NICE Satmetrix vs. Zoho Forms

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Satmetrix
Score 8.9 out of 10
N/A
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.N/A
Zoho Forms
Score 8.3 out of 10
N/A
Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices. According to the vendor, key benefits include: A web and mobile form builder. Drag and drop fields to add them to…
$0
per month
Pricing
NICE SatmetrixZoho Forms
Editions & Modules
No answers on this topic
Free
$0
per month
Basic
$10
per month
Standard
$25
per month
Professional
$50`
per month
Premium
$100
per month
Offerings
Pricing Offerings
NICE SatmetrixZoho Forms
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$10 per month
Additional DetailsContact support@zohoforms.com to try out our paid plans.
More Pricing Information
Features
NICE SatmetrixZoho Forms
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
4% above category average
Zoho Forms
-
Ratings
Survey templates8.02 Ratings00 Ratings
Themes8.02 Ratings00 Ratings
Custom logo/branding8.02 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
6% below category average
Zoho Forms
10.0
8 Ratings
16% above category average
Changes to live survey8.02 Ratings10.08 Ratings
Question design help8.02 Ratings00 Ratings
Multiple question types8.02 Ratings10.08 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
2% below category average
Zoho Forms
9.0
8 Ratings
9% above category average
Survey logic flexibility8.02 Ratings9.08 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
2% below category average
Zoho Forms
9.8
8 Ratings
18% above category average
Response tracking8.02 Ratings10.08 Ratings
Data export8.02 Ratings9.48 Ratings
Standard reports8.02 Ratings9.48 Ratings
Custom reports8.02 Ratings10.08 Ratings
Analytics8.02 Ratings10.08 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
NICE Satmetrix
8.0
2 Ratings
4% below category average
Zoho Forms
9.6
8 Ratings
14% above category average
Access controls8.02 Ratings9.68 Ratings
Compliance8.02 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
NICE Satmetrix
-
Ratings
Zoho Forms
10.0
8 Ratings
21% above category average
Respondent restrictions00 Ratings10.08 Ratings
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User Ratings
NICE SatmetrixZoho Forms
Likelihood to Recommend
4.0
(7 ratings)
10.0
(8 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
NICE SatmetrixZoho Forms
Likelihood to Recommend
NICE Systems
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Zoho
Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
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Pros
NICE Systems
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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Zoho
  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
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Cons
NICE Systems
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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Zoho
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
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Likelihood to Renew
NICE Systems
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Zoho
No answers on this topic
Usability
NICE Systems
No answers on this topic
Zoho
The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
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Support Rating
NICE Systems
No answers on this topic
Zoho
I have contacted the support team at least once and they proved to be very helpful. Also, they were timely in responding to my issues
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Alternatives Considered
NICE Systems
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Zoho
I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
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Return on Investment
NICE Systems
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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Zoho
  • Positive. Initially, we thought that customers would not answer the forms, but most do.
  • Positive. If you really want to improve your service, this is an excellent way to start.
  • Positive. Whenever we have new ideas, we consult with clients.
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ScreenShots

Zoho Forms Screenshots

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