What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 68 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%
UserZoom
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings
Themes

8.0
80%
2 Ratings
N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%
UserZoom
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
N/A
0 Ratings
Question design help

8.0
80%
2 Ratings
N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%
UserZoom
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
UserZoom
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
N/A
0 Ratings
Data export

8.0
80%
2 Ratings
N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings
N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings
N/A
0 Ratings
Analytics

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
UserZoom
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
N/A
0 Ratings
Compliance

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- UserZoom is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
7.9
UserZoom
79%
11 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
10.0
UserZoom
100%
1 Rating
Usability

NICE Satmetrix
N/A
0 Ratings
8.0
UserZoom
80%
1 Rating
Support Rating

NICE Satmetrix
N/A
0 Ratings
9.0
UserZoom
90%
3 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
UserZoom
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.

Verified User
Employee in Other
Financial Services Company, 1001-5000 employeesPros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
UserZoom
- Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
- Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
- Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
- Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.

Verified User
Vice-President in Research & Development
Internet Company, 10,001+ employeesCons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
UserZoom
- Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
- Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
- Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
- They haven't integrated UserZoom and UserZoom Go (formerly Validately)
- It's expensive!
- We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
- A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.

Verified User
Professional in Research & Development
Food & Beverages Company, 10,001+ employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—UserZoom
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUserZoom
UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year

Verified User
Vice-President in Research & Development
Internet Company, 10,001+ employeesUsability
NICE Satmetrix
No score
No answers yet
No answers on this topic
UserZoom
UserZoom 8.0
Based on 1 answer
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.

Verified User
Employee in Other
Financial Services Company, 1001-5000 employeesSupport Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
UserZoom
UserZoom 9.0
Based on 3 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Customer Account Manager
QuadPrinting, 10,001+ employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesUserZoom
Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
NEJM Insights Council
NEJM GroupHospital & Health Care, 11-50 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
UserZoom
- Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
- On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
- On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.

Verified User
Consultant in Research & Development
Information Technology and Services Company, 11-50 employees