What users are saying about
15 Ratings
14 Ratings
15 Ratings
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Score 8.1 out of 100
14 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Vision Critical

From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Vision Critical
5.0
Survey templates
NICE Satmetrix
8.0
Vision Critical
5.0
Themes
NICE Satmetrix
8.0
Vision Critical
5.0
Custom logo/branding
NICE Satmetrix
8.0
Vision Critical
5.0

Survey Content

NICE Satmetrix
8.0
Vision Critical
4.7
Changes to live survey
NICE Satmetrix
8.0
Vision Critical
5.0
Question design help
NICE Satmetrix
8.0
Vision Critical
5.0
Multiple question types
NICE Satmetrix
8.0
Vision Critical
4.0

Survey Logic

NICE Satmetrix
8.0
Vision Critical
4.0
Survey logic flexibility
NICE Satmetrix
8.0
Vision Critical
4.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
Vision Critical
4.8
Response tracking
NICE Satmetrix
8.0
Vision Critical
5.0
Data export
NICE Satmetrix
8.0
Vision Critical
6.0
Standard reports
NICE Satmetrix
8.0
Vision Critical
5.0
Custom reports
NICE Satmetrix
8.0
Vision Critical
5.0
Analytics
NICE Satmetrix
8.0
Vision Critical
3.0

Survey Administration & Security

NICE Satmetrix
8.0
Vision Critical
6.0
Access controls
NICE Satmetrix
8.0
Vision Critical
6.0
Compliance
NICE Satmetrix
8.0
Vision Critical

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Vision Critical

  • The team is helpful in creating complicated survey logic
  • The team is accommodating in creating interfaces that suit our desired look
  • The team keeps in regular contact in order to effectively manage our requests and goals
Margaret (Meg) Manning | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Vision Critical

  • The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey.
  • There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help
  • It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is.
John Sloneker | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Vision Critical

Vision Critical 7.5
Based on 6 answers
Vision Critical often requires you to dump the data to a statistical program. I hate that step. You waste time, and improve the chance of data being lost, or changed.
Anonymous | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Vision Critical

Vision Critical 3.0
Based on 1 answer
I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
John Sloneker | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Vision Critical

Vision Critical 10.0
Based on 1 answer
Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Vision Critical

Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Vision Critical

  • Our use of Vision Critical's software has allowed us to dramatically increase the amount of research that we do, at a much lower cost. Since there is no incremental cost for each survey we field, we can ask many questions we wouldn't have been able to otherwise.
  • Our use of an insights community has also sped up the research process, allowing us to write, program, field and report on a survey within only a few days.
  • Because of the two advantages listed above, we have been able to listen closer to our customers' opinions.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vision Critical

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Vision Critical
5.0

Likelihood to Renew

NICE Satmetrix
5.1
Vision Critical
7.5

Usability

NICE Satmetrix
Vision Critical
3.0

Support Rating

NICE Satmetrix
Vision Critical
10.0

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