What users are saying about
15 Ratings
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Score 8.1 out of 100
25 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Verint ForeSee CX Suite

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Verint ForeSee CX Suite
6.7
Survey templates
NICE Satmetrix
8.0
Verint ForeSee CX Suite
7.0
Themes
NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.0
Custom logo/branding
NICE Satmetrix
8.0
Verint ForeSee CX Suite
5.0

Survey Content

NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.5
Changes to live survey
NICE Satmetrix
8.0
Verint ForeSee CX Suite
9.0
Question design help
NICE Satmetrix
8.0
Verint ForeSee CX Suite
Multiple question types
NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.0

Survey Logic

NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.0
Survey logic flexibility
NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.8
Response tracking
NICE Satmetrix
8.0
Verint ForeSee CX Suite
9.0
Data export
NICE Satmetrix
8.0
Verint ForeSee CX Suite
10.0
Standard reports
NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.0
Custom reports
NICE Satmetrix
8.0
Verint ForeSee CX Suite
8.0
Analytics
NICE Satmetrix
8.0
Verint ForeSee CX Suite
9.0

Survey Administration & Security

NICE Satmetrix
8.0
Verint ForeSee CX Suite
Access controls
NICE Satmetrix
8.0
Verint ForeSee CX Suite
Compliance
NICE Satmetrix
8.0
Verint ForeSee CX Suite

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Verint ForeSee CX Suite

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Verint ForeSee CX Suite

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint ForeSee CX Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Verint ForeSee CX Suite
9.0

Likelihood to Renew

NICE Satmetrix
5.1
Verint ForeSee CX Suite

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