NICE Satmetrix vs Whatfix

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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We think Whatfix is suited to scenarios where there are outlined steps to follow within a process, claiming an expense for example.

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Verified User

Professional in Human Resources

Facilities Services Company, 10,001+ employees

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Feature Rating Comparison

NICE Satmetrix

Whatfix

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

Whatfix

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

Whatfix

Survey logic flexibility

NICE Satmetrix

Whatfix

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

Whatfix

Access controls

Compliance

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Great customer service.
Easy to administer.
User friendly.

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Verified User

Professional in Human Resources

Facilities Services Company, 10,001+ employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Nothing I can see to improve on at the moment.

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Verified User

Professional in Human Resources

Facilities Services Company, 10,001+ employees

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Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Whatfix 8.2

Based on 1 answer

Whatfix support is always ready to advise/support and in a very friendly and professional manner.

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Verified User

Professional in Human Resources

Facilities Services Company, 10,001+ employees

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Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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No answers on this topic

Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.

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Verified User

Professional in Human Resources

Facilities Services Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Rating Summary

NICE Satmetrix

Whatfix

NICE Satmetrix

Whatfix

NICE Satmetrix

Whatfix

Likelihood to Recommend

NICE Satmetrix

Whatfix

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Pros

NICE Satmetrix

Whatfix

Cons

NICE Satmetrix

Whatfix

Likelihood to Renew

NICE Satmetrix

Whatfix

Support Rating

NICE Satmetrix

Whatfix

Alternatives Considered

NICE Satmetrix

Whatfix

Return on Investment

NICE Satmetrix

Whatfix

Screenshots

NICE Satmetrix

Whatfix

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison