What users are saying about
15 Ratings
3 Ratings
15 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Whatfix

We think Whatfix is suited to scenarios where there are outlined steps to follow within a process, claiming an expense for example.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Whatfix
Survey templates
NICE Satmetrix
8.0
Whatfix
Themes
NICE Satmetrix
8.0
Whatfix
Custom logo/branding
NICE Satmetrix
8.0
Whatfix

Survey Content

NICE Satmetrix
8.0
Whatfix
Changes to live survey
NICE Satmetrix
8.0
Whatfix
Question design help
NICE Satmetrix
8.0
Whatfix
Multiple question types
NICE Satmetrix
8.0
Whatfix

Survey Logic

NICE Satmetrix
8.0
Whatfix
Survey logic flexibility
NICE Satmetrix
8.0
Whatfix

Survey Reporting & Analytics

NICE Satmetrix
8.0
Whatfix
Response tracking
NICE Satmetrix
8.0
Whatfix
Data export
NICE Satmetrix
8.0
Whatfix
Standard reports
NICE Satmetrix
8.0
Whatfix
Custom reports
NICE Satmetrix
8.0
Whatfix
Analytics
NICE Satmetrix
8.0
Whatfix

Survey Administration & Security

NICE Satmetrix
8.0
Whatfix
Access controls
NICE Satmetrix
8.0
Whatfix
Compliance
NICE Satmetrix
8.0
Whatfix

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Whatfix

  • Great customer service.
  • Easy to administer.
  • User friendly.
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Whatfix

  • Nothing I can see to improve on at the moment.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Whatfix

No score
No answers yet
No answers on this topic

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 8.2
Based on 1 answer
Whatfix support is always ready to advise/support and in a very friendly and professional manner.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Whatfix

No answers on this topic

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Whatfix

  • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whatfix

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Whatfix
6.4

Likelihood to Renew

NICE Satmetrix
5.1
Whatfix

Support Rating

NICE Satmetrix
Whatfix
8.2

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