What users are saying about
15 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 7 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Voxco Survey Software

It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Voxco Survey Software
5.0
Survey templates
NICE Satmetrix
8.0
Voxco Survey Software
5.0
Themes
NICE Satmetrix
8.0
Voxco Survey Software
5.0
Custom logo/branding
NICE Satmetrix
8.0
Voxco Survey Software
5.0

Survey Content

NICE Satmetrix
8.0
Voxco Survey Software
7.5
Changes to live survey
NICE Satmetrix
8.0
Voxco Survey Software
7.0
Question design help
NICE Satmetrix
8.0
Voxco Survey Software
Multiple question types
NICE Satmetrix
8.0
Voxco Survey Software
8.0

Survey Logic

NICE Satmetrix
8.0
Voxco Survey Software
7.0
Survey logic flexibility
NICE Satmetrix
8.0
Voxco Survey Software
7.0

Survey Reporting & Analytics

NICE Satmetrix
8.0
Voxco Survey Software
5.8
Response tracking
NICE Satmetrix
8.0
Voxco Survey Software
6.0
Data export
NICE Satmetrix
8.0
Voxco Survey Software
6.0
Standard reports
NICE Satmetrix
8.0
Voxco Survey Software
6.0
Custom reports
NICE Satmetrix
8.0
Voxco Survey Software
5.0
Analytics
NICE Satmetrix
8.0
Voxco Survey Software
6.0

Survey Administration & Security

NICE Satmetrix
8.0
Voxco Survey Software
Access controls
NICE Satmetrix
8.0
Voxco Survey Software
Compliance
NICE Satmetrix
8.0
Voxco Survey Software

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Voxco Survey Software

  • Has a simple and cleanly laid out website making function and projects easy to fine.
  • Reporting and analysis functions are easy to find and understand.
  • Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Voxco Survey Software

  • On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Voxco Survey Software

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Voxco Survey Software

Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Voxco Survey Software

  • I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Voxco Survey Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Voxco Survey Software
7.0

Likelihood to Renew

NICE Satmetrix
5.1
Voxco Survey Software

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