What users are saying about

NICE Satmetrix vs Whatfix

NICE Satmetrix
16 Ratings
Whatfix
Top Rated
30 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Whatfix

Top Rated
30 Ratings
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Score 9 out of 100

Based on 30 reviews and ratings

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    Whatfix

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    Whatfix

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    Whatfix

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    Whatfix

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    Whatfix

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Whatfix is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    8.6

    Whatfix

    86%
    23 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings
    8.6

    Whatfix

    86%
    2 Ratings

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    7.5

    Whatfix

    75%
    6 Ratings

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    9.0

    Whatfix

    90%
    7 Ratings

    Online Training

    NICE Satmetrix

    N/A
    0 Ratings
    7.3

    Whatfix

    73%
    1 Rating

    Implementation Rating

    NICE Satmetrix

    N/A
    0 Ratings
    7.8

    Whatfix

    78%
    2 Ratings

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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    Simon Whight | TrustRadius Reviewer
    Simon Whight
    View all 7 answers on this topic

    Whatfix

    For the area of independent learning of topics in a system, Whatfix is best suited, as it offers many possibilities due to the different offers of the presentation.We are developing this with the support of the personnel development department and it is showing the first positive results and it is showing the first positive results in our sales units.

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    Katja Marggraf | TrustRadius Reviewer
    Katja Marggraf
    View all 23 answers on this topic

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
    Geoff Gardner, MSPM, MBCS, CITP
    View all 7 answers on this topic

    Whatfix

    • Whatfix is a vendor that listens to their client, understands their business challenges, and works with them to achieve their goals.
    • Feature enhancements are released every quarter, often with significant functionality improvements.
    • The support and engineering teams are outstanding - responsive, helpful and nothing is ever too much trouble. Literally, second-to-none!

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    Lee Glenn | TrustRadius Reviewer
    Lee Glenn
    View all 23 answers on this topic

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.

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    Lawrence Kravitz | TrustRadius Reviewer
    Lawrence Kravitz
    View all 7 answers on this topic

    Whatfix

    • How no-code the experience with Whatfix is really depends on your application. As one of our applications relies on nested iframes, not everything worked out-of-the-box and we had to spend time on debugging and doing advanced customizations. Though the support team at Whatfix has been very helpful in solving these matters, it still made it difficult for us to delegate the work to coworkers with less technical experience.
    • Prone to bugs. While no platform is perfect, we unfortunately had some cases where bugs broke popups and guides for our users.
    • Look & feel customization can be restrictive and inconsistent. Depending on what kind of content you create, you have more or less options to customize the look and feel of the content. E.g. popups have a dozen of pre-configured templates and the possibility to edit the style based on HTML, CSS, and Javascript (JSX), whereas Task Lists have less options to be configured. Though I was informed that Whatfix will improve this in the near feature.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 23 answers on this topic

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Whatfix

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    —

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Whatfix

    Whatfix 8.6
    Based on 2 answers
    Whatfix are an absolutely stellar vendor in every way. As with all technology tools and platforms, it's important to evaluate the marketplace to see what else is on offer. It would have to be something exceptional for us to seriously consider discontinuing our relationship with Whatfix

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    Lee Glenn | TrustRadius Reviewer
    Lee Glenn
    View all 2 answers on this topic

    Usability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Whatfix

    Whatfix 7.5
    Based on 6 answers
    While they've made a lot of improvements in the last year, there are still challenges with walkthroughs and how beacons can be created. They are aware of these limitations and are actively soliciting customer feedback to help them remedy these shortcomings.

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    Angela Foster | TrustRadius Reviewer
    Angela Foster
    View all 6 answers on this topic

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Whatfix

    Whatfix 9.0
    Based on 7 answers
    Support is very proactive and quick at solving/investigating any issue that might come up. They are very knowledgeable about their own tool and coding as well, and therefore, they quickly understand the goal you try to achieve - even doing custom code when necessary (or fixing your custom code). Even as COVID hit, Whatfix still managed to supply the same high standard of support.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Online Training

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Whatfix

    Whatfix 7.3
    Based on 1 answer
    While helpful, the feedback from our employee was, that [they felt] the training was very high-level - sometimes confusing. It would be great to have some kind of sandbox environment for new users to train certain scenarios.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Implementation Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Whatfix

    Whatfix 7.8
    Based on 2 answers
    Although Whatfix make the process relatively straightforward (they will provide Group Policy Scripts to install a Google Chrome extension specific to your organisation) its important to ensure your network deployment teams (if you have more than one) understand their role and what they need to do to test deployment once they undertaken the work.

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    Lee Glenn | TrustRadius Reviewer
    Lee Glenn
    View all 2 answers on this topic

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Whatfix

    There is no comparison - Whatfix is the clear winner with us from the very beginning. As Whatfix continues to grow and innovate their product, engage with it's customers on a level beyond any I have every seen. They work as Partners with us, their teams from bottom to top are incredible - Customer Service, Collaboration Teams, Innovation, Sales, Success Mangers and everyone I missed are incredible. One team in particular I want to call out for there outstanding service, care and innovation to help us launch one of our systems is the Professional Services Team. Ganish, Joel, and everyone else who has been on our calls and worked behind the scenes to hit our incredible tight deadline in August - KUDOs for a job well done, You ROCK, THANK YOU words cannot describe how great you guys have been with us on this project, but on all of them. Whatfix's team definitely understands, the customer is first, they align with our values and we will continue to grow with them

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 23 answers on this topic

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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    Rob Ellison | TrustRadius Reviewer
    Rob Ellison
    View all 7 answers on this topic

    Whatfix

    • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 23 answers on this topic

    Screenshots

    NICE Satmetrix

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