NICE Sales Performance Management vs. SalesRabbit

NICE is well suited to measure the performance and overall fulfillment of individual employees in call centers/employees whose primary KPIs can be measured over phone interactions. It also does a good job of forecasting future potential as well as delineating individual metrics from team metrics. I haven't used it in situations outside of what I previously mentioned, but it seems like it works best with phone-tied metrics since NICE primarily focuses on this industry. That being said, I can see it being able to adapt to measure any type of Performance Metrics.

Incentivized

SalesRabbit is generally a good sales tool for field sales reps, the UI is simplistic enough and the actions needed to log activity are straightforward. Creating new dispositions or custom fields is simple. We as an organization have moved away from SalesRabbit as of May 2022 to one of their competitors mainly for two reasons. The first being it took them a few years to get an analytics/dashboard platform integrated into Sales Rabbit, they have one now that is in beta that appears promising. The second reason was too many inconsistencies with reps' data not syncing timely back to SalesRabbit or not at all. Reps are always looking for immediate satisfaction meaning if they mark a home as a sale they want to see it show up on the leaderboard within minutes not hours.

Incentivized

• Love the seamless integration with SAP Business Systems.
• Different skill settings are great for measuring specific data points for individual employees and teams.
• Has the ability to calculate otherwise timely measurements such as call length and sales forecasts.

Incentivized

• Follow-up Notification
• User Friendly Interface
• Sales Automation
• Reporting

Incentivized

• The UI is a little outdated making it not super user-friendly-especially for employees who only use it every once in a while.
• Dashboards and data are a little slow compared to other PM systems I've used.
• Expansion into more CRM integrations would be nice.

Incentivized

• Multi language / region support

Incentivized

When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.

Incentivized

We considered HubSpot CRM but since we are already using HubSpot Marketing Hub and the cost is too high for this so we purchased SalesRabbit. Got more features in the same cost.

Incentivized

• Reduced the amount of time spending on analytics and forecasting methods.
• Takes less time and hassle transitioning to the Cloud.
• Outdated look and feel have made the learning curve/time-to-value longer than expected.
• Saved a ton of time and ensured first time scheduling accuracy.

Incentivized

• Data sync issues.

Incentivized