What users are saying about
15 Ratings
23 Ratings
15 Ratings
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Score 8.1 out of 100
23 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Zoho Forms

This is great for creating surveys, contact info, and other details. I especially like the duplicate feature. It comes in handy when dealing with more than one client at a time. Sometimes, multiple customers will need to fill out the same form. This is where Zoho Forms shines. The best that I have used so far.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Zoho Forms
Survey templates
NICE Satmetrix
8.0
Zoho Forms
Themes
NICE Satmetrix
8.0
Zoho Forms
Custom logo/branding
NICE Satmetrix
8.0
Zoho Forms

Survey Content

NICE Satmetrix
8.0
Zoho Forms
9.8
Changes to live survey
NICE Satmetrix
8.0
Zoho Forms
9.8
Question design help
NICE Satmetrix
8.0
Zoho Forms
Multiple question types
NICE Satmetrix
8.0
Zoho Forms
9.8

Survey Logic

NICE Satmetrix
8.0
Zoho Forms
9.6
Survey logic flexibility
NICE Satmetrix
8.0
Zoho Forms
9.6

Survey Reporting & Analytics

NICE Satmetrix
8.0
Zoho Forms
9.7
Response tracking
NICE Satmetrix
8.0
Zoho Forms
9.9
Data export
NICE Satmetrix
8.0
Zoho Forms
9.5
Standard reports
NICE Satmetrix
8.0
Zoho Forms
9.8
Custom reports
NICE Satmetrix
8.0
Zoho Forms
9.7
Analytics
NICE Satmetrix
8.0
Zoho Forms
9.7

Survey Administration & Security

NICE Satmetrix
8.0
Zoho Forms
9.9
Access controls
NICE Satmetrix
8.0
Zoho Forms
9.9
Compliance
NICE Satmetrix
8.0
Zoho Forms

Survey Distribution

NICE Satmetrix
Zoho Forms
9.8
Respondent restrictions
NICE Satmetrix
Zoho Forms
9.8

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Zoho Forms

  • Create and customize forms easily.
  • Share forms electronically.
  • Share forms by social networks.
  • Embed forms on a website.
  • You can create forms with digital signatures.
  • Statistical reports.
Alexis Correa | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Zoho Forms

  • It has limitations in terms of languages. It can be used in limited languages.
  • It doesn't offer much customization for creating an invoice.
  • They have limited number of templates which sometimes fails to fulfill my requirements in some cases where I need template of specific category.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Zoho Forms

Both mentioned services work great and have their own special features but ultimately the integration with the Zoho platform makes Zoho Forms work great for us. Google Forms are similar in they integrate with GApps nicely and are simple to create. Typeform, when evaluated, seemed to include much better design features and piping and logic features to create more intuitive forms however we get these features using Zoho Survey alongside Zoho Forms.
Jon Porreca | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Zoho Forms

  • After implementing this application to client websites they have all had a return on investment.
  • Most clients have seen at least a 25% within a matter of weeks.
Medline Masson | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

Zoho Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$10*

* per month

Zoho Forms Editions & Modules

Edition
Basic$101
Standard$251
Professional$50`1
Free$01
Premium$1001
  1. per month
Additional Pricing Details
Contact support@zohoforms.com to try out our paid plans.

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Zoho Forms
9.8

Likelihood to Renew

NICE Satmetrix
5.1
Zoho Forms

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