What users are saying about
15 Ratings
35 Ratings
15 Ratings
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Score 8.1 out of 100
35 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

UserZoom

It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
UserZoom
Survey templates
NICE Satmetrix
8.0
UserZoom
Themes
NICE Satmetrix
8.0
UserZoom
Custom logo/branding
NICE Satmetrix
8.0
UserZoom

Survey Content

NICE Satmetrix
8.0
UserZoom
Changes to live survey
NICE Satmetrix
8.0
UserZoom
Question design help
NICE Satmetrix
8.0
UserZoom
Multiple question types
NICE Satmetrix
8.0
UserZoom

Survey Logic

NICE Satmetrix
8.0
UserZoom
Survey logic flexibility
NICE Satmetrix
8.0
UserZoom

Survey Reporting & Analytics

NICE Satmetrix
8.0
UserZoom
Response tracking
NICE Satmetrix
8.0
UserZoom
Data export
NICE Satmetrix
8.0
UserZoom
Standard reports
NICE Satmetrix
8.0
UserZoom
Custom reports
NICE Satmetrix
8.0
UserZoom
Analytics
NICE Satmetrix
8.0
UserZoom

Survey Administration & Security

NICE Satmetrix
8.0
UserZoom
Access controls
NICE Satmetrix
8.0
UserZoom
Compliance
NICE Satmetrix
8.0
UserZoom

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

UserZoom

  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
Joshua Melder | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

UserZoom

  • Though detailed, instructions can be a touch confusing.
  • Can be hard to use and not the most intuitive for a complete beginner
  • Interface a bit dated
Craige Hardel | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 7.0
Based on 1 answer
It passes, but can be cumbersome for people not used to usability tools. As good as their application is, it can be a touch distracting navigating or guessing where things may be. With that said, UserZoom does most things well.
Craige Hardel | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 7.5
Based on 2 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

UserZoom

  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
Andres Podesta | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
UserZoom
8.4

Likelihood to Renew

NICE Satmetrix
5.1
UserZoom
10.0

Usability

NICE Satmetrix
UserZoom
7.0

Support Rating

NICE Satmetrix
UserZoom
7.5

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