testing is constantly growing and getting more refined. I appreciate the ability to card sort or launch other types of methods.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 101 answers on this topic

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.

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    Lawrence Kravitz | TrustRadius Reviewer
    Lawrence Kravitz
    View all 7 answers on this topic

    UserTesting

    • The organization of the work spaces/dashboards could use some work.
    • I don't feel as supported as I used to from a customer success perspective. I used to have dedicated, go-to professionals to reach out to about my account who knew my project context, account history, etc. Recently we've been pushed into general support pools, and it doesn't feel like my account gets any personalized attention anymore.
    • I would like to see a more refined experience for collaborators - the test plans I share with them are plain text/hard to read.
    • Would be nice to be able to conduct focus groups using this tool.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 101 answers on this topic

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    UserTesting

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    UserTesting

    UserTesting 9.1
    Based on 4 answers
    UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Usability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    UserTesting

    UserTesting 8.7
    Based on 89 answers
    It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.

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    Anthony Rezendes | TrustRadius Reviewer
    Anthony Rezendes
    View all 89 answers on this topic

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    UserTesting

    UserTesting 8.2
    Based on 96 answers
    Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 96 answers on this topic

    Implementation Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    UserTesting

    UserTesting 9.1
    Based on 2 answers
    From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    UserTesting

    Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.

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    Alex Jones | TrustRadius Reviewer
    Alex Jones
    View all 101 answers on this topic

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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    Rob Ellison | TrustRadius Reviewer
    Rob Ellison
    View all 7 answers on this topic

    UserTesting

    • Increased speed and volume of research. We get to do three times more studies than before.
    • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
    • Improved performance of our products - feedback is getting better and better over time.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 101 answers on this topic

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