NICE Satmetrix vs Voxco Survey Software

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.

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Verified User

Partner in Research & Development

Gambling & Casinos Company, 1-10 employees

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Feature Rating Comparison

NICE Satmetrix

Voxco Survey Software

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

Voxco Survey Software

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

Voxco Survey Software

Survey logic flexibility

NICE Satmetrix

Voxco Survey Software

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

Voxco Survey Software

Access controls

Compliance

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Has a simple and cleanly laid out website making function and projects easy to fine.
Reporting and analysis functions are easy to find and understand.
Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.

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Verified User

Partner in Research & Development

Gambling & Casinos Company, 1-10 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.

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Verified User

Partner in Research & Development

Gambling & Casinos Company, 1-10 employees

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Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.

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Verified User

Partner in Research & Development

Gambling & Casinos Company, 1-10 employees

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Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.

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Verified User

Partner in Research & Development

Gambling & Casinos Company, 1-10 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

NICE Satmetrix

Voxco Survey Software

NICE Satmetrix

Voxco Survey Software

Likelihood to Recommend

NICE Satmetrix

Voxco Survey Software

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Pros

NICE Satmetrix

Voxco Survey Software

Cons

NICE Satmetrix

Voxco Survey Software

Likelihood to Renew

NICE Satmetrix

Voxco Survey Software

Alternatives Considered

NICE Satmetrix

Voxco Survey Software

Return on Investment

NICE Satmetrix

Voxco Survey Software

Screenshots

NICE Satmetrix

Voxco Survey Software

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison