What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- NICE Satmetrix ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics
Survey Format & Appearance

8.0
NICE Satmetrix
80%
5.0
Voxco Survey Software
50%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
5.0
50%
1 Rating
Themes

8.0
80%
2 Ratings
5.0
50%
1 Rating
Custom logo/branding

8.0
80%
2 Ratings
5.0
50%
1 Rating
Survey Content

8.0
NICE Satmetrix
80%
7.5
Voxco Survey Software
75%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
7.0
70%
1 Rating
Question design help

8.0
80%
2 Ratings
N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings
8.0
80%
1 Rating
Survey Logic

8.0
NICE Satmetrix
80%
7.0
Voxco Survey Software
70%
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
7.0
70%
1 Rating
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
5.8
Voxco Survey Software
58%
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
6.0
60%
1 Rating
Data export

8.0
80%
2 Ratings
6.0
60%
1 Rating
Standard reports

8.0
80%
2 Ratings
6.0
60%
1 Rating
Custom reports

8.0
80%
2 Ratings
5.0
50%
1 Rating
Analytics

8.0
80%
2 Ratings
6.0
60%
1 Rating
Survey Administration & Security

8.0
NICE Satmetrix
80%
Voxco Survey Software
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
N/A
0 Ratings
Compliance

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Voxco Survey Software is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
7.0
Voxco Survey Software
70%
1 Rating
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
Voxco Survey Software
N/A
0 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Voxco Survey Software
It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.

Verified User
Partner in Research & Development
Gambling & Casinos Company, 1-10 employeesPros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Voxco Survey Software
- Has a simple and cleanly laid out website making function and projects easy to fine.
- Reporting and analysis functions are easy to find and understand.
- Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.

Verified User
Partner in Research & Development
Gambling & Casinos Company, 1-10 employeesCons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Voxco Survey Software
- On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.

Verified User
Partner in Research & Development
Gambling & Casinos Company, 1-10 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Voxco Survey Software
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesVoxco Survey Software
No score
No answers yet
No answers on this topic
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesVoxco Survey Software
Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.

Verified User
Partner in Research & Development
Gambling & Casinos Company, 1-10 employeesReturn on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Voxco Survey Software
- I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.

Verified User
Partner in Research & Development
Gambling & Casinos Company, 1-10 employees